Specifications

Chapter 6: FRU Replacement and Fault Isolation Procedures
6-13
6.2.7 Paper Jam between Feeder and Reg. Sensor: Fault
code E2
There is a paper jam between the feeder and the registration sensor
NOTES:
1. Without the diagnostic tool, skip the Diagnostic Tool (DG) portions of each step, but continue
with the rest of the instructions in each step.
2. The control panel message may be Paper Jam>Tray if the exit sensor is blocked, doesn't
actuate, is disconnected, or if paper doesn't reach it.
3. This FIP may also be used to fix a problem with the Exit sensor. Be careful of other problems
that cause this symptom, such as worn rollers, motor, motor cable, take-away roller, or inlet
chute popped out of snap bearings.
4. Try printing from another tray.
INITIAL ANALYSIS
Inspect the following components. Are they compatible with your printer version, correctly
installed, not damaged, deformed, or contaminated?
Registration Sensor Harness Assembly Sensor
LVPS Assembly Front Transport Assembly
Drive Assembly Inlet Chute Assembly
Feeder Assembly Optional Feeder Assembly
Pick–Up Solenoid Lower Chute Assembly
Fuser Assembly Take–Away Roll Assembly
MCU PWB Pick–Up Roll Assembly
Paper Cassettes Bottom Plate Assembly
Inspect the printer paper path. Is it clear of foreign matter, such as staples, paper clips, and
paper scraps?
Yes No
Go to Step 2. Replace the problem components or clean the paper path of obstructions.
2. Does fault code E2 appear when you switch ON Main Power?
Yes No
Go to Step 22. Go to Step 3.
3. MAIN MOTOR ANALYSIS
Use Diagnostic Tool test DG90 to check the main motor.
Does the Main Motor run?
Yes No
Go to Step 4. Go to Section 6.3.17 Drive Assembly Failure.