Troubleshooting guide

Troubleshooting
3-5
ENGLISH
Printing distorted or incomplete
• Check you have enough resident memory available in your printer
(at least 2 Mb) and that the printer set-up is correct. «Page Protect»
parameter, if it exists, should be set (see Chapter 1 for details).
Printing appears with a bad contrast
• Check the printer setup parameter «Enhancement» setting, if it
exists.
Printing in general is incoherent
• Reset the conversion box by pressing and holding the reset button
for five seconds.
Printing quality Problems (poor quality, light character...)
• Check the Printer User Manual Troubleshooting section.
Note: If you need to analyze deeply the content of the job sent, it is
helpful to use «Hexdump» mode (see Chapter 2 - Configuring
and Operating ).
Contacting your Digital Services Center
Before calling for support, ensure you have tried solving your problem
using the processes described above.
If the problem persists, you should prepare the following information
and then contact your local services center:
• The details of your configuration:
− Target Printer model and configuration
− Host configuration
− Application software
• The serial number and part number of the conversion box, which
can be found face down
• A description of the problem
• The specific failure symptoms