Specifications

Appendix A : Training, Documentation, and
Tools
Training
Training consists of a 2-day self-paced course. The course is part of this Field Service Manual.
DEClaser 3500 Self Paced Service Guide
This guide is for users who provide phone support or full FRU replacement of the DEClaser 3500
printer. Customers have a minimum 1-year warranty where they can return the printer to Digital.
Most customers will continue with the support of Return to Digital (RTD).
The following outline provides the topics and the time to devote to each topic. Depending on the
type of support you provide, emphasis/time spent on certain sections may vary.
The toolkit for supporting the DEClaser 3500 consists of:
• Hardware, including the printer and options
• Software, including drivers that come with the printer, options, and operating system software
• Documentation that comes with the printer
• Options and operating system software
• Database information from:
• POSTSCRIPT_PRINTING notes file
• PRINTING_SUPPORT notes file
• TIMA; internal to Digital
Read the following information first to get an overview of this course. Proceed in the order shown
below. In general:
• 1/2 day: study the printer from a user perspective
• 1/2 day: study this guide
• 1/2 day: Tear down the printer
• 1/2 day: Diagnose problems and review overall
Note: If you provide phone support only, spend the second day as an extension of the first and
spend some time investigating the POSTSCRIPT_PRINTING and PRINTING_SUPPORT notes
files, TIMA articles, and tips and hints.
1. First 1/2 day - Investigate the printer from a user's perspective by reading and following the
User's Manual (EK-D350P-UG) and Quick Setup Guide (EK-D350P-RG). Concentrate on the
following tasks:
A. Connecting to various hosts
B. Installing media types and the toner (EP) Cartridge
C. Performing user maintenance
D. Installing drivers (refer to the driver manuals)
E. Using the control panel and printing reports
F. Changing the characteristics of the printer through drivers, the control panel and
PostScript files
G. Causing jams (by turning the printer off in the middle of a job for example)
H. Clearing jams
I. Troubleshooting printer problems