Specifications

Chapter 4: Troubleshooting and General Procedures
4-17
The following table lists components that may affect the jamming problems. Please review this
list before returning the printer to Digital:
General Try the front or another other tray and another cassette first.
• Jams can be due to incorrect media types and specifications, wrong paper
sizes, misadjustments, clogged paper sensors, stuck or defective paper
actuators, defective solenoids, bad cassette size springs ,and problems with
the cassette paper stack spring or feeder PWB.
• Be careful of other problems that cause jams or misfeeds, such as worn or
dirty rollers; a nonfunctioning motor, take-away roller, or BTR roller;or an inlet
chute that popped out of snap bearings.
jam in the exit area
• Control panel message = Paper Jam>Exit
• This occurs if exit actuator opens for paper passage then sticks open or is
open during the cleaning or recovery process.
jam between the registration sensor and the exit sensor
• Control panel message = Paper Jam>Fuser
• This occurs if the registration sensor is open or actuator engaged (outside of
sensor) at power up, recovery, or cleaning.
jam between the feeder and the registration sensor
• Control panel message = Paper Jam>Tray
• This occurs if the exit sensor is blocked with debris, doesn't actuate, or is
disconnected, or if paper doesn't reach it.
Cassette
Control panel message = Tray out
This occurs if a cassette tray is out, a bad spring is in the tray bottom, or the
paper switch is bad. Try another tray and cassette first
Control panel message = Tray Empty, Multi Tray Empty
This occurs if paper not loaded correctly or the paper sensor (and/or actuator) has
a problem. Try another tray and cassette first. Inspect the mechanics; the tray
may be down due to a malfunctioned spring
Paper size problem
Inspect the mechanical rotary shaft. Do the side guides turn the mechanical
indicator? Feel the spring for contact with the PWB contacts. The control panel
message may be “Paper Jam” for a ROM problem (the paper size is not what is
programmed) Try another tray and cassette first.
Noise The take-away roller, inlet chute, BTR roller, toner (EP) cartridge and fuser will
make noise if not seated correctly. Look for obstructions when you close the front
door.
Front Cover Damaged prints
Make sure the BTR and inlet chute haven't popped out of their bearings and the
toner (EP) cartridge and fuser are seated properly.