Instruction manual

3–27Troubleshooting
SOFTWARE ERROR *
Instruction Indication Yes No
1. Cycle power: Power off
printer. Wait 15 seconds.
Power on printer.
“SOFTWARE ERROR * ”
message.
Go to step 2 Return printer to
normal operation.
2. Disconnect the input data line
from the host computer.
Cycle power: Power off
printer. Wait 15 seconds.
Power on printer.
“SOFTWARE ERROR * ”
message.
Replace the CMX
controller board.
Not a printer
problem.
Application
software error.
Request
assistance from
your local support
group. Return
printer to normal
operation.