Specifications

Chapter 6: FRU Replacement and Fault Isolation Procedures
6-22
6.2.11 Paper Tray Is Out of Paper: Fault code C5
The paper tray is out of paper.
NOTES:
1. Without the diagnostic tool, skip the Diagnostic Tool DG portion of steps 7, 8, and 9 and go
to the sensor failures of Section 6.3.9 and 4.3.10 before replacing actuator and then MCU.
2. The control panel message may be: Tray Empty, Multi Tray Empty
3. If Paper is not loaded correctly, suspect a bad sensor or actuator.
4. Try another tray. Inspect the mechanics; the tray plate may be down (broken spring etc.).
1. PAPER CASSETTE ANALYSIS
Is there paper in the cassette?
Yes No
Go to Step 2 Add paper to the cassette.
2. PAPER CASSETTE ANALYSIS
Is the paper cassette inserted correctly in the printer?
Yes No
Go to Step 3 Reinstall the paper cassette.
3. INITIAL ANALYSIS
Inspect the following components. Are they compatible with your printer version, correctly
installed, not damaged, deformed, or contaminated?
Feeder PWB Feeder PWB AUX
No Paper Actuator MCU PWB
MBF Sensor Paper Cassettes
MBF Actuator LVPS Assembly
Feeder Assembly Optional Feeder Assembly
Front Transport Assembly Harness Assembly OUT
Harness Assembly Harness Assembly Sensor Tray 1
Inspect the printer paper path. Is it clear of foreign matter, such as staples, paper clips, and
paper scraps?
Yes No
Go to Step 4. Replace the problem components.
4. Is the printer equipped with MBF?
Yes No
Go to Step 5. Go to Step 8.