. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DEClaser 3500 Printer User's Guide EK-D350P-UG.
First Printing, June 1994 Digital Equipment Corporation makes no representations that the use of its products in the manner described in this publication will not infringe on existing or future patent rights, nor do the descriptions contained in this publication imply the granting of licenses to make, use, or sell equipment or software in accordance with the description.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian Notice Avis Canadien Acoustics iv This equipment does not exceed the Class B limits for radio noise emissions as described in the Radio Interference Regulations of the Canadian Department of Communications.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser Printer Safety Information The following safety guidelines and information are provided to protect and inform you and ensure proper and safe operation of the printer. n n n n n n n n n n n Do not modify or remove parts from the printer. Do not block the air vent with paper or another object. If the printer is used in a small room for many hours, be sure adequate ventilation is provided. Do not place anything on the printer.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Class 1 Laser Product The printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not emit hazardous laser radiation.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WARNING: When servicing the machine or laser module, follow the procedures specified in the manual so that there are no hazards from the laser. The use of controls, adjustments, or performance of procedures other than those specified in this manual may result in hazardous laser radiation exposure.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions The following conventions are used in this guide: Convention Use Control Panel Keys The names of the control panel keys appear in boldface. For example, "Press the Menu key." Factory Defaults Factory default settings appear in italicized boldface type. For example, *On. NOTE Indicates information of interest related to the topic at hand.
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 1 Overview and Installation The DEClaser 3500 printer is the high performance, high quality, work group printer you've been waiting for. Using a laser engine and an AMD29200 RISC processor based controller, the DEClaser printer is compatible with the PostScript Level 2 and Hewlett-Packard PCL 5 Command Languages and is capable of producing 12 letter-sized pages per minute.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . n Paper sizes supported: Letter (8.5 x 11 inches) Legal (8.5 x 14 inches) Folio (8.5 x 13 inches) Executive (7.25 x 10.5 inches) Statement (5.5 x 8.5 inches, multipurpose feeder only) A4 (210 x 297 mm) A5 (148 x 210 mm) B5 (JIS, 182 x 257 mm) n Envelope sizes supported: Monarch (3.875 x 7.5 inches) COM 10 (4.125 x 9.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options The following options are available to further enhance the capabilities of your printer. For descriptions and ordering information regarding these options, refer to Appendix C, "Options and Supplies.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Components The following illustrations show the key components of the printer.
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control Panel The control panel consists of a two line display and a keypad with eight keys. The display shows the status of the printer. The keys have several functions, depending on the printer mode. Refer to Chapter 2, "Using the Control Panel," for additional details.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Space Requirements The following space requirements are the minimum required for operation and maintenance, and should be considered when planning a location for the printer.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Moving the Printer Before moving the printer, always be sure to: 1. Turn the power off and remove the power cord from the AC outlet. 2. Remove the print cartridge. 3. Lift the printer by placing your fingers in the hollows on both sides of the lowest paper tray.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Filling the Universal Paper Tray The Universal Paper Tray can accommodate the following paper sizes: n n n n n n Letter A4 Executive B5 A5 Folio To add paper to the tray: 1. Remove the paper tray.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. Press in on the end guide tabs, then slide the guide as far back as it will go.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. Adjust the side guides to the size of the paper being loaded. 4. Slide the paper (print side up) under the retaining guides.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. Secure the paper with the end and side paper guides. 6. Reinstall the paper tray.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Multipurpose Feeder 1. Open the multipurpose feeder door.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. To attach the multipurpose feeder tray: A Insert the left pin. B Slide the latch on the right side of the feeder to the left. C Insert the right pin, and release the latch.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. Extend the multipurpose feeder tray. Extending the Rear Output Tray Extend the rear output tray. The tray can be extended to various lengths to accommodate Letter, Legal, and A4 size papers.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2 Using the Control Panel This chapter describes the menu structure of the control panel, the control panel key functions, and the functionality of the menu selections.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control Panel Keys Key Online Listed below is an overview of the control panel keys and their functions. During Printer and Network Operations Toggles the printer online and offline. In online mode, the printer receives data or commands from the host computer. When the printer is taken offline, pages that are currently printing are completed.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key Help During Printer and Network Operations During Fax Operations During Menu Operations This key is active only when the printer is in offline mode and outside of the menu operations. This key is active only when the printer is in offline mode and outside of the menu operations. No effect. During printer idle - Prints the menu map, and remains offline until Online is pressed. The printer beeps once and returns to the online mode.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . During Printer and Network Operations Key Menu Takes the printer offline and enables menu mode, thus activating these keys: Select, Esc, Item, Value. Also displays the highest level in the currently selected menu. Pages that are currently printing are completed. If the current job is not complete, data is received and processed until the buffer is full. New jobs are received until the buffer is full, but they are not processed.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key Value Value s During Printer and Network Operations During Fax Operations During Menu Operations From Level 1: No effect. From Level 2: Moves you backward through the options for the current item. t From Level 1: No effect. From Level 2: Moves you forward through the options for the current item.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Level 1 Menu Map The menu structure is circular. 1. Press Menu to access the menu map and hold down the Item s or Item t key to scroll through the menu selections. 2. Press Select to enter a menu or change a setting. 3. Press Online to leave the menu map.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Level 2 Menu Maps After pressing Select to enter a menu, use Item keys to move through the menu's options. Use the Value keys to move through the selectable items of the menu's options. Value and Item keys are repetitive, and the delay time between display updates becomes shorter the longer the key is held down. Use the Select key to change a setting.
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Level 2 Menu Maps (continued) OPTIONAL FAX REPORTS Enable Interface *Send & Receive Send Only receive Only Disabled Font Report Retry Count =0 AppleTalk Report** Hardware Report Error Report Ethernet Report** Retry Interval = 5 minutes Fax Report** Resolution *Fine Standard **OPTIONAL Speaker Enable *On Off Header Enable *On Off Answer Ring =1 Answer Ring *Upper [Paper Size] Lower [Paper Size] Set Date DEC xx xxxx ...
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Menu Selections The following information describes each control panel menu item. Factory defaults are italicized, boldface preceded by an asterisk. Items indicated as optional only appear in the menu if the option is installed in the printer. Paper This group contains all of the selectable items pertaining to the printer's handling of paper. These are: Paper Source, Multi Paper Size, and Auto Tray Swap.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Auto Tray Swap The Auto Tray Swap menu item allows the printer to switch automatically to another tray containing the same size paper, when the active tray becomes empty. If you want Auto Tray Swap to utilize all available paper trays, all trays should contain the same size paper. NOTE: This menu item only appears if the optional second tray is installed.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Refer to following table for printer memory requirements.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Font Setup PCL This group contains all of the selectable items pertaining to the default font characteristics for a PCL print job. These are: Font Name, Pitch, Point Size, and Symbol Set. Font Name The Font Name selection allows you to select the default font for a PCL 5 job. Standard scalable fonts are Times, Univers, Univers Condensed, and ZapfDingbats. Standard bit-mapped fonts are Line Printer and Courier.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symbol Set When you select a symbol set for the PCL 5 mode, you select a subset of the available alphabetic and numeric characters, punctuation, and special-purpose symbols in a font. *Roman-8 is the factory default.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page Setup PCL Orientation This group contains all of the selectable items pertaining to the default page setup for a PCL print job. These are: Orientation, Lines Per Page, and Line Wrap. Orientation refers to the direction of print on a page. Portrait orientation allows you to print lines parallel to the short edge of the page. Landscape orientation allows you to print lines parallel to the long edge of the page.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parallel Interface This group contains all of the selectable items pertaining to the parallel interface. These are: Enable Interface, Printer Type, and Bidirectional Mode. The parallel interface can be used to increase performance when your printouts contain large amounts of graphic data or if you frequently download soft fonts to the printer.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Type It is not necessary to specify which printer language is used with the parallel interface because each interface is initially set up to automatically recognize and interpret the printer language being sent. You may, however, set up the parallel interface to only recognize a specific printer language.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . n PCL 5 - With this setting, the printer recognizes only the PCL 5 command set for defining a page, selecting fonts, etc. n Binary Communications Protocol (BCP) PostScript - This setting allows any of the 256 possible 8-bit values to be transmitted as data and allows certain characters to also specify control functions, such as: • End of job • Status (e.g., printer idle) • Abort (e.g.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bidirectional Serial Interface (optional) The bidirectional parallel interface allows your host computer to communicate to the printer and the printer to communicate back to the computer if the host is using software that supports bidirectional protocol. If your computer does not have a bidirectional parallel port, you should set the bidirectional mode to off.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flow Control The Flow Control menu item regulates the flow of data to the printer for the serial connection. The following communication protocols can be selected: n Xon/Xoff - This is a data stream handshake where the printer sends an Xon (DC1; 11HEX) character to the host when the printer is able to accept data, and sends an Xoff (DC3; 13HEX) when the printer cannot accept data. *Xon/Xoff is the factory default.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data Bits Parity The serial Data Bits menu item selects whether the host computer word length is set at seven or eight bits (default). If information is transmitted from your computer in eight-bit words, it must be received by the printer in eight-bit words. Parity adds a check bit to data information to verify the accuracy of the information.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AppleTalk (optional) This group contains all of the selectable items pertaining to the AppleTalk interface. These are: Enable Interface and Printer Type. Enable Interface The interface is enabled (*On) when your printer has an AppleTalk board installed. If you change this setting to Off, the AppleTalk interface is disabled. Printer Type The printer type defaults to AppleTalk PostScript for the AppleTalk interface.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethernet (optional) This group contains all of the selectable items pertaining to the Ethernet interface. These are: Enable Interface and Printer Type. Enable Interface The interface is enabled (*On) when your printer has an Ethernet card installed. If you change this setting to Off, the Ethernet interface is disabled.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fax (optional) This group contains all of the selectable items pertaining to the fax interface. Options include the following: n Enable Interface - The fax system can be enabled to send and receive (default), to send only, to receive only, or to be completely disabled. When disabled, the Fax Modem board is completely nonoperational and does not answer incoming phone calls or accept Fax Modem jobs sent from the printer.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . n Answer Ring** - This option sets the number of rings (*1 though 30) the Fax Modem waits before answering the telephone. n Receive Tray** - This menu item allows you to select a default receiving tray for incoming faxes if an optional second paper tray is installed. ** These items only appear if either Send & Receive or Receive Only is selected as the default for Enable Interface.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reports This group contains all of the selectable reports that are generated by the printer. NOTE: Report choices for options like the AppleTalk and Ethernet boards only appear if the optional board is installed. Font Report Hardware Report Error Report AppleTalk Report Ethernet Report Fax Report 2-28 Using the Control Panel Selecting this menu item prints a PostScript Font Report and PCL Font Report of resident and downloaded fonts.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resets This menu selection flushes jobs that are currently printing or, in some cases, are in the print buffer. NOTE: Reset choices for options like the Ethernet board only appear if the optional board is installed. n Reset Printer - flushes the current job and any print jobs in the parallel and serial buffer. The message display indicates the reset is being performed.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Select Wait This menu item sets the length of time that the printer waits after displaying LOAD . You can insert the requested paper size, or press the Select key, which causes the job to print on the paper from the default tray. If you do neither, the job prints on the default paper when the Paper Select Wait times out. This is applicable for both PostScript and PCL jobs.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Settings This group contains all of the selectable items pertaining to printer operation. Language This item determines which language is used for the control panel message display and the printer reports.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Port Scheme Four different communications port schemes are selectable from the control panel if an optional interface board is installed. All enabled ports can simultaneously receive incoming data until the communications buffer for that port is full. The execution of a print job is determined by which port polling scheme is selected.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Energy Saver Panel Security This menu item allows you to set the length of time the printer waits before reducing power consumption after completion of the last print job. The default is 30 minutes. This item allows you to set a security code to lock the printer control panel and prevent configuration changes by unauthorized personnel. Scrolling through the selections and printing reports and menu maps is still available.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration Example The following example takes you through the steps for turning off the Start Page. Other settings are changed in similar manner. To turn off the Start Page: 1. Press the Menu key to take the printer offline. The display reads: PAPER 2. Press Item s until the display reads SYSTEM SETTINGS. 3. Press Select. 4. Press Item t until the display reads: PowerOnStartPage =On* 5.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 3 Printing Image Area Paper There is an area of space, approximately .25 inch (6 mm), on the outside edge of the paper that is unavailable for printing. The shaded area in the diagram below shows the image area.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Envelope Acceptable print quality can only be assured when printing in those areas of an envelope where there are only two thicknesses of material. In the following figure, the upper diagram shows the varying material thicknesses present in an envelope. See the lower diagram for: n Recommended image area: The cross-hatched area should be used for printing the address of the recipient. Optimum print quality is achieved in this area.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . n Return address area: The striped area can be used for printing the return address. The varying thicknesses of the envelope, flap and the flap adhesive, coupled with trapped air under the fold of the flap, may result in lower print quality.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting Fonts Fonts are selected through your software application, through printer commands, or (for PCL 5) the control panel. The font you select is used until you: n Change your selection at the menu n Select a different font through your software application n Send a printer command to select a font with your document Scalable Fonts Scalable fonts are available in PostScript page description language and PCL 5 mode.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PostScript Resident Scalable Fonts The printer offers 35 PostScript standard scalable fonts, which can be selected through your software application if the application uses those fonts. The Font Report lists (under the ROM Resident Fonts heading) the families of scalable fonts that are resident on the printer.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PCL 5 Mode Resident Fonts The standard fonts shown below are supported by the printer when in PCL 5 comand mode. The Font Report lists (under the ROM Resident Fonts heading) the families of fonts that are resident in the printer and available through the PCL 5 command set.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Font Report You can print a report of resident and downloaded fonts. The reports may consist of several pages. To print the Font Report: 1. Press the Menu key. The printer goes offline and into menu mode. The display reads: PAPER 2. Press the Item s key until the display reads: REPORTS 3. Press Select. The display reads: Font Report 4. Press Select. The display reads: Font Report Printing... 5.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a Print Job 1. Before you begin to print, be sure that the interface cable between the host computer and the printer is properly connected. 2. Select a printer driver within your software application. The printer driver determines which printer language (PostScript page description language or PCL 5 command set) your application software sends to the printer.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Page is Not Printed When Using PCL 5 Command Set If Waiting... still displays after printer activity has stopped and no more pages are ejected, refer to the following. You must manually eject the remaining page of the document or wait until the printer times out. When the printer times out, the remaining page prints. To manually eject the page: 1. Press the Online key to take the printer offline. 2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing From the Multipurpose Feeder To print on odd-sized or nonstandard weight (16 to 32 lb or 60 to 120 g/m²) papers or special materials, such as labels, transparencies, or envelopes use the Multipurpose Feeder. To use the Multipurpose Feeder, it is necessary to: n Select Multipurpose Feeder through your software application, or n Select Multipurpose Feeder through the printer control panel.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Multipurpose Feeder 1. Open the feeder door and attach the Multipurpose Feeder, if you have not already done so. 2. Move the adjustable feed guides to the size of the paper. 3. Place your paper print side down, short edge first, on the tray (statement-size paper is fed long edge first). The paper should be between and touching the feed guides, and underneath the inside tabs.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Tray Configurations The printer supports up to two paper trays and a Multipurpose Feeder. The following chart indicates which trays are supported as well as the capacity and physical location of each. Tray Name Paper Sizes Location Capacity Universal Letter (8.5 x 11 in) A4 (210 x 297 mm) Executive (7.25 x 10.5 in) B5 (182 x 257 mm) A5 (148 x 210 mm) Upper (standard) Lower (optional) 250 sheets Legal Folio (8.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting a Paper Tray Paper Trays can be selected from your software application or the printer control panel. Refer to your application documentation for tray selection from your software. To select a paper tray through the control panel: 1. Press the Menu key. The printer is placed offline and the display reads: PAPER 2. Press Select. The display reads: Paper Source =Tray [Paper Size]* 3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 4 Care and Maintenance Common Causes of Paper Jams It is occasionally necessary to clear a paper jam when printing. The printer provides error codes and corresponding messages for paper jams. The most common causes of paper jams are: n The printer is not level. n You are using the wrong type or size of paper. n The paper, transparencies, or envelopes were not fanned before being loaded into the paper tray.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing Paper Jams Refer to the following illustrations for paper jam removal. To open the front cover, apply downward pressure inside the thumbholes and pull forward.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WARNING: Inside the printer may be hot.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing Paper from Location E2 Replacing the Print Cartridge The printer uses a dry ink called toner, which is contained in the print cartridge. When the print cartridge nears the end of its service life, the following message displays: TONER LOW Always keep a spare print cartridge in stock.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. Remove the Multipurpose Feeder, if installed. 2. Open the front cover. 3. Grasp the old print cartridge and lift it out of the printer. 4. Put the old print cartridge in the box that held the new cartridge. 5. Take the new print cartridge out of the protective bag. CAUTION: Do not leave the unwrapped print cartridge sitting in direct sunlight. Prolonged exposure to direct light damages the print drum.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. Hold the new print cartridge horizontally and rock it gently from side to side to loosen and distribute the toner. 7. Remove the toner seal. Pull the orange tab straight out to avoid breaking the tape.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8. Align the orange side bars on the print cartridge with the orange arrows inside the printer and slide the cartridge into the cavity.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9. Close the front cover.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Maintenance Before an Extended Shutdown This section gives you procedures to maintain optimum printer performance. When you will not be using the printer for more than one week: 1. Turn the printer off and unplug the power cord. 2. Remove the paper trays and store them in a place that is not susceptible to moisture and dust.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 5 Diagnostics and Troubleshooting This chapter provides information on: n n n n Printer Status and Error Messages Error Log Printing Reports Digital's Customer Service Center If you experience a problem that affects the quality of your printed output, use the information in this chapter to locate and correct the problem.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error Log The printer stores a record of many of the errors listed in this chapter. Each error, written in the Error Log, is identified by a unique error number. To print the Error Log: 1. Press the Menu key. The printer is placed offline and in menu mode. The display reads: PAPER 2. Press the Item s key until the display reads: REPORTS 3. Press Select. The display reads: Font Report 4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Report The Hardware Report provides information on the status of the printer and any installed options. Print this report any time you upgrade the memory of the printer or add an option to verify correct installation. To print the Hardware Report: 1. Press the Menu key. The printer is placed offline and in menu mode. The display reads: PAPER 2. Press the Item s key until the display reads: REPORTS 3. Press Select.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status and Error Messages The following tables list the problems and error codes that may appear in the message display of the printer control panel. Also shown is an explanation of the problem and what you can do to correct it. Chapter 4 provides more information on correcting operational errors, such as paper jams and cartridge replacement. NOTE: Control Panel Messages Message Details CHANGE CARTRIDGE The beeper sounds five times.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message Details Action ERROR: XXX HARDWARE CONFIG The beeper sounds one time. The error is written to the Error Log. The error message displays for 30 seconds at the control panel. Printing continues, but output may not look correct. Call your Authorized Digital Reseller or Service Provider. ERROR: XXX OPTION SLOT X The beeper sounds one time. The error is written to the error log.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message Details Action FAILURE: XXX MAIN MOTOR The beeper sounds five times. All communication channels are set to BUSY. The error is written to the Error Log. 1. Turn the printer off (0) at the power switch. 2. Unplug the printer at the wall outlet. 3. Call your Authorized Digital Reseller or Service Provider. The beeper sounds five times. All communication channels are set to BUSY. The error is written to the Error Log. 1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message Details Action MANUAL The beeper sounds five times. Printer is waiting for paper to be inserted in the Multipurpose Feeder. The present job is held until you press the Select key, or the Manual Feed Wait time-out occurs. Load appropriate paper as indicated and press Select for each MANUAL message. MULTI TRAY EMPTY The beeper sounds five times. All communication channels are set to BUSY.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message Details Action PAPER JAM>TRAY The beeper sounds five times. All communication channels are set to BUSY. The error is written to the Error Log. The present job is held until the jam is cleared, then jammed pages are reprinted. Refer to "Clearing Paper Jams" in Chapter 4. Processing... The printer has received a print job and is printing it. None. Resetting... Print jobs or the current fax is being flushed. None.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing Problems Problem Details Action Black spots or marks The paper has spots or marks that reappear on every print. 1. Be sure the paper meets specifications. 2. If the problem persists, replace the print cartridge. 3. Contaminated first prints After a print cartridge has been replaced, the first prints are contaminated.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem Details Action Remove the print cartridge from the printer and reinsert it securely. Front cover will not shut Image is faint or light The overall image density is light. Last page does not print If the Waiting... message continues to display after the printer activity has stopped and no more pages are ejected, refer to the following: 1. Replace the print cartridge. 2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem Details Action Multifeeds Multiple sheets of paper exit for the same print. 1. Remove the paper from the paper tray, fan the paper, and reload it. 2. If the problem persists, ensure that the paper is loaded below the fill line and under the corner tabs. 3. If the problem persists, call your Authorized Digital Reseller or Service Provider. 1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem Details Action Skewed image The image printed on the page is slanted. 1. Ensure that the paper is loaded below the fill line and under the corner tabs. 2. If the problem persists, remove the paper from the paper tray, fan the paper, and reload it. 3. If the problem persists, remove the paper, flip it, and reload. 4. If the problem persists, try a different paper tray. 5.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem Unable to generate prints from the computer Details Action Prints are not received. 1. 2. 3. 4. If a Processing... message displays, press the Online key to place the printer offline. Press the Reset key, then the Online key. If the problem is not corrected, proceed to step 2. Press the Online, then Help key. Review the printer settings to ensure that the printer configuration is set properly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If You Still Need Help Before Calling For Help If you cannot resolve a problem after referring to your documentation, contact your Authorized Digital Reseller, your Service Provider, or Digital for assistance.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . n Be prepared to explain how the output is different from what is expected n Try to determine whether the symptoms follow a consistent pattern or occur at random n Note any special conditions that may effect the system such as: • Is this a new application? • Were any changes made on the host computer (e.g.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling the Digital Customer Support Center If your Authorized Digital Reseller or Service Provider is unable to help, you can call Digital Equipment Corporation for support. Have the information listed in "Before Calling for Help," as the representative will need this information. In the continental United States: If you have an on-site warranty, call 1-800-354-9000.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A Printer Specifications 120 V Power Supply Operating voltage Operating current Typical input standby power 240 V 100/115 VAC Nominal 4A Max 23 W (factory configuration) 38 W (all options installed) 450 W 50 - 60 Hz 220/240 VAC 2A Max 23 W (factory configuration) 38 W (all options installed) 500 W 50 - 60 Hz Dimensions Width Depth Height 14.4 in (36.6 cm) 16 in (40.6 cm) 10.5 in (26.7 cm) 14.4 in (36.6 cm) 16 in (40.6 cm) 10.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B Power Cord Requirements The power cord you received with your printer meets the requirements of the country where you purchased the product. If you use the printer in another country, you must use a power cord that meets the requirements of that country. For more information on power cord requirements, contact your Authorized Digital Reseller or Service Provider.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. The attachment plug must be an earth-grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration. Japan 1. The cord must be MITI approved. 2. The flexible cord must be a VCT or VCT F 3-conductor cord with a minimum conductor size of 1.50 square millimeters. 3. The cord must have a rated current capacity of 12A. 4. The attachment plug must be an earth-grounding type JIS 8303 (15A, 125V) configuration.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix C Options and Supplies Use of Options Only use options and supplies from Digital Equipment Corporation that are intended for use with the DEClaser 3500 Printer. These products have been tested extensively for compatibility, reliability, and quality. Digital Equipment Corporation, therefore, warrants only those products that are manufactured or sold by Digital.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Description of Options The following options and supplies are available to further enhance the capabilities of your printer. Item Part Number Supplies Toner/Supplies Cartridge Kit LN14X-AA Description Maintenance and Service Guide AppleTalk Interface EK-D35PS-SG.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item Part Number Description 2-MB Memory Expansion Kit LN14X-UC 4-MB Memory Expansion Kit LN14X-UD 8-MB Memory Expansion Kit LN14X-UE Printers are supplied with 3 megabytes of random access memory (RAM). Complex text pages and graphics may require more memory. Additional memory also increases performance in high resolution mode and provides additional font storage.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item Part Number Description 250-Sheet Feeder with Universal Tray LN14X-TH Contains a 250-sheet feeder and 250-sheet Universal Tray. Besides the Universal Tray, the Feeder can house a 250-sheet Legal Tray or an Envelope Tray. 500-Sheet Feeder* with Letter Tray LN14X-TF Contains a 500-sheet feeder and a 500sheet Letter (8.5 x 11 inch) Tray.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Order All supplies and accessories are ordered through your Authorized Digital Reseller or Service Provider. To order supplies and accessories from Digital, call the following: In the United States or in Canada: 1-800-DIGITAL In Australia: 008-221-393 In New Zealand: 0800-800-332 In other countries, call the local Digital sales office.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix D Parallel Interface Support Interface The printer is delivered standard with a Centronics-compatible parallel interface that supports bidirectional communication. That means the printer can receive and send data if the host or computer also supports bidirectional communication. You must supply the interface cable to connect the printer to your host.
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix E Paper Facts Introduction Paper is a critical item. Select, store and handle it properly to avoid paper jams and poor print quality.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The printer can also use special print materials such as: n n n n n n n n Colored Paper Card Stock Colored paper Predrilled paper Letterhead paper Preprinted forms Labels Transparencies Nonstandard sized paper (e.g. envelopes) Card stock Do not use paper with a colored coating that has been added after the paper is produced. Pigments used must be able to withstand temperatures of 392º Fahrenheit (200º Centigrade) without deterioration.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preprinted Forms Labels Notify your supplier that the preprinted form is used with a laser printer. Forms must be printed with heat-resistant inks that will not melt, vaporize, or release hazardous emissions when subject to the fusing temperature of 392º Fahrenheit (200º Centigrade) for 0.1 second.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Label Arrangement Labels must be arranged on the backing material so they cover the entire page. Using label stock with spaces between labels may result in labels peeling off during the print process, causing serious jamming problems. Labels can have a frame or margin around the outside edges that corresponds to the outer margins of the printable area on the page.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Label Curl Labels must lie flat with no more than .50 inch (12.7 mm) of curl in any direction. Poorly Manufactured Labels Labels that show any indication of delamination, such as wrinkles or bubbles, should not be used. Follow the paper specifications outlined in Table E-1 when selecting label stock. Table E-1 Label Specifications Label Usage Hints Label Properties Specifications Face Sheet Must meet specifications in Table E-3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transparencies The following table summarizes specifications to consider when selecting transparencies. Table E-2 Transparency Specifications Paper Specifications Properties Specifications Thickness 0.110 mm 3.9 to 4.5 mils Cutting Dimension Tolerance +/- 0.7 mm 0.031 inch Cutting Angle 90° +/- 0.2° Some types of paper may not perform well or may damage your printer.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Table E-3 Paper Specifications Paper Properties Specifications Basis Weight Paper Card Stock 16 to 24 pound (60 to 90 g/m²) 16 to 32 pound (60 to 120 g/m²) Moisture Content 4% to 6% by weight (4.5% nominal, 5.3% maximum) Furnish (Composition) 100% chemical wood pulp and/or cotton fiber Acid Content 5.5 pH minimum Ash Content Not to exceed 10% Brightness 83% minimum Caliper 3.0 to 7.0 mils Curl In ream: flat within 0.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Storage How you store paper once you receive it is an important aspect in the proper use of paper. Here are some suggestions: n Store paper in its own wrapper; do not leave it unwrapped or in a place where it can be affected by dampness or heat. n Store paper on a horizontal (level) surface. Do not place other objects on top of the paper. n Always store paper in a cool, dry place (like a closed cabinet).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Use thin, high quality envelopes for best results. Envelopes do not feed or image as well as other materials because of folding and multiple layers of paper. Envelope manufacturers vary in the consistency and accuracy of the fold placement of their envelopes. Select envelopes high in quality and consistency.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Envelope Construction An envelope with good construction has a leading edge that enters the printer straight and a sharp, well-creased fold, having no more than two thicknesses of paper. A poorly constructed envelope has edges folded smaller than normal, causing a thick leading edge near a corner. This baggy construction can cause the envelope to buckle as it passes through the printer, resulting in a wrinkled envelope or a paper jam.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Table E-4 Envelope Specifications Envelope Properties Specifications Paper Envelope construction must meet all of the specifications listed in Table E-3. Composition 100% chemical wood pulp and/or cotton fiber 20 to 24 pound (75 to 90 g/m²) Basis Weight (single layer) Caliper 3.3 to 5.5 mils (0.084 to 0.14 mm) single layer thickness Electrical Properties Surface resistivity: 2.0 to 15 x 1010 ohm/sq. Volume resistance: 1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix F Glossary A alignment The relationship between the bottom edge of a character and the bottom edge of the adjacent right character. AppleTalk Refers to the Apple Macintosh standard communication protocol. application A software program or group of programs. ASCII American Standard Code for Information Interchange.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . configuration curl The process of changing certain printer settings to allow your computer to communicate properly with the printer. The printer is configured using one of the configuration menus that are entered from the printer control panel. The distortion of paper built in when paper is manufactured and placed on large rollers before being cut into sheets.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E EBCDIC embedded commands emulation error messages Extended Binary-Coded Decimal Interchange Code. A digital coding system used to represent characters electronically, each character being represented by eight bits. Control codes within the text of a file. Emulation is when one device is set up to perform like a different device. Control panel display messages that are shown when the printer has encountered some difficulty.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G grams per square meter (g/m2) Universally accepted unit that expresses the weight in grams of one square meter of paper. H handshaking hardware hexadecimal host An exchange of signals between two devices in a computer network, prior to transferring data, to determine the readiness of each device to exchange data. Physical (i.e.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J justification Equal distribution of the spacing between words in a line so the first character begins at the left margin and the last character ends at the right margin. L landscape Landscape orientation refers to printing across the length of the page (as opposed to portrait orientation, which prints across the width of the page). The term "landscape" is derived from pictures of landscape, which are usually horizontal in format.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . orientation Choice of printing portrait (vertically) or landscape (horizontally). P page ends page orientation An instruction (e.g., form feed) to terminate the current page. Direction in which data is printed on a page. Refer to landscape and portrait. page setup Page setup refers to how text is positioned on the page. Page setup variables include the size of the paper, what margins are used, and how many lines are printed per inch.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . point size A typographical term describing the height of a character set from the top of its capital letters to the bottom of its descenders. port A communications connection to the printer, suitable for attaching a single line. portrait print print cartridge printer commands printing material printout proportional spacing protocol Printing across the width of a page (vertically).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . robust An asynchronous protocol using the XON/XOFF handshake. With robust protocol, an XON is sent every one second by the printer. Normal XON/XOFF operates similarly to robust, but the printer only sends an XON after a printer problem has been corrected (printer not busy), or when the printer is initially powered on and is ready (operational).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . symbol set The collection of characters in a font. Each symbol set has been designed for a special purpose. Some sets include all printable characters found on most standard computer keyboards, while others are intended for applications such as math, foreign language, typesetting, and law. T toggle toner troubleshooting typeface To switch or alternate the printer status between online (ready to accept data) and offline.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index A AC power plug ........................................... 1-5 A4 paper tray ................... 1-2, 1-15, 3-12, C-4 Air vent....................................................... 1-5 Altitude requirements ................................ A-1 Answer ring............................................... 2-27 AppleTalk ............................... 2-24, 2-34, 2-36 Menu........................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reset ..................................................... 2-29 Executive ................................... 1-2, 3-12, C-4 F Factory defaults, restoring .......................... 2-5 Fax Modem .............................................. 2-26 Answer ring ........................................... 2-27 Enable interface ..................................... 2-26 Header enable ........................................ 2-26 Menu.............
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lift handle ................................................. 1-4 Lifting the printer ....................................... 1-8 Lines per page .......................................... 2-17 Line wrap ................................................. 2-17 M Maintenance ............................................. 4-11 Maintenance and Service Guide ................ C-2 Manual feed wait ......................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connector ............................................... D-1 Enable interface...................................... 2-18 Menu...................................................... 2-18 Pin assignments ...................................... D-2 Printer type ................................ 2-18 to 2-20 Parallel port ................................................ 1-5 Parity .............................................. 2-23, 2-24 PCL 5 ......
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data bits ................................................. 2-23 DTR polarity .......................................... 2-23 Enable interface...................................... 2-21 Flow ....................................................... 2-22 Menu............................................... 2-8, 2-18 Parity...................................................... 2-23 Printer Type ...........................................
