User`s guide

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Problem Details Action
Unable to
generate prints
from the
computer
Prints are not received.
1. If a Processing... message displays,
press the Online key to place the
printer offline. Press the Reset key,
then the Online key. If the problem is
not corrected, proceed to step 2.
2. Press the Online, then Help key.
3. Review the printer settings to ensure
that the printer configuration is set
properly.
4. Be sure the interface cable is
connected securely to the correct
computer and printer ports and that
the cable length does not exceed the
specification for your computer.
Resend the job.
5. If the problem persists, put the printer
into Hex Dump Mode, and resend the
print job.
a. If no data prints, review the computer
and applications documentation for
possible problems, and correct them.
Resend the print job. If the problem is
not corrected, call your Authorized
Digital Service Provider.
b. If data prints, review the data output.
If the information is correct, take the
printer out of Hex Dump Mode, and
resend the print job.
6. If the problem persists, call your
Authorized Digital Reseller or Service
Provider.
White spots
appear in solid
black areas,
and/or smudges
appear in white
areas
Wrong paper type or paper is loaded
upside down.
Change the paper.
Diagnostics and Troubleshooting 5-13