Specifications

Chapter 6: FRU Replacement and Fault Isolation Procedures
6-11
6.2.6 Paper Jam between Reg. Sensor and Exit Sensor:
Fault code E3
There is a paper jam between the Registration Sensor and the Exit Sensor.
Notes:
1. Without the diagnostic tool, skip the Diagnostic Tool (DG) portions of each step but continue
with the rest of the instructions.
2. The control panel message may be Paper Jam>Fuser if the registration sensor is open or the
actuator is engaged (outside of sensor) at power up, recovery, or cleaning.
3. Be careful of other problems that cause this symptom, such as worn rollers, motor, motor
cable, take-away roller, or inlet chute popped out of snap bearings etc.
4. Try printing from another tray
INITIAL ANALYSIS
Inspect the following components. Are they compatible with your printer version, correctly
installed, not damaged, deformed, or contaminated?
Exit Sensor Harness Assembly Sensor
Exit Actuator Front Transport Assembly
Drive Assembly Inlet Chute Assembly
BTR Assembly EP Cartridge
Link Assembly Lower Chute Assembly
Fuser Assembly MCU PWB
Transportation Chute Assembly
Inspect the printer paper path. Is it clear of foreign matter, such as staples, paper clips,
and paper scraps?
Yes No
Go to Step 2. Replace the components or clean the paper path of obstructions.
2. Is there a sheet of paper covering the Exit Actuator when fault code E3 appears?
Yes No
Go to Step 12. Go to Step 3.
3. DRIVE ASSEMBLY ANALYSIS
Use Diagnostic Tool test DG90 to check the Drive Assembly.
Do the transmission gears rotate when meshed with the toner (EP) Cartridge drive gear?
Yes No
Go to Step 4. Replace the Drive Assembly.