User`s guide

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Printing Problems
Problem Details Action
Black spots or
marks
The paper has spots or marks that
reappear on every print.
1. Be sure the paper meets
specifications.
2. If the problem persists, replace the
print cartridge.
3. If the problem persists, call your
Authorized Digital Reseller or Service
Provider.
Contaminated
first prints
After a print cartridge has been replaced,
the first prints are contaminated.
Run 10 prints to remove contamination
from the paper path.
Damaged print Wrinkles, creases, or other paper defects
are present but are not noticeable on the
paper in the paper tray.
1. Remove the paper, flip it, and reload
the paper tray.
2. If the problem persists, add fresh
paper.
3. If the problem persists, call your
Authorized Digital Reseller or Service
Provider.
Darkened
background
A degree of darkness or contamination
(overall or localized) appears on the
paper in nonimage areas.
1. Replace the print cartridge.
2. Replace the fuser. Refer to the
instructions that come with the
Fuser Kit.
3. If the problem persists, call your
Authorized Digital Reseller or Service
Provider.
Deletions An area has a missing or extremely
light image.
1. Check the paper in the paper tray.
If it is damp, dusty, dirty, or damaged,
replace it.
2. Check the quality of the paper or
labels. Always use high quality
materials.
3. If the problem persists, remove the
print cartridge, and rock it laterally.
Then reinstall it.
4. If the problem persists, call your
Authorized Digital Reseller or Service
Provider.
Diagnostics and Troubleshooting 5-9