Technical data

Troubleshooting
10-7
PRIORIS XL 6000
Problem Possible Cause Action
No response to keyboard
commands.
Keyboard might be
password protected by a
local or remote control
program.
Keyboard is not connected.
Keyboard failed.
Enter the keyboard password.
Power down the server and
connect the keyboard.
Replace keyboard or contact your
authorized service provider.
No response to mouse
commands.
Mouse might be password
protected by a local or
remote control program.
Mouse is not connected.
Mouse driver not installed.
Mouse trackball dirty.
Mouse failed.
Enter the keyboard and mouse
password.
Power down the server and
connect the mouse.
Install the appropriate mouse
driver.
Clean trackball.
Replace mouse or contact your
authorized service provider.
Server operates correctly
but application software
does not.
Application software
installed incorrectly.
Having external cache
enabled causes conflict
with application software.
Refer to your application software
documentation.
Run the SCU and disable external
cache. Refer to Chapter 3 and
Appendix C.