Troubleshooting guide

Troubleshooting
3-2
Solving Problems
Installation Problems
Missing or damaged parts
• Contact your dealer immediately.
The conversion box does not power on
• Make sure the AC/DC adapter is inserted correctly into the
conversion box and to the power outlet.
• Check that power is supplied through your power outlet.
The configuration printout does not print at all
• Check the conversion box is securely connected to the printer
parallel connector.
• Check the printer is switched On and Ready with paper available.
• Check the printer setup is appropriate as described in Chapter 4.
Connection Problems
Problems with connection to the host computer
• Check that your serial interface cable is of the correct type (see
Appendix C).
• Make sure you have fixed the interface connectors properly both to
the conversion box and to the host computer.
Problems with connection to the target printer
• Check that your parallel interface cable is of the correct type (see
Appendix C).
• Make sure you have fixed the interface connectors properly both to
the conversion box and to the printer.