Specifications

Chapter 4: Troubleshooting and General Procedures
4-16
Troubleshooting methods
First, determine if it is a jam or a misfeed problem. A jam problem should be easier to remedy.
If the problem is a Jam If the problem is a Misfeed
• Inspect hardware for obstructions.
• Verify that type of paper used and
environmental conditions are normal.
• Is paper in output tray excessively curled?
• Try turning paper over in the input tray.
Try fanning the paper before printing and
inspect the paper for bent, torn or folded
corners
• Check side guides to make sure they are
close to the stack of paper
• Check actual paper size versus
programmed paper size by inspecting the
mechanical setting and the control panel
(or software driver)
• Remember special media types (labels and
transparencies) should be used in the front
tray
• Inspect the registration sensor by opening
the front cover and removing the inlet
chute assembly
• Inspect the exit sensor by removing the top
cover (3 screws) and verifying the actuator
moves freely and there is no obstruction or
debris in the sensor
• Inspect rollers, note if rollers are indeed
worn or dirty and could cause problem.
• High relative friction between paper will
slow the feeding. If suspect paper, try other
type.
• Try fanning the paper before printing and
inspect the paper for bent, torn or folded
corners
• Check side guides to make sure they are
close to the stack of paper
• Check actual paper size versus
programmed paper size by inspecting the
mechanical setting and the control panel
(or software driver)
• Remember special media types (labels and
transparencies) should be used in the front
tray
• Inspect the registration sensor by opening
the front cover and removing the inlet
chute assembly
• Inspect the exit sensor by removing the top
cover (3 screws) and verifying the actuator
moves freely and there is no obstruction or
debris in the sensor