User`s guide

Problem Solving and Troubleshooting
11-2
Initial Troubleshooting
Follow these general procedures to troubleshoot your Prioris ZX 6000MP
Series.
• Record all configuration information and have it readily available.
• Turn off your server, wait until all hard disk drives completely spin
down, and then turn it back on.
• Refer to Chapter 4, “Server Management,” if the POST detects an
error.
• Ensure that all cables and connections are secure.
• Make sure all necessary video, printer, and application device
drivers are properly installed.
• Try not to troubleshoot more than one problem at a time.
• Try to duplicate the problem.
• Run the diagnostic software.
• Run the SCU.
Refer to Chapter 2, “Server Utilities,” to ensure the server is correctly
configured for all installed hardware and software.
• Run SCSISelect if you have problems after connecting a SCSI
device.
Refer to Chapter 2, “Server Utilities,” for additional information.
• Contact Digital Services for software or hardware related problems.
NOTE: If you need to return a failed component, pack it in
its original container and return it to Digital for service.
If you are a self-maintenance customer, call your Digital
service representative for assistance and
recommendations. Refer to the “Service Area” on the server
CD-ROM for the phone numbers in your area.