Specifications

Chapter 4: Troubleshooting and General Procedures
4-15
D. Jam FIPs
No specific adjustments are required to maintain a jam-free process, other than common sense
procedures, such as using specified media, cleaning and investigating the paper path, rollers and
tray side guides. Also beware of incorrect page size setting due to mismatched ROM settings
(control panel or driver selection) or size sensor. If the printer cannot be corrected, it should be
returned for further repair investigation or refurbishment.
General Troubleshooting for paper jams or misfeeds
Definitions:
• Paper jams are caused by:
• Paper damage
• Obstructions in the paper path
• Worn or contaminated components, such as worn rollers
• Misfeeds are caused when paper is late or early or never feeds out of or from a paper supply
area.
Paper jam causes and effects
Under this Condition.. The Following Occurs...
Bent paper guides The paper stops.
Small piece of paper left in the path The paper stops.
Excessive, humidity, or improper loading The paper hits the edge of the guide or misses
the roller nip because of paper curl or damage.
Paper misfeed causes and effects
Under this condition... The following occurs...
Worn rollers The paper slips, sticks to the roller, or skews.
Dirty rollers The paper slips, sticks to the roller, or skews.
Paper relative friction Paper sticks to itself.
Critical timing in the printer Paper is late or early getting to the next stage.