User`s guide

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Problem Details Action
Multifeeds Multiple sheets of paper exit for the
same print.
1. Remove the paper from the paper
tray, fan the paper, and reload it.
2. If the problem persists, ensure that
the paper is loaded below the fill line
and under the corner tabs.
3. If the problem persists, call your
Authorized Digital Reseller or Service
Provider.
No power, but
power switch
is on (I)
No power is getting to the printer, even
though the printer power switch is in the
on (I) position.
1. Ensure that the power cord is
properly connected to the AC outlet
and to the printer.
2. If the problem persists, call your
Authorized Digital Reseller or Service
Provider.
Printed
document
reduced in size
Printed document received was not as
requested, but was reduced in size
Refer to "Page Setup - PCL" in Chapter 2
for the PCL 5 default number of lines
specified for the paper size.
Residual image The image from the previous page is
transferred to the next page.
1. Replace the print cartridge.
2. If the problem persists, call your
Authorized Digital Reseller or Service
Provider.
Diagnostics and Troubleshooting 5-11