User guide

Paper Handling Problems and Solutions
Symptoms Possible Cause Action/Resolution
-
Paper jam
Paper path is obstructed. 1. Clear the Paper Path.
-
Possible messages:
Push-Front jam
Check paper
or
Push-Rear jam
Check paper
2. Press
Pause
to resume printing.
Pinfeed holes of continuous form
are not placed properly on the
tractors.
1. Clear paper jam.
2. Reinstall the paper
Continuous form is too taut or has
too much slack.
1. Clear paper jam.
2. Reinstall the paper
Paper supports of the tractor unit
are not positioned evenly across
the paper width.
1. Clear paper jam.
2. Reinstall the paper
Print head is too close to the paper. Check the
PRINT GAP
Option
setting in Set-Up. See "Setting the
Printing Modes" in Chapter 7.
If the
PRINT GAP
Option is set
to
Auto. adjust.
, check the
AUTO. GAP OFFSET
Option
setting in Set-Up. See "Setting the
Printing Modes" in Chapter 7.
The selected paper feeding device
does not load the paper.
Paper feeding device is not
properly mounted.
1. Power-off the printer.
2. Remount the paper feeding
device. For the Push Tractor in
Front position, ensure that the
paper separator is properly
retracted.
Paper feeding device failure. Call Service.
Printer Failure
Symptoms Possible Cause Action/Resolution
-
Printer failure.
Electronic or mechanical internal
failure.
Call Service.
-
Message:
Printer failure
Call Service.
Troubleshooting
11-5