Specifications

Chapter 4: Troubleshooting and General Procedures
4-2
A. General Troubleshooting Block Diagram
P
rinting Problem
(
Section B)
P
rinter Proble
m
(
Section B)
H
ardware
C
onnectivity
P
roble
m
(
Section B)
S
oftware, Drivers,
o
r Application
(
Section B)
Power or Control Panel
(
Section B)
J
am
s
(
Section B)
Im
ag
e
Q
uality
(
Section B)
Options
(Section B
)
G
eneral Procedures
(
Section C
)
G
eneral
P
rocedure
s
(
Section D
)
G
enera
l
P
rocedure
s
(
Section E
)
G
eneral
Procedure
s
(
Option
Guides)
F
RU Replaceme
nt
P
rocedure
s
(
Chapter 6 )
FRU
Replacement
Procedure
s
(Chapter 6 )
FRU
Replacement
Procedure
s
(Chapter 6 )
FRU
Replace
Procedures
(
Chapter 6
)
Using the Diagnostic Tool
(
Chapter 7)
U
sing th
e
D
iagnostic
T
oo
l
U
sing the
D
iagnostic
Tool
Using the
Diagnostic
Too
l
(Chapter 7) (Chapter 7) (Chapter 7)
Begin at the top of this diagram and work down. The phone support stops at the line in the
middle where the problem is either corrected or repair is authorized. Below the line are hands-on
repair techniques, which may involve the diagnostic tool, depending on the tool’s availability. At
the hands-on level, you can replace FRUs. It is highly desirable to have the diagnostic tool to
isolate problems.
NOTE: This troubleshooting procedure does not explicitly troubleshoot problems with software,
drivers, applications, and connectivity; nor does it address the printer’s limitations. See the
specific troubleshooting or informational techniques in the software, driver, applications or other
printer documentation (see Tools in Appendix A). For example, the PostScript Windows driver
has extensive on-line help, an error handler, and a troubleshooting section in the documentation.