Specifications

Chapter 4: Troubleshooting and General Procedures
4-5
4. Insert the cassette (the main motor will not move without the cassette in place). Does the
main motor sound and move momentarily at power up?
No Yes
Read Below. Go to the next step.
• Remove the toner cartridge and try again.
• If the motor operates momentarily after the front cover/door is closed, then
try another toner cartridge.
• If the problem goes away, go to step 6.
• If the problem persists, continue with this step.
• Remove the controller (ESS) and try again.
• If the motor does not operate momentarily after the front cover/door is
closed, then RTD.
• If the motor operates, continue with this step.
• Reseat the controller (ESS).
• Go back to the beginning of step 4. If the problem persists, RTD.
5. Does the fuser lamp light or feel warm?
No Yes
Read below. Go to the next step.
• Replace the toner cartridge and try again (the fuser will not operate without a toner
cartridge).
• If the problem goes away, go to step 6.
• If the problems persists, continue with this step.
• Remove the controller (ESS) and try again.
• If the fuser does not operate (get warm), RTD.
• If the problem goes away, continue with this step.
• Reseat the controller (ESS).
• Go back to the beginning of step 5. If the problem persists, RTD.
6. Does the Start Page (if enabled) print and can reports be printed?
No Yes
Read below. Go to the next step.
• Remove the controller (ESS) and try the self test. Does the self test print?
No Yes
RTD Continue with this step.
• Reseat the controller (ESS) and try again.
• Go back to the beginning of step 6. If the problem persists, RTD.