User`s guide

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If You Still Need

Help

If you cannot resolve a problem after referring to your

documentation, contact your Authorized Digital Reseller, your

Service Provider, or Digital for assistance.

Before Calling For Help Know your equipment model name:

– DEClaser 3500

Note the printer serial number and the data on the

information label (see the following figure for the label and

serial number locations)

1 - Label Information

Print an Error Log and note any messages and codes

Have a copy of the:

• Hardware Report

• Output with the problem

• Job as it was input

• Hex dump of the problem

5-14 Diagnostics and Troubleshooting