Specifications

Chapter 6: FRU Replacement and Fault Isolation Procedures
6-8
6.2.5 Paper Jam in Exit Area of Paper Path: Fault code
E4
There is a paper jam in the exit area of the paper path.
Notes:
1. Without the diagnostic tool, skip the portions of the steps that include Diagnostic tool DG
tests. Continue with the rest of the instructions in each step.
2. The control panel message may be “Paper Jam>Exit” if the actuator opens for paper
passage then sticks open or is open during cleaning or recovery.
3. Be careful of other problems that cause this symptom, such as worn rollers, motor, motor
cable, take-away roller, or inlet chute popped out of snap bearings etc.
4. Try another toner (EP) Cartridge.
INITIAL ANALYSIS
Inspect the following components. Are they compatible with your printer version, correctly
installed, not damaged, deformed, or contaminated?
Exit Sensor Fuser Assembly
Exit Actuator MCU PWB
Drive Assembly Paper Cassette
Top Cover Assembly LVPS Assembly
Feeder Assembly Optional Feeder Assembly
Inspect the printer paper path. Is it clear of foreign matter such as staples, paper clips, or paper
scraps?
Yes No
Go to Step 2. Replace the problem components, or clean the paper path of obstructions.
2. Does fault code E4 appear after POWER-ON?
Yes No
Go to Step 9. Go to Step 3.
3. DRIVE ASSEMBLY ANALYSIS
Use Diagnostic Tool test DG90 to check the Drive Assembly.
Do the transmission gears rotate when meshed with the Gear Idler of the Fuser
Assembly?
Yes No
Go to Step 4. Replace the Drive Assembly.