Technical data

Troubleshooting
10-2
Initial Troubleshooting
Follow these general procedures to troubleshoot your Prioris XL 6000 Series
server.
•
Record all configuration information and have it readily available.
•
Turn off your server, wait until all hard disk drives completely spin down,
and then turn it back on.
•
Refer to Chapter 4, “Server Management,” if the POST detects an error.
•
Ensure that all cables and connections are secure.
•
Make sure all necessary video, printer, and application device drivers
are properly installed.
•
Try not to troubleshoot more than one problem at a time.
•
Try to duplicate the problem.
•
Run the diagnostic software. Refer to the next section “Running the
Diagnostics.”
•
Run the SCU.
Refer to Chapter 2, “Server Software and Utilities,” to ensure the server is correctly
configured for all installed hardware and software.
•
Run SCSISelect if you have problems after connecting a SCSI device.
Refer to Chapter 2, “Server Software and Utilities,” for additional information.
•
Contact Digital Services for software or hardware related problems.
NOTE:
If you need to return a failed component, pack it in its
original container and return it to Digital for service.
If you are a self-maintenance customer, call your authorized
service provider for assistance and recommendations.