DEClaser 3500 Printer Service Guide EK-D35PS-SG.
First Printing, June 1994 Digital Equipment Corporation makes no representations that the use of its products in the manner described in this publication will not infringe on existing or future patent rights, nor do the descriptions contained in this publication imply the granting of licenses to make, use, or sell equipment or software in accordance with the description.
Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Canadian Notice This equipment does not exceed the Class B limits for radio noise emissions as described in the Radio Interference Regulations of the Canadian Department of Communications. Avis Canadien Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la Classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.
Laser Printer Safety Information The following safety guidelines and information are provided to protect and inform you and ensure proper and safe operation of the printer. Do not modify or remove parts from the printer. Do not block the air vent with paper or another object. If the printer is used in a small room for many hours, be sure adequate ventilation is provided. Do not place anything on the printer. Liquid spilled on the printer could affect insulation, and may cause a hazardous situation.
Class 1 Laser Product The printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not emit hazardous laser radiation. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation.
WARNING: The label shown above is intended as a warning to persons disassembling the Raster Laser Scanner unit for internal alignment or repair purposes. It does not apply to any of the maintenance procedures specified in this manual. WARNING: When servicing the machine or laser module, follow the procedures specified in the manual so that there are no hazards from the laser.
FEDERAL COMMUNICATIONS COMMISSION NOTICE ............................................................................................................... III Modifications.................................................................................................................................................................. iii Cables ........................................................................................................................................................................
Labels.......................................................................................................................................................................... 1-6 Transparency Specifications ........................................................................................................................................ 1-7 Paper Specifications .............................................................................................................................................
Fax Ringing............................................................................................................................................................... 3-12 Flushing Job.............................................................................................................................................................. 3-12 Form Feed.......................................................................................................................................................
CHAPTER 4 : TROUBLESHOOTING AND GENERAL PROCEDURES ............................................................... 4-1 A. GENERAL TROUBLESHOOTING BLOCK DIAGRAM............................................................................................................ 4-2 B. STARTING FAULT ISOLATION PROCEDURE...................................................................................................................... 4-3 C. INOPERABLE PRINTER OR CONTROL PANEL MESSAGE PROBLEMS.........................
MCU PWB, , Console Assembly, ESS PWB Wiring Diagram, and Interconnect PWB................................................ 5-26 CHAPTER 6 : FRU REPLACEMENT AND FAULT ISOLATION PROCEDURES ................................................ 6-1 THE PRINTER TROUBLESHOOTING PATH .............................................................................................................................. 6-1 WHAT FAULT CODES MEAN .......................................................................................
6.3.5 HEATER ROD FAILURE CONTINUED ......................................................................................................................... 6-48 6.3.5 HEATER ROD FAILURE CONTINUED ......................................................................................................................... 6-49 6.3.6 TEMPERATURE SENSOR FAILURE ............................................................................................................................. 6-50 6.3.
6.4.11 RESIDUAL IMAGE ................................................................................................................................................ 6-102 6.4.11 RESIDUAL IMAGE CONTINUED ............................................................................................................................. 6-103 6.4.12 BACKGROUND .................................................................................................................................................... 6-104 6.
FUSER CONTROLS ........................................................................................................................................................... 7-42 RECOVERY AND CLEANING ROUTINES .............................................................................................................................. 7-44 CHAPTER 8 ILLUSTRATED PARTS BREAKDOWN............................................................................................... 8-1 PL1 COVERS .........................
CHAPTER 11 : REMOVAL AND REPLACEMENT PROCEDURES — PAPER TRANSPORTATION ............. 11-1 RRP 3.1 LINK ASSEMBLY ............................................................................................................................................... 11-2 RRP 3.1 LINK ASSEMBLY ............................................................................................................................................... 11-3 RRP 3.2 GEAR DOUBLE L ..........................................................
RRP 4.8 EXIT ACTUATOR ............................................................................................................................................. 12-16 RRP 4.8 EXIT ACTUATOR ............................................................................................................................................. 12-17 RRP 4.9 EXIT SENSOR ..................................................................................................................................................
DECLASER 3500 RETAIL/DISTRIBUTION/PALLET PART NUMBERS ...................................................................................... A-9 DECLASER 3500 ACCESSORIES/SUPPLIES TONER ............................................................................................................ A-10 DECLASER 3500 MANUFACTURING PART NUMBERS (NOT ORDERABLE) .......................................................................... A-12 TOOLS AND ADDITIONAL INFORMATION ..........................................
Chapter 1 : Printer Specifications This chapter lists the specifications of the DEClaser 3500 printer and its options. Product and Servicing Safety Notes The DEClaser 3500 printer complies with all United States government safety regulations applicable to ozone gas emissions and laser beam light exposure. Laser Safety: The DEClaser 3500 printer complies with 21 CFR Chapter 1, Subchapter J, as a Class 1 laser product under the U.S.
Chapter 1: Printer Specifications Minimum Space Requirements 1-2
Chapter 1: Printer Specifications Functional specifications Printing method Printing by xerographic process. Exposure method Scanning by semiconductor laser beam. Fusing method Fusing by heat and pressure. Print speed 12 letter-sized pages per minute Resolution Print Enhancement Technology (PET) allows the following resolutions: • 300 x 300 dpi • 600 x 600 dpi Maximum paper size Legal 14" (8.5"x14” =215.9 mmx355.6mm) Maximum paper held in output tray 150 sheets of letter–size paper.
Chapter 1: Printer Specifications Physical Specifications 120 V Power Supply Operating voltage Operating current Typical input standby power 240 V 100/115 VAC Nominal 4A Max 23 W (factory configuration) 38 W (all options installed) 450 W 50 - 60 Hz 220/240 VAC 2A Max 23 W (factory configuration) 38 W (all options installed) 500 W 50 - 60 Hz Dimensions Width Depth Height 14.4 in (36.6 cm) 16 in (40.6 cm) 10.5 in (26.7 cm) 14.4 in (36.6 cm) 16 in (40.6 cm) 10.5 in (26.7 cm) Weight 28.
Chapter 1: Printer Specifications Media specifications Paper is a critical item. Select, store and handle it properly to avoid paper jams and poor print quality. This section provides information on the following: • Paper and print material specifications • Paper storage requirements • Envelope specifications The paper should be of good quality, free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
Chapter 1: Printer Specifications Preprinted Forms Notify your supplier that the preprinted form is used with a laser printer. Forms must be printed with heat-resistant inks that will not melt, vaporize, or release hazardous emissions when subject to the fusing temperature of 392º Fahrenheit (200º Centigrade) for 0.1 second. Make sure the ink is completely dry before using the forms to prevent the ink from transferring to the printer rollers and contaminating internal printer mechanisms.
Chapter 1: Printer Specifications Transparency Specifications The following table summarizes specifications to consider when selecting transparencies. Transparency Specifications Properties Specifications Thickness 0.110 mm 3.9 to 4.5 mils Cutting Dimension Tolerance +/- 0.7 mm 0.031 inch Cutting Angle 90° +/- 0.
Chapter 1: Printer Specifications Envelope Specifications Envelope Properties Specifications Paper Envelope construction must meet all of the specifications listed in this chapter. Composition 100% chemical wood pulp and/or cotton fiber Basis Weight (single layer) 20 to 24 pound (75 to 90 g/m²) Caliper 3.3 to 5.5 mils (0.084 to 0.14 mm) single layer thickness Electrical Properties Surface resistivity: 2.0 to 15 x 1010 ohm/sq. Volume resistance: 1.
Chapter 2 : Printer Technical Description This chapter provides a physical and functional description of the DEClaser 3500 printer and its options. Product and Servicing Safety Notes The DEClaser 3500 printer complies with all United States government safety regulations applicable to ozone gas emissions and laser beam light exposure. Laser Safety: The DEClaser 3500 printer complies with 21 CFR Chapter 1, Subchapter J, as a Class 1 laser product under the U.S.
Chapter 2: PrinterTechnical Description Physical Description The following illustrations show the key components of the printer.
Chapter 2: PrinterTechnical Description Rear View of Printer 3 5 4 1 2 1 - Parallel port 2 - Slot for optional: Fax Modem Board; AppleTalk Board; Serial Board 3 - Slot for optional: Ethernet Card; Fax Modem Board; AppleTalk Board; Serial Board 4 - Air vent 5 - AC Power Plug 2-3
Chapter 2: PrinterTechnical Description Function of Major Components The following sections describe the major components of the printer.
Chapter 2: PrinterTechnical Description Paper Feed 1 Paper Cassette Holds assorted sizes of standard sheet paper. You adjust the cassette paper guide to accommodate different sizes. The adjustment changes the position of the Size Spring that actuates the Paper Size Switches. The Paper Cassette Assembly has a Pinch Roll that operates in unison with the Turn Roll in the Turn Roll Assembly. 2 Feeder PWB Contains the Paper Size Switch (2a) and the No–Paper Sensor (2b).
Chapter 2: PrinterTechnical Description Paper Transportation 2-6
Chapter 2: PrinterTechnical Description Paper Transportation 1 Multi-Sheet Bypass Feed (MBF) Sensor Monitors the Front Tray Assembly. The MBF Sensor is ON when paper is loaded into the Front Tray Assembly. 2 Pick–Up Solenoid Controls the start and stop of the Pick–Up Roll Assembly. 3 Pick–Up Roll Assembly Feeds paper from the Front Tray Assembly.
Chapter 2: PrinterTechnical Description Fusing and Paper Exit 2-8
Chapter 2: PrinterTechnical Description Fusing and Paper Exit 1 Fuser Assembly Uses heat and pressure to permanently fix the toner image on a sheet of paper. The Fuser Assembly is made up of six major components: Heat Rod (1a): An electric coil that is sealed in a glass tube. The Heat Rod is located inside the Heat Roll and provides the heat necessary to melt the toner image on a sheet of paper. Heat Roll (1b): Transfers heat to a sheet of paper.
Chapter 2: PrinterTechnical Description Drive and Xerographic Modules 2-10
Chapter 2: PrinterTechnical Description Drive and Xerographic Modules 1 Drive Assembly Consists of the Main Motor and gear cluster that generates and transmits the mechanical energy that runs the printer. 2 ROS Assembly The Raster Output Scanner Assembly is the laser and the scanning hardware. The ROS is made up of three major components. Laser Diode Assembly (2a) (LD Assembly): Converts electrical signals into optical signals.
Chapter 2: PrinterTechnical Description Electrical Module 2-12
Chapter 2: PrinterTechnical Description Electrical Module 1 LVPS Assembly The Low Voltage Power Supply Assembly supplies AC power to the Heater Rod and 24VDC to the printer logic circuits. The LVPS Assembly includes the safety interlock switch and the Main Power Switch. When the Front Transport Assembly is open, the interlock opens the LVPS circuits, cutting all power except to the Fan circuit. The Main Power Switch controls AC wall power into the printer, and is used to turn the printer ON and OFF.
Chapter 2: PrinterTechnical Description Options The following section describe the options available for the DEClaser 3500 printer. Expansion Module Printers are supplied with 3 megabytes of random access memory (RAM). Complex text pages and graphics may require more memory. Additional memory also increases performance in high-resolution mode and provides additional font storage.
Chapter 2: PrinterTechnical Description Additional Paper Trays and Feeders Item Part Number Paper Trays and Feeders Description Not supported at this time. 250-Sheet Feeder with Universal Tray n/a Contains a 250-sheet feeder and 250-sheet Universal Tray. Besides the Universal Tray, the Feeder can house a 250-sheet Legal Tray or an Envelope Tray. 500-Sheet Feeder* with Letter Tray LN14X-TF Contains a 500-sheet feeder and a 500-sheet Letter (8.5 x 11 inch) Tray.
Chapter 3 : Using the Control Panel This chapter describes the menu structure of the control panel, the control panel key functions, and the functionality of the menu selections. Control Panel Keys Listed below is an overview of the control panel keys and their functions. Key Online During Printer and Network Operations Toggles the printer online and offline. In online mode, the printer receives data or commands from the host computer.
Chapter 3: Using the Control Panel Key Help During Printer and Network Operations During Fax Operations During Menu Operations This key is active only when the printer is in offline mode and outside of the menu operations. This key is active only when the printer is in offline mode and outside of the menu operations. No effect. During printer idle - Prints the menu map, and remains offline until Online is pressed. The printer beeps once and returns to the online mode.
Chapter 3: Using the Control Panel During Printer and Network Operations Key Menu Takes the printer offline and enables menu mode, thus activating these keys: Select, Esc, Item, Value. Also displays the highest level in the currently selected menu. Pages that are currently printing are completed. If the current job is not complete, data is received and processed until the buffer is full. New jobs are received until the buffer is full, but they are not processed.
Chapter 3: Using the Control Panel Key Value Value s During Printer and Network Operations During Fax Operations During Menu Operations From Level 1: No effect. From Level 2: Moves you backward through the options for the current item. t From Level 1: No effect. From Level 2: Moves you forward through the options for the current item. Restoring Factory Defaults To restore factory default settings, press the Online and Menu keys while turning the printer on (l).
Chapter 3: Using the Control Panel MENU KEY PAPER OUTPUT OPTIONS SYSTEM SETTINGS FONT SETUPPCL TIME-OUTS PAGE SETUPPCL RESETS REPORTS PARALLEL SERIAL** FAX** ETHERNET** APPLETALK** **Appears only if the option is installed 3-5
Chapter 3: Using the Control Panel Level 2 Menu Maps After pressing Select to enter a menu, use Item keys to move through the menu's options. Use the Value keys to move through the selectable items of the menu's options. Value and Item keys are repetitive, and the delay time between display updates becomes shorter the longer the key is held down. Use the Select key to change a setting.
Chapter 3: Using the Control Panel Level 2 Menu Maps (continued) OPTIONAL PAGE SETUPPCL PARALLEL SERIAL Orientation *Portrait Landscape Enable Interface *On Off Enable Interface *On Off Lines Per Page =60 Printer Type *PS/PCL Sensing STD PostScript PCL 5 BCP PostScript Hex Dump Mode TBCP PS Printer Type *PS/PCL Sensing STD PostScript PCL 5 BCP PostScript Hex Dump Mode TBCP PS Bidirectional *On Off Flow Control *Xon/Xoff Robust Xon/Xoff DTR Line Wrap On *Off Baud Rate 38400 19200 *9600 4800 2400
Chapter 3: Using the Control Panel Level 2 Menu Maps (continued) OPTIONAL FAX REPORTS Enable Interface *Send & Receive Send Only receive Only Disabled Font Report Retry Count =0 AppleTalk Report** Hardware Report Error Report Ethernet Report** Retry Interval = 5 minutes Fax Report** Resolution *Fine Standard **OPTIONAL Speaker Enable *On Off Header Enable *On Off Answer Ring =1 Answer Ring *Upper [Paper Size] Lower [Paper Size] Set Date DEC xx xxxx ... JAN xx xxxx (Ex.
Chapter 3: Using the Control Panel RESETS Reset Printer TIME-OUTS PostScript Wait = 40 Seconds Reset Ethernet** Reset Fax** PCL Wait = 30 Seconds Paper Select Wait = 30 Seconds Manual Feed Wait = 30 Seconds AppleTalk Wait** = 30 Seconds SYSTEM SETTINGS Language *English Deutsch Français Italiano Espanol Nederlands Power OnStart Page *On Off Print PS Errors *On Off Jam Recovery *On Off Port Scheme *Sequential Priority Sequential Lock Priority Lock Priority Port *Sequential Serial** AppleTalk** Ehtern
Chapter 3: Using the Control Panel Troubleshooting Control Panel Messages Overview This section describes the messages that may appear on the front panel outside of the menu structure. The messages have been broken down into the following categories: • Power On Self Test (POST) modes • Status Messages • Operational Warning modes • Operational Error modes • System Error modes • System Failure modes • Demo Mode, a special operating mode.
Chapter 3: Using the Control Panel POST Modes Overview The following messages appear on the Control Panel in English. POST is unaware of the language selection and therefore defaults to English. This section does not attempt to show all the possible messages from POST. Normal Mode Power on the printer without pressing any button."Self-test" is displayed on the first line of the display. Once POST has completed, control is passed to the operating system.
Chapter 3: Using the Control Panel Status Messages Overview This section describes the status message that may appear on the second line of the display during normal operation. For these messages, either ONLINE or OFFLINE appears on the first line of the display. Fax Connected This message appears when the printer has successfully connected with another Fax machine, either incoming or outgoing. Fax Dialing This message appears when the printer invokes a call to send a Fax job.
Chapter 3: Using the Control Panel Resetting This message appears when the button has been invoked. Following the "Resetting..." message, a "Flushing Job..." message indicates that the current job is being flushed. Sending Fax This message appears when the printer is sending a Fax. Waiting This message appears when the printer is waiting for additional data to complete a job from the current port. Warming Up This message appears when the printer is waiting for the fuser to warm up.
Chapter 3: Using the Control Panel Operational Warning Modes Overview Operational warning modes arise during normal operation. A service call is not necessary. The system continues operation until the specified number of pages are reached. At that time, the printer enters into an operational error mode. The warning appears on the second line of the display until the problem is resolved or the printer enters the operational error mode. Toner Low Description. A low toner condition is detected.
Chapter 3: Using the Control Panel Operational Error Modes Overview Operational error modes. arise during normal operation of the printer. A service call is not necessary. The system is unable to print any additional pages until the problem is resolved. Once the problem is resolved, normal operation continues. Change Cartridge Description The "TONER LOW" warning appeared for 100 pages without being resolved. Operation does not continue until the cartridge is replaced. Detection.
Chapter 3: Using the Control Panel Load Description The PageSize is set to 2 (PCL default is 2) and the requested paper does not reside in the printer. If the requested paper is not inserted prior to the Paper Select Wait time-out, the job prints as best it can from the default paper tray. Pressing the
Chapter 3: Using the Control Panel Manual Description The manual feed feature is selected over the multi-purpose feeder selection. If the requested paper is not inserted into the multi-purpose feed and the
Chapter 3: Using the Control Panel No Paper Trays Description Both the upper and lower paper trays are detected as being out of the unit. Normal operation does not continue either of the trays is replaced. NOTE: This message only appears if an auxiliary tray is installed on the unit. Detection. By the Operating System. Printer Response. 1) Save current job. 2) Sound beeper 5 times. 3) Hold present job until either the upper or lower paper tray is installed. 4) Normal operation. Service Action Required.
Chapter 3: Using the Control Panel Paper Jam>Tray Description A paper jam occured at the paper tray. Normal operation does not continue until the jammed paper is removed. Detection. By the Operating System. Printer Response. 1) Save current job. 2) Sound beeper 5 times. 3) Save the number of pages and the error code, 544, to the error log. 4) Hold present job until the paper path is cleared. 5) Reprint the jammed page. 6) Normal operation. Service Action Required.
Chapter 3: Using the Control Panel Upper Tray Empty Description The upper paper tray is detected as being empty. Normal operation does not continue until the upper tray is replenished with paper. NOTE: This message only appears if an auxiliary tray is installed on the unit. Detection. By the Operating System. Printer Response. 1) Save current job. 2) Sound beeper 5 times. 3) Hold present job until paper is replenished. 4) Normal operation. Service Action Required.
Chapter 3: Using the Control Panel System Error Modes Overview System error modes occur when an error is detected, but the printer attempts to continue. The system may be crippled, but operation is attempted. A service call is necessary to remedy this problem. The tables at the end of the chapter list the error codes. Cache RAM Description. A cache RAM failure is detected during POST. ERROR: 620, 621, or 622 CACHE RAM The cache controller is disabled and operation is attempted.
Chapter 3: Using the Control Panel Font Module Description. Writing to the Font Module is unsuccessful. ERROR: 615 FONT MODULE The file to be written to the font module is not written, and operation continues. Detection. Operating system unable to successfully write to the Font Module. Printer Response. 1) Sound beeper 1 time. 2) Save the number of pages and the error code to the error log. 3) Normal operation. Service Action Required: Replace the Font Module.
Chapter 3: Using the Control Panel Option Slot 1 Description. The interface to Option Slot 1 fails. ERROR: 632, 633 OPTION SLOT 1 The option in slot 0 is disabled and operation is attempted. Detection. By the Operating System. Printer Response. 1) Sound beeper 1 time. 2) Save the number of pages and the error code to the error log. 3) Disable option slot 1. 4) Normal operation.
Chapter 3: Using the Control Panel System Failure Mode Overview System failure modes occur when an error is detected and printing cannot continue. A service call is necessary to remedy this problem. The tables at the end of the chapter list the error codes. Controller Description. The controller is detected as having a hardware problem. 'XXX' denotes error codes 800, 801, 802, 805, 806, 807, 820, 830, 840, 850, 851, 852, 853, 854, 855, 856, 857, 860, 861, 862 FAILURE: XXX CONTROLLER Operation is halted.
Chapter 3: Using the Control Panel DRAM Module A Description. The DRAM Module in Slot A is detected as having a hardware problem. FAILURE: 810, 811, 812 DRAM MODULE A Operation is halted. If the user knows how to install DRAM, the user may be able to remedy this problem, otherwise, a service technician must be called to remedy the problem. Detection. By the Operating System. Printer Response. 1) Sound beeper 5 times. 2) Save the number of pages and the error code to the error log. 3) Turn off the fuser.
Chapter 3: Using the Control Panel Fuser System Description. A fault is detected with the fuser system. FAILURE: 940 FUSER SYSTEM Operation is halted. A service technician must be called to remedy the problem. Detection. By the Operating System. Printer Response. 1) Sound beeper 5 times. 2) Save the number of pages and the error code to the error log. 3) Turn off the fuser. Service Action Required. Replace the fuser. Main Motor Description. A fault is detected with the communication to the engine.
Chapter 3: Using the Control Panel Demo Mode A Demo Mode is available on this printer for aid in the sales market. The Demo Mode can print eight different demonstration pages for the product; one for each key on the keypad. Demo Mode is invoked by holding down both the and
Chapter 3: Using the Control Panel Output from Designated Buttons The following reports print when you press specific buttons: Press This Button...
Chapter 3: Using the Control Panel Error Codes The following tables display error codes and the type of fault they represent.
Chapter 3: Using the Control Panel Fauilures 800 801 802 805 806 807 810 811 812 815 816 817 820 830 840 850 851 852 853 854 855 856 857 860 861 862 900 901 910 920 930 940 3-30 Controller - Baseline DRAM on RAS 0, pattern read fault Controller - Baseline DRAM on RAS 0, addressing fault Controller - Baseline DRAM on RAS 0, coupled cells Controller - Baseline DRAM on RAS 3, pattern read fault Controller - Baseline DRAM on RAS 3, addressing fault Controller - Baseline DRAM on RAS 3, coupled cells DRAM Modu
Chapter 3: Using the Control Panel The following table references control panel messages to the FRU FIPs or list the item to replace. Control Panel Message CHANGE CARTRIDGE Error Log Information Printer Response Go to FIP NA Replace Toner Cartridge. 6.2.
Chapter 3: Using the Control Panel Control Panel Message ERROR: 632 633 OPTION SLOT 1 Error Log Information Printer Response Go to FIP Error XXX: Option Slot Failure, Option Slot 1 Disabled Replace or reseat option FAILURE: XXX CONTROLLER Failure XXX: Controller Board 1. Beep once. 2. Save the # of pages and Error XXX to the error log. 3. Disable Option Slot 1. 4. Resume normal operation. 1. Beep five times. 2. Save the # of pages and Error XXX to the error log. 3. Turn off the fuser. 1.
Chapter 3: Using the Control Panel Control Panel Message FAILURE: 920 Error Log Information Printer Response Go to FIP Failure 920: Engine Cooling Fan Stalled, System Shut Down 1. Beep five times. 2. Save the # of pages and Error XXX to the error log. 3. Turn off the fuser. 1. Beep five times. 2. Save the # of pages and Error XXX to the error log. 3. Turn off the fuser. 1. Beep five times. 2. Save the # of pages and Error XXX to the error log. 3. Turn off the fuser. 1. Beep five times. 2.
Chapter 3: Using the Control Panel Control Panel Message MANUAL paper size Error Log Information Printer Response Go to FIP NA NA MULTI TRAY EMPTY NA NEED CARTRIDGE NA NO PAPER TRAYS NA PAPER JAM> EXIT Error 540: Paper Jam at exit rollers 1. Save current job. 2. Beep five times. 3. Save the current job until the user inserts paper into the manual feed tray and presses SELECT. 4. If a timeout occurs, flush the job. 5. Resume normal operation. 1. Save current job. 2. Beep five times. 3.
Chapter 3: Using the Control Panel Control Panel Message PAPER JAM> FUSER Error Log Information Printer Response Go to FIP Error 542: Paper Jam at fuser 1. Save current job. 2. Beep five times. 3. Save the # of pages and the Error XXX to the Error Log. 4. Hold the job until the user clears the path. 5. Reprint the jammed page 6. Resume normal operation. 1. Save current job. 2. Beep five times. 3. Save the # of pages and the Error XXX to the Error Log. 4. Hold the job until the user clears the path. 5.
Chapter 3: Using the Control Panel Control Panel Message TRAY EMPTY Error Log Information Printer Response Go to FIP NA 1. Save current job. 2. Beep 5 times. 3. Hold job until user inserts paper. 4. Resume normal operation. 1. Save current job. 2. Beep 5 times. 3. Hold job until user inserts tray. 4. Resume normal operation. 1. Save current job. 2. Beep 5 times. 3. Hold job until user inserts paper. 4. Resume normal operation. 1. Save current job. 2. Beep 5 times. 3.
Chapter 4 : Procedures Troubleshooting and General Use this troubleshooting or fault isolation procedure as the starting point in diagnosing the DEClaser 3500 printer. Because the DEClaser 3500 servicing strategy is based on Return to Digital (RTD), this troubleshooting procedure represents the basic procedure to determine if the customer should return the printer for servicing. Determine the kind of problem that exists and diagnose the problem as soon as possible.
Chapter 4: Troubleshooting and General Procedures A.
Chapter 4: Troubleshooting and General Procedures B. Starting Fault Isolation Procedure 1. Determine the symptoms: • What are the hardware connections, software connections and software applications? • Did the printer operate at all previously? If so what change(s) occurred? • Does the printer work by itself? ∗ Print hardware and error reports (see the user manual). ∗ Print a start page.
Chapter 4: Troubleshooting and General Procedures C. Inoperable Printer or Control Panel Message Problems If The printer is inoperable or the control panel does not function. The printer control panel displays a message. Go To Section C1 Inoperable Printer C2 Control Panel Message Problems C1. Inoperable Printer 1. Isolate the printer (power off, remove cables, then power on). 2.
Chapter 4: Troubleshooting and General Procedures 4. Insert the cassette (the main motor will not move without the cassette in place). Does the main motor sound and move momentarily at power up? No Read Below. • • • • 5. Remove the toner cartridge and try again. • If the motor operates momentarily after the front cover/door is closed, then try another toner cartridge. • If the problem goes away, go to step 6. • If the problem persists, continue with this step. Remove the controller (ESS) and try again.
Chapter 4: Troubleshooting and General Procedures 7. If options are present, are they listed on the hardware report? No Read below. Yes Go to the next step. Perform the following analysis: • Reseat the options. • Go back to the beginning of step 7. If the problem persists, RTD.
Chapter 4: Troubleshooting and General Procedures C2. Control Panel Message Problems Review the control panel messages in this chapter and in Chapter 3. If you are replacing FRUs, see the Control Panel Message column and the references to FIPs. Try to reseat the following components: • RAM SIMMS • Font SIMMS • Option Modules • Controller (ESS) Perform the steps again. If the options still do not appear on the hardware report, and the customer is receiving phone support, RTD.
Chapter 4: Troubleshooting and General Procedures Review the following checklist before returning the printer to Digital: Interlock If there is no indication of power, check the plug and wall circuit. When closing the front cover, does the link assembly appear to work or has it popped out of the spring lock? Control Panel If messages are garbled or the control panal is blank, suspect the controller (ESS), because the controller feeds the messages to the control panel. The LVPS may also be at fault.
Chapter 4: Troubleshooting and General Procedures The following table references control panel messages to the FRU FIPs or list the item to replace. Control Panel Message CHANGE CARTRIDGE Error Log Information Printer Response Go to FIP NA Replace the toner cartridge. 6.2.
Chapter 4: Troubleshooting and General Procedures Control Panel Message ERROR: 632 633 OPTION SLOT 1 Error Log Information Printer Response Go to FIP Error XXX: Option Slot Failure, Option Slot 1 Disabled Replace or reseat option FAILURE: XXX CONTROLLER Failure XXX: Controller Board 1. Beep once. 2. Save the # of pages and Error XXX to the error log. 3. Disable Option Slot 1. 4. Resume normal operation. 1. Beep five times. 2. Save the # of pages and Error XXX to the error log. 3.
Chapter 4: Troubleshooting and General Procedures Control Panel Message FAILURE: 920 Error Log Information Printer Response Go to FIP Failure 920: Engine Cooling Fan Stalled, System Shut Down 1. Beep five times. 2. Save the # of pages and Error XXX to the error log. 3. Turn off the fuser. 1. Beep five times. 2. Save the # of pages and Error XXX to the error log. 3. Turn off the fuser. 1. Beep five times. 2. Save the # of pages and Error XXX to the error log. 3. Turn off the fuser. 1. Beep five times.
Chapter 4: Troubleshooting and General Procedures Control Panel Message MANUAL paper size Error Log Information Printer Response Go to FIP NA NA MULTI TRAY EMPTY NA NEED CARTRIDGE NA NO PAPER TRAYS NA PAPER JAM> EXIT Error 540: Paper Jam at exit rollers 1. Save current job. 2. Beep five times. 3. Save the current job until the user inserts paper into the manual feed tray and presses SELECT. 4. If a timeout occurs, flush the job. 5. Resume normal operation. 1. Save current job. 2.
Chapter 4: Troubleshooting and General Procedures Control Panel Message PAPER JAM> FUSER Error Log Information Printer Response Go to FIP Error 542: Paper Jam at fuser 1. Save current job. 2. Beep five times. 3. Save the # of pages and the Error XXX to the Error Log. 4. Hold the job until the user clears the path. 5. Reprint the jammed page 6. Resume normal operation. 1. Save current job. 2. Beep five times. 3. Save the # of pages and the Error XXX to the Error Log. 4.
Chapter 4: Troubleshooting and General Procedures Control Panel Message TRAY EMPTY Error Log Information Printer Response Go to FIP NA 1. Save current job. 2. Beep 5 times. 3. Hold job until user inserts paper. 4. Resume normal operation. 1. Save current job. 2. Beep 5 times. 3. Hold job until user inserts tray. 4. Resume normal operation. 1. Save current job. 2. Beep 5 times. 3. Hold job until user inserts paper. 4. Resume normal operation. 1. Save current job. 2. Beep 5 times. 3.
Chapter 4: Troubleshooting and General Procedures D. Jam FIPs No specific adjustments are required to maintain a jam-free process, other than common sense procedures, such as using specified media, cleaning and investigating the paper path, rollers and tray side guides. Also beware of incorrect page size setting due to mismatched ROM settings (control panel or driver selection) or size sensor. If the printer cannot be corrected, it should be returned for further repair investigation or refurbishment.
Chapter 4: Troubleshooting and General Procedures Troubleshooting methods First, determine if it is a jam or a misfeed problem. A jam problem should be easier to remedy. If the problem is a Jam If the problem is a Misfeed • Inspect hardware for obstructions. • Inspect rollers, note if rollers are indeed worn or dirty and could cause problem. • Verify that type of paper used and environmental conditions are normal. • High relative friction between paper will slow the feeding.
Chapter 4: Troubleshooting and General Procedures The following table lists components that may affect the jamming problems. Please review this list before returning the printer to Digital: General Try the front or another other tray and another cassette first.
Chapter 4: Troubleshooting and General Procedures E. Image Quality FIPs If you experience an image quality problem, first try another toner cartridge (EP cartridge).The majority of process quality is built into this unit. There are no specific adjustments that can be made to correct problems, other than common sense procedures, such as using specified media and cleaning and investigating the paper path, rollers and tray side guides.
Chapter 4: Troubleshooting and General Procedures The following table lists components that may affect image quality. Please review this list before returning the printer to Digital: HVPS or image Try another toner cartridge. If the front door has been opened or if a new toner cartridge is used, run several prints to see if the image defect disappears. Printing accuracy Fan ROS Fuser Unplug the printer and try cleaning the earth plate contacts.
Chapter 4: Troubleshooting and General Procedures Toner (EPCartridge) • • • • • • 4-20 Inspect the operation of the shutter; does it open as you close the front cover? Try another toner (EP) cartridge. The problem may be a defective LD/CRU switch or toner (EP) cartridge.Try to power up without a toner (EP) Cartridge; then again with a new one Control panel message = Need Cartridge or Toner Low The tab is broken on the toner (EP) cartridge or the cartridge was forced into the wrong position.
Chapter 4: Troubleshooting and General Procedures F General Printer Operations Below is important information to know concerning: • Normal power-up sequence • Cleaning process • Recovery sequence • Engine self test • Reporting process, such as the start page and error and hardware reports The printer normal power-up sequence (about 50 seconds) • • • • The fan operates continuously upon power up. The motor runs for about 3 to 13 seconds, moving the drive gears.
Chapter 4: Troubleshooting and General Procedures The print engine recovery sequence The recovery routine allows the printer to return to normal operation after a print cycle interruption. The routine switches ON the main motor and signals the HVPS to switch ON CR (DC) and TR (AC) voltages for the charge and transfer rolls respectively.
Chapter 4: Troubleshooting and General Procedures Paper transport timing errors During a print cycle, paper should move through the printer at a specific speed. A paper jam occurs if the paper moves too slow or too fast. The following tables show E2, E3, and E4 paper jams and the time windows required to create those jams. There are only two sensors: the registration sensor and the exit sensor, for determining the jam status. The off or unused state is with the actuators blocking the LED sensor circuit.
Chapter 4: Troubleshooting and General Procedures E4 paper jam timing (Control Panel message=Paper Jam>Exit) Paper transport time needed to create an E4 jam: Paper Size Transport Time (in Seconds) Smaller than LTR (SEF) 7.60 Smaller than A4 7.87 Legal 13” and 14” 8.79 Maintenance Perform the following maintenance when you repair the printer. • Remove right cover: Clean the fan and the area around the exhaust. • Remove the transportation chute assembly: Use a brush to clean the static eliminator.
Chapter 5 : Wiring Diagrams Use the following table to identify P/J connectors by their coordinate points. The points correlate to the grid in the two P/J Locator illustrations on the following pages. P/J Coordinate location Location of P/J and its purpose 2 I3 11 12 G6 E6 13 14 15 E6 E5 F5 LVPS. Signal from the Thermistor. Labeled as P12 on the LVPS board. MCU PWB. Low voltages from the LVPS. MCU PWB. Signals to/from the LD Drive and the Scanner Motor (ROS Assembly). MCU PWB.
Chapter 5: Wiring Diagrams P/J Coordinate location P/J location and purpose 113 H11 114 F12 ROS ASSEMBLY. 5 VDC signals to the SOS. Connects to P/J 19 on the MCU PWB. ROS ASSEMBLY. Scanner Motor 5VDC voltages and signals. Connects to P/J 12 on the MCU PWB. 115 E27 115 E28 116 E28 118 H3 119 G3 120 F20 121 G20 123 G10 201 G28 FEEDER PWB. 24VDC signal to the Feed Solenoid. 201 G29 OPTIONAL FEEDER PWB. 24VDC signal to the Optional Feeder Solenoid. 202 G28 FEEDER PWB.
Chapter 5: Wiring Diagrams 5-3
Chapter 5: Wiring Diagrams 5-4
Chapter 5: Wiring Diagrams Component Connection and wiring diagrams 5-5
Chapter 5: Wiring Diagrams The Component Connection and Wiring diagrams use the following circuit notations to describe components and signal paths within the printer. A MAJOR COMPONENT MCU PWB PLX.Y The top line is the name of the component. The second line is where you will find this component in the Section 3 Parts List. A SUBCOMPONENT OF A MAJOR COMPONENT MAIN MOTOR The top line is the name of the subcomponent. THE MODEL TYPE 220V Model Shows that specifications differ between printer models.
Chapter 5: Wiring Diagrams A Screw Securing A Component X A Cable Clamp The Signal Name Of A Wire 24VDC The Signal Value Of A Wire L=Low. H=High HEATER ROD ON(L) 4.2VDC In this case, when the HEATER ROD signal is ON, the normal voltage of 4.2VDC drops to 0VDC. SG Signal Ground FG Frame Ground RTN RETURN There is continuity between SG and RTN. Continuity between FG and SG depends on circuit specifications. 5VDC The voltage measured using a multimeter with the −lead grounded at SG.
Chapter 5: Wiring Diagrams Diagram blocks The Master Connection and Wiring Diagram is divided into ten individual blocks to better illustrate the electrical relationship between components and assemblies within the printer.
Chapter 5: Wiring Diagrams MCU PWB, Pick-Up Solenoid, Fan, and the Toner Sensor The connections between the MCU PWB and the Pick-Up Solenoid The connections between the MCU PWB and the Pick-Up Fan The connections between the MCU PWB and the Pick-Up Toner Sensor MCU PWB, , Console Assembly, ESS PWB Wiring Diagram, and Interconnect PWB The connections between the MCU PWB and the Interconnect PWB The connections between the ESS PWB and the Interconnect PWB The connections between the Console Assembly and the
Chapter 5: Wiring Diagrams LVPS Assembly and MCU PWB wiring diagram The connections between the Low Voltage Power Supply Assembly and the MCU PWB.
Chapter 5: Wiring Diagrams LVPS Assembly and MCU PWB Signal Line Name 5VDC-LC VS TEMP Signal Line Description Source power for the Laser Diode Voltage drop signal. 5VDC output voltage when the printer is switched OFF Thermistor data from the Temperature Sensor The table below shows how source power recovers from or reacts to a short circuit or one of the following outputs: Short-Circuit Voltage Output 5VDC-LD 5VDC TEMP.
Chapter 5: Wiring Diagrams LVPS Assembly and the Fuser Assembly wiring diagram The connections between the Low Voltage Power Supply Assembly and the Fuser Assembly 5-12
Chapter 5: Wiring Diagrams LVPS Assembly and the Fuser Assembly Signal Line Name TEMP AC N AC L Signal Line Description Thermistor data from the Temperature Sensor Neutral side of AC input from the AC power source Line side of AC input from the AC power source NOTE: Fuse (PL 4.9) opens at 141°C. Thermostat (PL 4.8) opens at the point-of-contact temperature of 185°C. The rated power of the Heater Rod is 280W ±14W (100V Model) and 350W ±17.5W (220V Model).
Chapter 5: Wiring Diagrams MCU PWB and the ROS Assembly wiring diagram The connections between the MCU Assembly and the ROS Assembly 5-14
Chapter 5: Wiring Diagrams MCU PWB and the ROS Assembly Signal Line Name DATA MO VL2, VL1 5VDCLD SPI2, SPI1 SOS Signal Line Description Command signal from the MCU PWB to the LD Assembly. (LD ON(L) 3.7VDC) Monitor signal that controls LD output LD output control Power source for the LD Assembly Rotation control for the Scanner Motor Start of Scan reference signal sent to the Scanner Motor. The signal is sent when the laser beam strikes the SOS Sensor.
Chapter 5: Wiring Diagrams MCU PWB, Feeder PWB, Feeder PWB AUX, Feed Solenoid, and the Turn Solenoid wiring diagram The connections between the MCU PWB and the Feeder PWB The connections between the Feeder PWB and the Feeder PWB AUX The connections between the Feeder PWB and the Feeder Solenoid The connections between the Feeder PWB and the Turn Solenoid The connections between the Feeder PWB AUX and the Feed Solenoid The connections between the Feeder PWB AUX and the Turn Solenoid 5-16
Chapter 5: Wiring Diagrams MCU PWB, Feeder PWB, Feeder PWB AUX, Feed Solenoid, and the Turn Solenoid NOTE: Lines with signal names beginning with [1] are connected to Tray 1. Lines with signal names beginning with [2] are connected to Tray 2.
Chapter 5: Wiring Diagrams MCU PWB and the Drive Assembly wiring diagram The connections between the MCU PWB and the Drive Assembly 5-18
Chapter 5: Wiring Diagrams MCU PWB and the Drive Assembly The MAIN MOTOR is a stepper motor that uses double_phase excitation. The following table shows the excitation sequence of the MAIN MOTOR. X= Excitation Phase A B /A /B 1 X X 2 X X 3 X X 4 X X Note: The stepping angle is 7.5 ±0.75°. The Frequency at Rated Speed of the 5 PPM model is 323 pulses per second. The Frequency at Rated Speed of the 10 PPM model is 646 pulses per second.
Chapter 5: Wiring Diagrams MCU PWB, HVPS, Earth Plate Assembly, Transportation Chute Assembly, Inlet Chute Assembly, MCU PWB, and the CRU Sensor PWB wiring diagram The connections between the MCU PWB and the High Voltage Power Supply The connections between the HVPS and the Earth Plate Assembly The connections between the HVPS and the Transportation Chute Assembly The connections between the HVPS and the Inlet Chute Assembly The connections between the Transportation Chute Assembly and the BTR Assembly The
Chapter 5: Wiring Diagrams MCU PWB, HVPS, Earth Plate Assembly, Transportation Chute Assembly, Inlet Chute Assembly, MCU PWB, and the CRU Sensor PWB The following table provides information on the signal names used in this section Signal Name DB ON(L) 24VDC TR(+) ON(L) 24VDC TR ON(L) 24VDC CR(DC) ON(L) 24VDC CR(AC) ON(L) 24VDC 5VDCLD EP CHECK ON(L) 5VDC CR DB TR RTN Description of Signal Name DB output signal for both AC and DC components TR output signal at the + side TR output signal at both sides CR ou
Chapter 5: Wiring Diagrams MCU PWB, Exit Sensor, Registration Sensor, and the MBF Sensor Wiring Diagram The connections between the MCU PWB and the Exit Sensor The connections between the MCU PWB and the Registration Sensor The connections between the MCU PWB and the MBF Sensor 5-22
Chapter 5: Wiring Diagrams MCU PWB, Exit Sensor, Registration Sensor, and the MBF Sensor The following table provides information on the signal names used in this section. Signal Name Exit Sensor ON(L) 5VDC Description Signal for monitoring paper at the Exit Sensor. (L) = no paper at the sensor. (H) = paper at the sensor. Registration sensor (ON(L) 5VDC MBF Sensor ON(L) 5VDC Signal for monitoring paper at the inlet chute. (L) = no paper at the sesor. (H) = paper at the sensor.
Chapter 5: Wiring Diagrams MCU PWB, Pick-Up Solenoid, Fan, and the Toner Sensor Wiring Diagram The connections between the MCU PWB and the Pick-Up Solenoid The connections between the MCU PWB and the Fan The connections between the MCU PWB and the Toner Sensor 5-24
Chapter 5: Wiring Diagrams MCU PWB, Pick-Up Solenoid, Fan, and the Toner Sensor Wiring Diagram The following table provides information on the signal names used in this section Signal Name Fan Alarm NC Toner Sensor ON(H) 5VDC Description NA No connection Signal for monitoring toner level in the EP Cartridge (L)=toner available (H)=cartridge empty Note: The resistance of the Pick-Up Solenoid is 120 ohms ñ10% at 20ºC.
Chapter 5: Wiring Diagrams MCU PWB, , Console Assembly, ESS PWB Wiring Diagram, and Interconnect PWB The connections between the MCU PWB and the Interconnect PWB (P/J 31). The connections between the ESS PWB and the Interconnect PWB (P/J 53). The connections between the Console Assembly and the Interconnect PWB (P/J 50). The connections between the LVPS Assembly and the Interconnect PWB (P/J 51). Note: P/J 54 is not used.
Chapter 5: Wiring Diagrams 5-27
Chapter 6 : FRU Replacement and Fault Isolation Procedures The printer troubleshooting path This chapter is for on-site or depot repair, where tools and replacement FRUs are available. When directed to the Level 1 or Level 2 procedures, read the notes before beginning the procedure. The initial analysis of each FIP lists the possible FRU failures What Fault Codes Mean Fault codes, such as “Fault Code U2,” are messages that indicate a printer problem.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.1 Problem in MCU Nonvolatile RAM: Fault code U6 There is a problem in the nonvolatile ROM. Notes: 1. Without the diagnostic tool, this FIP is not usable. 2. There is no corresponding control panel message for this item. 3. If the printer cannot be diagnosed further, replace the MCU. 4. If the print engine powers up with a cleaning routine, but the control panel does not display the normal power-up sequence, try swapping the controller. 1.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.2 ROS Assembly Problem: Fault Code U2 There is a problem in the ROS Assembly. Notes: 1. Without the diagnostic tool, skip step 2 and continue. 2. There is no corresponding control panel message for this item. 3. This FIP can also be used to fix a wavy image. 4. Try the engine self test. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.2 ROS Assembly Problem: Fault Code U2 Continued 5. ROS LASER DIODE ASSEMBLY ANALYSIS Disconnect P/J 111 on HVPS. Perform this check within 30 seconds after switching power on. After 30 seconds, the LVPS shuts down, due to a no-load condition. Is there +5VDC between P/J15–8 and P/J11–2 on the MCU PWB? Yes No Go to Section 6.3.11 Laser Diode Switch Failure. Go to Section 6.3.1 LVPS Assembly Failure (+5VDC).
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.3 Fuser Assembly Problem: fault code U4 There is a problem with the Fuser Assembly. Notes: 1. Without the diagnostic tool, skip steps 2 and 4 and continue. 2. Corresponding Control Panel Messages may be: • Failure: 940 Fuser System • If the message is "Failure: 910 Engine Ctrl PCB," suspect the fuser, not the MCU.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.3 Fuser Assembly Problem: Fault code U4 continued 5. HEATER ROD ANALYSIS Disconnect P/J 111 on the HVPS. Check the following voltages before fault code U4 appears during the Power–On Sequence: Is there line voltage (90 VAC to 132 VAC or 200 VAC to 240 VAC) between P/J 101–2 and P/J 101–6 in the Fuser Assembly? Yes Go to Section 6.3.6 Temperature Sensor Assembly Failure. No Replace the LVPS Assembly. 6.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.4 Interlock Switch Not Actuated: Fault code E5 (Close Front Cover) The Interlock Switch is not actuated. Notes: 1. Without the diagnostic tool, perform step 2 and then go to Section 6.3.2 LVPS Assembly Failure 24V 2. The corresponding control panel message may be "Close Cover." 3. This FIP may also be used to fix a blown fuse. 4. Try closing the interlock with a screwdriver. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.5 Paper Jam in Exit Area of Paper Path: Fault code E4 There is a paper jam in the exit area of the paper path. Notes: 1. Without the diagnostic tool, skip the portions of the steps that include Diagnostic tool DG tests. Continue with the rest of the instructions in each step. 2. The control panel message may be “Paper Jam>Exit” if the actuator opens for paper passage then sticks open or is open during cleaning or recovery. 3.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.5 Paper Jam in Exit Area of Paper Path: Fault code E4 continued 4. EXIT ROLL ASSEMBLY ANALYSIS Use Diagnostic Tool test DG90 to check the Exit Roll Assembly. Do the Exit Roll and Pinch Roll rotate together? Yes No Go to Step 5. Replace the Fuser Assembly. 5. Is the printer equipped with MBF? Yes No Go to Step 6. Go to Step 7. 6.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.5 Paper Jam in Exit Area of Paper Path: Fault code E4 continued 9. Is something causing the Exit Actuator to bind or stick? Yes No Remove whatever is interfering with the actuator. Go to Step 10. 10. EXIT ACTUATOR ANALYSIS Does the Exit Actuator clear the Exit Sensor window when a sheet of paper strikes the actuator? Does the Exit Actuator block the Exit Sensor window when no paper strikes the actuator? Yes No Go to Step 11.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.6 Paper Jam between Reg. Sensor and Exit Sensor: Fault code E3 There is a paper jam between the Registration Sensor and the Exit Sensor. Notes: 1. Without the diagnostic tool, skip the Diagnostic Tool (DG) portions of each step but continue with the rest of the instructions. 2. The control panel message may be Paper Jam>Fuser if the registration sensor is open or the actuator is engaged (outside of sensor) at power up, recovery, or cleaning. 3.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.6 Paper Jam between Reg. Sensor and Exit Sensor: Fault code E3 continued 4. LINK ASSEMBLY ANALYSIS Does the LINK ASSEMBLY open the Drum Shutter when you close the Front Transport Assembly? Yes No Go to Step 5. Replace the Link Assembly. 5. DRUM ANALYSIS Use Diagnostic Tool test DG90 to check the toner (EP) Cartridge. Does the Drum rotate? Yes No Go to Step 6. Replace the toner (EP) Cartridge. 6.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.7 Paper Jam between Feeder and Reg. Sensor: Fault code E2 There is a paper jam between the feeder and the registration sensor NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool (DG) portions of each step, but continue with the rest of the instructions in each step. 2. The control panel message may be Paper Jam>Tray if the exit sensor is blocked, doesn't actuate, is disconnected, or if paper doesn't reach it. 3.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.7 Paper Jam between Feeder and Reg. Sensor: Fault code E2 continued 4. DRIVE ASSEMBLY ANALYSIS Use Diagnostic Tool test DG90 to check the Drive Assembly. Do the transmission gears rotate normally? Yes No Go to Step 5. Replace the Drive Assembly. 5. TAKE–AWAY ROLL ASSEMBLY ANALYSIS Use Diagnostic Tool test DG90 to check the Take–Away Roll. Remove the Fuser Assembly and toner (EP) Cartridge to observe the Take–Away Roll.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.7 Paper Jam between Feeder and Reg. Sensor: Fault code E2 continued 9. PICK–UP SOLENOID ANALYSIS Use Diagnostic Tool test DG80 to check the Pick-up Solenoid. Open the Front Cover to observe the Pick–Up Solenoid. Does the Pick–Up Solenoid actuate? Yes No Go to Step 10 Go to Section 6.3.14 Pick–Up Solenoid Failure. 10. PICK–UP ROLL ASSEMBLY SOLENOID ANALYSIS Fill the Front Tray Assembly with paper.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.7 Paper Jam between Feeder and Reg. Sensor: Fault code E2 continued 13. ROM DATA ANALYSIS (Fault code E2 appears only when Legal 13" and 14" paper is used). Make sure the paper guide is properly adjusted. Does the parameter for DG00 SIZE SENSOR represent the paper size used in the Paper Cassette? Yes No Go to Step 15. Go to Step 14. 14. ROM DATA ANALYSIS (Fault code E2 appears only when Legal 13" and 14" paper is used).
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.7 Paper Jam between Feeder and Reg. Sensor: Fault code E2 continued 18. FEED SOLENOID ANALYSIS Use Diagnostic Tool test DG81, [DG86 for Tray 2], to check the Feed Solenoid. Does the Feed Solenoid actuate? Yes No Go to Step 19. Go to Section 6.3.15 Feed Solenoid Failure. 19. FEED ROLL ASSEMBLY ANALYSIS Use Diagnostic Tool tests DG81 [DG86 for Tray 2] and DG90 at the same time to check the Feed Roll Assembly.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.7 Paper Jam between Feeder and Reg. Sensor: Fault code E2 continued 22. Is something causing the Registration Actuator to bind or stick? Yes No Remove whatever is interfering with the actuator. Go to Step 24. 23.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.8 Toner (EP) Cartridge Is Not in Place: Fault code J3 The Toner (EP) Cartridge is not in place. NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool (DG) portion of step 2 go to Section 6.3.12 CRU Switch Failure before replacing the MCU. 2. The control panel message may be: Need Cartridge 3. This FIP may also be used to fix a bad CRU Switch or toner (EP) Cartridge. 4.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.9 Printer Received a Set Pause Command: Fault code P1 The printer received a Set Pause command while the printer was on–line. NOTES: 1. Without the diagnostic tool, this FIP is not usable. 2. There is no corresponding control panel message for this item. 3. If the printer cannot be diagnosed further, replace the MCU. 4.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.10 Paper Cassette Is Not in Place: Fault code C3 The paper cassette is not in place. NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool (DG) portion of step 3. Go to Section 6.3.13 Paper Size Switch Failure before replacing the MCU. 2. The control panel message may be: Tray Out. 3. This FIP may also be used to fix a bad Switch or spring. 4. Try another tray, inspect mechanics. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.11 Paper Tray Is Out of Paper: Fault code C5 The paper tray is out of paper. NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool DG portion of steps 7, 8, and 9 and go to the sensor failures of Section 6.3.9 and 4.3.10 before replacing actuator and then MCU. 2. The control panel message may be: Tray Empty, Multi Tray Empty 3. If Paper is not loaded correctly, suspect a bad sensor or actuator. 4. Try another tray.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.11 Paper Tray Is Out of Paper: Fault code C5 continued 5. MBF ACTUATOR ANALYSIS Use your fingers to move the MBF Actuator. Does the MBF Actuator function correctly, without binding or sticking? Yes No Go to Step 6. Replace the MBF Sensor Actuator. 6.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.12 Toner (EP) Cartridge is Low on Toner: Fault code J5 The Toner (EP) Cartridge is low on toner. NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool test (DG) portion of steps 1 and 3 and go to the toner sensor assembly failure procedure in Section 4.3.18, before replacing the MCU. 2. The control panel message may be: Toner Low. 3. This FIP may also fix a bad sensor or toner cartridge. 4.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.13 Incorrect Paper Size: Fault code CX The size of paper loaded in the MBF does not agree with the size data stored in ROM. NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool test (DG) portion of steps 3 and 5 and go to Section 3.8 Registration sensor assembly failure before replacing the MCU. 2. The control panel message may be "LOAD ,Paper Size" 3. This FIP may also fix a bad sensor or cassette 4.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.13 Incorrect Paper Size: Fault code CX Continued 3. REGISTRATION ACTUATOR ANALYSIS Does the Registration Actuator expose the Registration Sensor window when a sheet of paper strikes the actuator? Does the Registration Actuator block the Registration Sensor window when there is no paper striking the actuator? Yes No Go to Step 4. Replace the Inlet Chute Assembly. 4.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.14 “Need Cartridge” Message Is Not Displayed: Fault code J5 NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool test portion of steps 2 and 4 and go to Section 6.3.18 Toner sensor assembly failure, before replacing the MCU. 2. There is no corresponding control panel message for this; although it should be "Need Cartridge." 3. This FIP may also fix a bad toner sensor or toner cartridge sensor. 4. Try another toner cartridge.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.14 “Need Cartridge” Message Is Not Displayed: Fault code J5 Continued 4. Toner (EP) CARTRIDGE ANALYSIS 1. Disconnect P/J 15. 2. Use Diagnostic Tool Test DG02 to check the Toner (EP) Cartridge. 3. Open the Front Transport Assembly and actuate the interlock switch. 4. Remove and reinstall the Toner (EP) Cartridge. Does the CRU Switch function correctly and increment the DG02 number each time you actuate it? Yes No Replace the MCU PWB.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.15 Inoperative Printer NOTES: 1. This FIP does not use the diagnostic tool. 2. There may or may not be a control panel message for this case 3. Many things could cause this problem. 4. DO NOT use the LCD functionality questions in this FIP. The LCD is controlled by the ESS (controller) not the MCU as stated here. Understand symptoms and read this section and determine simple tasks first. Try the engine self test.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.15 Inoperative printer Continued 3. Does the fan rotate when Main Power is switched ON? Yes No Go to Go to step 4. Replace the MCU PWB 4. Unplug P/J 31 on the MCU PWB. Unplug P/J 51 on the Controller (ESS) PWB. Switch ON Main Power. Do the LCD and Fan function normally? Yes No Replace the ESS Assembly. Go to Step 5. 5. DRIVE ASSEMBLY ANALYSIS Disconnect P/J 14 from the MCU PWB. Switch ON Main Power.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.15 Inoperative printer continued 8. TONER SENSOR ANALYSIS Disconnect P/J 21 from the MCU PWB. Switch ON Main Power. Do the LCD and Fan function normally? Yes No Replace the Toner Sensor Assembly Go to Step 9. 9. FEEDER PWB ANALYSIS Disconnect P/J 13 from the MCU PWB. Switch ON Main Power. Do the LCD and Fan function normally? Yes No Go to Step 10. Go to Step 15. 10. OPTIONAL FEEDER ANALYSIS Reconnect P/J 13 on the MCU PWB.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.15 Inoperative printer continued 13. FEED SOLENOID ON STANDARD FEEDER ASSEMBLY ANALYSIS Unplug P/J 201 on the Standard Feeder PWB. Is there continuity (0 ohms) between J201–1 and J201–2? Yes No Go to Step 14. Replace the Turn Solenoid on the Feeder Assembly. 14. TURN SOLENOID ON STANDARD FEEDER ASSEMBLY ANALYSIS Unplug P/J 202 on the Standard Feeder PWB.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.16 Malfunctioning LCD NOTES: 1. Without the diagnostic tool, skip step 2. 2. There is no corresponding control panel message. 3. This FIP may also fix ESS (controller) problems. DO NOT USE THIS FIP, except the initial analysis step 1. Check the ESS (controller) and the interconnect PWB).
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.16 Malfunctioning LCD Continued 4. Short pins on P/J 32 through the hole in the chassis 1/2 inch below controller. Does the self test page operate? Yes No Go to Go to step 5. Replace the MCU PWB. 5. Does the printer print a start page at power-up (if enabled)? Yes Replace the Console Assembly. 6-34 No Replace the controller (ESS).
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.17 Inoperative key pad NOTES: 1. Without the diagnostic tool, skip step 2 2. There is no corresponding control panel message for this 3. ESS (controller) 4.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.17 Inoperative key pad Continued 3. Short P/J 52 through the chassis hole (1 inch below the controller). Does the self test page operate? Yes No Go to step 5 Replace the MCU PWB. 4. Does the printer print a start-up page at power fault code Up? Yes No Replace the console assembly. Replace the controller (ESS).
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.18 Erratic operation NOTES: DO NOT USE THIS FIP if the Diagnostic tool is not available 1. INITIAL ANALYSIS Inspect the MCU PWB. Is it compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Inspect the printer paper path. Is it clear of foreign matter, such as staples, paper clips, and paper scraps? Yes No Go to Step 2. Replace the problem components. 2.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.19 Inoperative Drive Assembly NOTES: DO NOT USE THIS FIP if the Diagnostic tool is not available. Go to Section 6.3.17 Drive Assembly failure. 1. INITIAL ANALYSIS Inspect the following components. Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? • MCU PWB • Drive Assembly • LVPS Assembly Inspect the printer paper path.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.2.20 Inoperative Fan NOTES: 1. This FIP does not use the diagnostic tool. 2. There is no corresponding control panel message for this item. 3. This FIP may also fix erratic behavior due to overheating. 4. This is a 24V fan. 1. INITIAL ANALYSIS Inspect the following components. Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? • MCU PWB • Fan • LVPS Assembly Inspect the printer paper path.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.1 LVPS Assembly failure (+5VDC) NOTES: 1. This FIP does not use the diagnostic tool. 2. There is no corresponding control panel message for this item. 3. Not much will operate without the 5V supply. 4. Check to see if the controller 5V power LED is on. If it is off, check the P/J 51 pins on interconnect PWB for 5V. If 5V exists on P/J 51, reseat the controller and try again. If there is no change, replace the ESS (controller). 1.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.2 LVPS Assembly failure (+24VDC) NOTES: 1. This FIP does not use the diagnostic tool. 2. There is no corresponding control panel message for this item.. If 24V is bad, then 12V is bad, which is used in the control panel (console). 3. Not much will operate without the 24V supply, for example, the fan or motor. 4. Check P/J 51 pins on interconnect PWB for 12V. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.3 Scanner Assembly failure NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool (DG) portion of step 3 (Printing Test Mode). You must replace the ROS if the Scanner motor is not available. 2. The control panel message may be: Failure: 930 Optical System. 3. This FIP may also fix the LVPS. 4. This condition occurs if P/J 114 of the Scanner Motor Power and signal are disconnected. Go to Section 6.3.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.3 Scanner Assembly failure Continued 4. SCANNER MOTOR ACTUATOR SIGNAL ANALYSIS Disconnect P/J111 from the HVPS. Perform these checks within 30 seconds after switching power ON. After 30 seconds, the LVPS shuts down due to the no–load condition. Switch ON Main Power. Is there +4VDC between J12–11 and J12–10 on the MCU PWB when the power is switched ON? Yes No Replace the MCU PWB. Go to Step 5. 5.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.4 ROS Assembly failure NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool (DG) portion of step 8 and go to Section 6.3.22 Noise. 2. The control panel message may be: "Failure: 930 Optical System" 3. This FIP may also fix the LVPS. 4. This condition occurs if the following P/Js and signals are disconnected: • P/J 112 of the LD PWB • P/J 113 of the SOS PWB • P/J 114 of the Scanner Motor Power 1.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.4 ROS Assembly failure continued 3. SCANNER MOTOR ACTUATOR SIGNAL ANALYSIS Disconnect P/J111 from the HVPS. Perform these checks within 30 seconds after switching power ON. After 30 seconds, the LVPS shuts down due to the no–load condition. Switch ON Main Power. Determine the print resolution of the printer, and take the corresponding voltage readings at P/J12 on the MCU PWB.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.4 ROS Assembly failure continued 6. ROS HARNESS ASSEMBLY ANALYSIS Disconnect J12 on the MCU PWB and J112 and J114 on the ROS. Ω) between all wires on J12 and J112 and J114? Is there continuity (0Ω Yes No Go to Step 7. Replace the ROS Harness Assembly. 7. SOS HARNESS ASSEMBLY ANALYSIS Disconnect J19 on the MCU PWB and J113 on the ROS. Ω) between all wires on J19 and J113? Is there continuity (0Ω Yes No Replace the ROS Assembly.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.5 Heater Rod Failure NOTES: 1. The diagnostic tool is not used in this FIP. 2. There is no corresponding control panel message. Everything appears normal, but no printing occurs. 3. This FIP may also fix fuser problems. 4. Do not use this FIP unless you plan on disassembling the fuser. FRUs are not supported. Look for the fuser lamp to light, reseat fuser, and replace fuser. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.5 Heater Rod Failure Continued 4. HEAT ROD ACTUATOR SIGNAL ANALYSIS Disconnect P/J 111 from the HVPS. Perform these checks within 30 seconds after switching power ON. After 30 seconds, the LVPS shuts down due to the no–load condition. Perform these checks when the Fuser Assembly has cooled to room temperature. Is there +.2VDC between J11–1 and J11–2 on the MCU PWB when you actuate the interlock switch and the Heater Rod is glowing? Is there +3.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.5 Heater Rod Failure Continued 9. TEMPERATURE SENSOR ASSEMBLY ANALYSIS Disconnect the AC power plug from the back of the printer. Ω) between J101–2 and J101–6 (100V Model) on the Fuser Assembly? Is there continuity (0Ω Ω) between J101–3 and J101–6 (220V Model) on the Fuser Assembly? Is there continuity (0Ω Yes No Go to Step 10. Replace the Temperature Sensor Assembly. 10.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.6 Temperature Sensor failure NOTES: 1. The diagnostic tool is not used in this FIP 2. If the control panel message is "Failure: 910 Engine Ctrl PCB," suspect the fuser not MCU. If the control panel message is "Failure: 910 Engine Ctrl PCB" suspect a missing or unseated fuser or bad temperature sensor on the fuser - not the NVRAM! 3. This FIP may also fix the fuser 4. Don't get involved in this FIP unless you plan on disassembling the fuser.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.7 Exit Sensor failure NOTES: 1. The diagnostic tool is not used in this FIP. 2. If the actuator is the problem, the control panel message may be: Paper Jam>Exit 3. If the exit sensor is disconnected or the paper doesn’t reach the sensor, the control panel message may be: Paper Jam>Tray. 4. Order the sensor separately, because it is not part of another FRU; the actuator is part of fuser. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.7 Exit Sensor failure continued 4. EXIT SENSOR ACTUATOR SIGNAL ANALYSIS Disconnect P/J 111 from the HVPS. Perform this test within 30 seconds after switching power on. After 30 seconds, the LVPS shuts down with a no-load condition. Block the Sensor window with a piece of paper. Is there +5VDC between P/J 16–3 and P/J 16–2 on the MCU PWB? Remove the piece of paper from the Sensor window.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.8 Registration Sensor failure NOTES: 1. The diagnostic tool is not used in this FIP 2. The control panel message may be: "Paper Jam>Fuser" if the registration sensor stays in one state during a print cycle. 3. This FIP may also fix paper friction. 4. Make sure inlet chute that holds the sensor is securely in place 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.8 Registration Sensor failure continued 4. REGISTRATION SENSOR ACTUATOR SIGNAL ANALYSIS Disconnect P/J 111 from the HVPS. Perform this test within 30 seconds after switching power on. After 30 seconds, the LVPS shuts down with a no-load condition. Open the Front Transport Assembly. Is there +5VDC between P/J 16–6 and P/J16–5? Press on the Registration Sensor actuator. Is there 0VDC between P/J 16–6 and P/J 16–5? Yes No Replace the MCU PWB.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.9 MBF Sensor failure NOTES: a. The diagnostic tool is not used in this FIP b. The control panel message may be: Tray Empty c. This FIP may also fix a bad cassette spring. d. Try another cassette tray first 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.9 MBF Sensor failure continued 5. SENSOR HARNESS ASSEMBLY ANALYSIS Disconnect P/J16 from the MCU PWB and P/J121 from the MBF Sensor PWB. Ω) between all wires on J16 and J121? Is there continuity (0Ω Yes No Replace the MBF Sensor. Replace the Sensor Harness Assembly.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.10 No–Paper Sensor failure NOTES: 1. The diagnostic tool is not used in this FIP 2. The control panel message may be: Tray Empty 3. This FIP may also fix a bad cassette spring. 4. Try another cassette tray first. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.10 No–Paper Sensor failure continued 4. NO–PAPER SENSOR ACTUATOR SIGNAL ANALYSIS Fill the Paper Cassettes with paper, and insert them into the printer. Is there 0VDC between P/J 13–1 and P/J 13–4 (Tray 1) on the MCU PWB? Is there 0VDC between P/J 13–3 and P/J 13–4 (Tray 2) on the MCU PWB? Remove all of the paper from the Paper Cassettes, and insert them into the printer.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.11 LD Switch S101 failure NOTES: 1. Without the diagnostic tool, skip step 2. 2. The control panel message may be: "Failure: 930 Optical System" 3. This FIP may also correct an incorrectly installed toner cartridge. 4. Try to move the toner Cartridge actuator. Try another toner cartridge. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.11 LD Switch S101 Failure Continued 5. HARNESS ASSEMBLY HVPS ANALYSIS Disconnect P/J15 on the MCU PWB and P/J118 on the CRU Switch PWB. Is there continuity (0Ω) between all wires on J15 and J118? Yes No Replace the MCU PWB. Replace the Harness Assembly HVPS.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.12 CRU Switch S100 failure NOTES: 1. Without the diagnostic tool, skip step 2. 2. The control panel message may be: Need Cartridge 3. This FIP may also fix and incorrectly installed toner cartridge. 4. Try to move the Toner cartridge actuator. Try another Toner cartridge. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.12 CRU Switch S100 failure Continued 4. CRU SENSOR PWB ANALYSIS Disconnect the AC power plug from the back of the printer. Remove the Toner Cartridge. Is there continuity (0Ω) between P/J 15-10 and P/J15-11 on the MCU PWB? Reinstall the Toner Cartridge. Ω between P/J15-10 and P/J15-11 on the MCU PWB? Is there 1KΩ Yes No Go to Step 5. Replace the CRU Sensor PWB 5.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.13 Paper Size Switch failure NOTES: 1. Without the diagnostic tool, skip step 2. 2. The control panel message may be: Tray Out or Load 3. This FIP may also fix a broken cassette tray. 4. Try another cassette tray. Move the size spring to feel for contact on the switch. 1. INITIAL ANALYSIS 1. Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.13 Paper Size Switch failure continued 4. PAPER SIZE SWITCH SIGNAL ANALYSIS Insert the paper trays into the printer. Disconnect P/J 111 from the HVPS. Refer to the Component Connection/Wiring Diagram MCU PWB, Feeder PWB, Feeder PWB AUX, Feed Solenoid, and the Turn Solenoid signal voltage table in the General Procedures and Information section of this manual. Measure the voltage between P/J 13-5 and P/J 13-4 on the MCU PWB (Tray 1).
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.14 Pickup Solenoid failure NOTES: 1. Without the diagnostic tool, skip the Diagnostic tool (DG) portion of step 3. 2. The control panel message may be: Paper Jam>Fuser 3. This FIP may also fix a bad sensor or toner cartridge. 4. Try to replace the pick-up solenoid before the MCU. 1. INITIAL ANALYSIS 1. Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.15 Feed Solenoid failure NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool test (DG) portion of step 3. 2. The control panel message may be: Paper Jam>Tray 3. This FIP may also fix worn feed rollers. 4. Try the front tray first to be sure it is the feed solenoid (in the cassette). Try another cassette tray or try to replace the feed solenoid before the MCU 1. INITIAL ANALYSIS 1. Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.15 Feed Solenoid failure Continued 4. FEED SOLENOID ANALYSIS Disconnect P/J111 from the HVPS. Perform this test within 30 seconds after switching power on. After 30 seconds, the LVPS shuts down with a no-load condition. Switch ON Main Power. Is there +24VDC between P/J 13–11 and P/J 11–2 on the MCU PWB (Tray 1)? Is there +24VDC between P/J 13–12 and P/J 11–2 on the MCU PWB (Tray 2)? Yes No Replace the MCU PWB. Go to Step 5. 5.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.15 Feed Solenoid failure Continued 9. HARNESS ASSEMBLY OUT ANALYSIS Disconnect P/J116 on the Paper Feeder PWB and P/J115 on the Tray 2 Paper Feeder PWB. Ω) between all wires on P/J116 and P/J115? Is there continuity (0Ω) Yes No Go to Step 10. Replace the Harness Assembly OUT. 10. FEEDER PWB AUX ANALYSIS Disconnect P/J 115 and P/J 201 on the Tray 2 Paper Feeder PWB.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.16 Turn Solenoid failure NOTES: 1. Without the diagnostic tool, skip the Diagnostic Tool test (DG) portion of step 3. 2. The control panel message may be: Paper Jam>Tray 3. This FIP may also fix worn turn or feed rollers. 4. Try the front tray first to be sure it is the turn solenoid (in the cassette). Try another cassette tray. Be sure the feed roller is operating first. Try replacing the turn solenoid before the MCU. 1.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.16 Turn Solenoid failure Continued Use Diagnostic Tool test DG85 to check the Turn Solenoid in Tray 2. Is there +24VDC between P/J 13–9 and P/J 11–2 on the MCU PWB when you do not actuate the solenoid in Tray 2? Is there 0VDC between P/J 13–9 and P/J 11–2 on the MCU PWB when you actuate the solenoid in Tray 2? Yes No Replace the Turn Solenoid. Go to Step 4. 4. TURN SOLENOID ANALYSIS Disconnect P/J111 from the HVPS.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.16 Turn Solenoid failure Continued 8. FEEDER PWB ANALYSIS Disconnect P/J 115 on the Paper Feeder PWB. Ω) between all pins on J115 and J116 on the Feeder PWB? Is there continuity (0Ω) Yes No Go to Step 9. Replace the Feeder PWB. 9. HARNESS ASSEMBLY OUT ANALYSIS Disconnect P/J116 on the Paper Feeder PWB and P/J115 on the Tray 2 Paper Feeder PWB. Ω) between all wires on P/J116 and P/J115? Is there continuity (0Ω) Yes No Go to Step 10.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.17 Drive Assembly failure NOTES: 1. The diagnostic tool is not used in this FIP 2. The control panel message may be: Paper Jam>Fuser. 3. This FIP may fix something deformed 4. Read this section before proceeding and try some of the simpler items first, like another Toner cartridge. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.17 Drive Assembly failure Continued 4. MAIN MOTOR ANALYSIS Unplug the AC power cord from the back of the printer. Ω) between J14–1 and J14–3 on the MCU PWB? Is there continuity (0Ω Ωbetween J14–1 and J14–5 on the MCU PWB? Is there continuity (0Ω Ω) between J14–2 and J14–4 on the MCU PWB? Is there continuity (0Ω Ω) between J14–2 and J14–6 on the MCU PWB? Is there continuity (0Ω Yes No Go to Step 5. Replace the Drive Assembly. 5.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.17 Drive Assembly failure Continued 8. TAKE–AWAY ROLL ASSEMBLY ANALYSIS Disconnect P/J111 from the HVPS. Remove the Take–Away Roll Assembly. Hand rotate (counter-clockwise) the Drive Assembly transmission gear located directly above the motor. (NEVER rotate the transmission gear clockwise.) Does the gear on the Main Motor shaft rotate counterclockwise? Yes No Go to Step 9. Replace the Take–Away Roll Assembly. 9.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.18 Toner Sensor failure (option) NOTES: 1. The diagnostic tool is not used in this FIP> 2. The control panel message may be: Toner Low 3. This FIP may also fix a bad sensor or Toner cartridge . 4. If the toner sensor is disconnected or not working (P/J 21), it is not recognized as toner low. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.19 HVPS CR (DC) failure NOTES: 1. The diagnostic tool is not used in this FIP. See Diagnostic Tool test DG92. 2. There is no corresponding control panel message. 3. This FIP may also fix all black page prints or toner cartridge problems. 4. Try another Toner cartridge 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.19 HVPS CR (DC) failure Continued 5. MCU PWB ANALYSIS Install a new MCU PWB. Is the problem still present? Yes No Replace the HVPS. Problem solved.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.20 HVPS DB failure NOTES: 1. The diagnostic tool is not used in this FIP. See Diagnostic Tool test DG93. 2. There is no corresponding control panel message 3. This FIP may also fix all blank page prints or a bad toner cartridge. 4. Try another Toner cartridge. 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.20 HVPS DB failure continued 5. MCU PWB ANALYSIS Install a new MCU PWB. Is the problem still present? Yes No Replace the HVPS. Problem solved.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.21 HVPS TR failure NOTES: 1. The diagnostic tool is not used in this FIP. See Diagnostic Tool tests DG94 and 95. 2. There is no corresponding control panel message 3. This FIP may also fix faded or light page prints or bad toner cartridge. 4. Try another Toner cartridge 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.21 HVPS TR failure continued 5. HVPS HARNESS ASSEMBLY ANALYSIS Disconnect P/J111 on the HVPS and P/J15 on the MCU PWB. Ω) between all wires on P/J15 on the MCU PWB and P/J111 on the Is there continuity (0Ω) HVPS? Yes No Go to Step 6 Replace the HVPS Harness Assembly. 6. MCU PWB ANALYSIS Install a new MCU PWB. Is the problem still present? Yes No Replace the HVPS. Problem solved.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.22 Noise NOTES: 1. This FIP does not use the diagnostic tool. 2. There is no corresponding control panel message for this item. 3. None 4. The take-away roller, inlet chute, Toner cartridge, and Fuser will make noise if not seated correctly. Look for obstructions in closing front door 1. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.22 Noise Continued 5. INLET CHUTE ASSEMBLY ANALYSIS Is the resistor securely mounted to the bottom of the Inlet Chute Assembly? Yes No Go to Step 6 Replace the Inlet Chute Assembly. 6.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.3.22 Noise Continued 11. EARTH PLATE ASSEMBLY ANALYSIS Unplug the AC power cord from the back of the printer. Remove the Toner Cartridge. Ω) between CR on the Earth Plate and P/J CR on the HVPS? Is there continuity (0Ω Is there continuity between DB on the Earth Plate and P/J DB on the HVPS? Yes No Go to Step 12. Replace the Earth Plate Assembly. 12. TONER CARTRIDGE ANALYSIS Install a new Toner Cartridge.
Chapter 6: FRU Replacement and Fault Isolation Procedures Image Quality Problems Before troubleshooting an image quality problem, first replace the toner cartridge and test image quality. If the problem still persists, proceed to the fault isolation procedure. Use Letter–size or A4 paper when troubleshooting an image quality problem. Use Printing Test Mode to determine whether an image quality problem is being caused by the printer or by the printer controller. The printer generates the Test Print.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.1 Light prints NOTES: 1. Without the Diagnostic tool, skip the Diagnostic Tool test (DG) portion of step 4. 2. There is no corresponding control panel message 3. This FIP may also fix poor transfer charge. 4. Try another toner cartridge PROBLEM The overall image density is lighter than normal. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.1 Light prints Continued 4. HVPS DB Use Diagnostic Tool Test DG93 to check if the HVPS is supplying –250VDC to the Magnet Roll. Is the output voltage correct? Yes No Go to Step 5. Go to Section 6.3.20 HVPS DB Failure. 5. BTR ASSEMBLY Inspect the BTR Assembly for contamination. Is the BTR free of contamination? Yes Go to Step 6. No Replace the BTR Assembly. 6. TRANSFER Run a print. Switch OFF Main Power in the middle of the print cycle.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.2 Blank prints NOTES: 1. Without the Diagnostic tool, skip the Diagnostic Tool test (DG) portion of steps 3 and 4. 2. There is no corresponding control panel message. 3. This FIP may also fix poor development bias 4. Try another toner cartridge PROBLEM The entire print is blank INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.2 Blank prints continued 4. DRIVE ASSEMBLY Use Diagnostic Tool Test DG90 to check the Drive Assembly. Are the Drive Assembly transmission gears turning the Toner Cartridge gear? Yes Go to Step 5. No Replace the Drive Assembly. 5. BTR ASSEMBLY Inspect the BTR Assembly for contamination. Is the BTR free of contamination? Yes No Go to Step 6. Replace the BTR Assembly. 6. TRANSFER Run a print.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.3 Black prints NOTES: 1. Without the Diagnostic tool, skip the Diagnostic Tool test (DG) portion of step 1. 2. There is no corresponding control panel message. 3. Try another toner cartridge PROBLEM The entire print is black. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.4 Vertical band deletions NOTES: 1. This FIP does not use the Diagnostic tool. 2. There is no corresponding control panel message for this item. 3. This FIP may also fix BTR contamination. 4. Try another toner cartridge PROBLEM There are areas of the image that are extremely light or missing entirely. These missing areas form wide bands that run vertically along the page, in the direction of paper travel.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.5 Vertical linear deletions NOTES: 1. This FIP does not use the Diagnostic tool. 2. There is no corresponding control panel message for this item. 3. Try another toner cartridge PROBLEM There are areas of the image that are extremely light or missing entirely. These missing areas form narrow lines running vertically along the page, in the direction of paper travel. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.6 Horizontal band deletions NOTES: 1. Without the Diagnostic tool, skip the Diagnostic Tool test (DG) portion of steps 2 and 3. 2. There is no corresponding control panel message for this item. 3. This FIP may also fix BTR or drive gears. 4. Try another toner cartridge PROBLEM There are areas of the image that are extremely light or missing entirely.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.6 Horizontal band deletions Continued 5. TRANSFER Run a print. Switch OFF Main Power in the middle of the print cycle. Open the Front Transport Assembly and remove the Toner Cartridge. Inspect the toner image on the drum. Was the image on the drum transferred completely to the paper? Yes Go to Step 6 No Go to Section 6.3.21 HVPS TR Failure. 6. Toner CARTRIDGE Install a new Toner Cartridge.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.7 Vertical streaks NOTES: 1. This FIP does not use the Diagnostic tool. 2. There is no corresponding control panel message for this item 3. This FIP may also fix BTR, fuser, or paper path contamination. 4. Try another toner cartridge PROBLEM There are black lines running vertically along the page. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.7 Vertical streaks Continued 4. Toner CARTRIDGE If the streaks occur at approximately 95-mm intervals, inspect the drum surface. Is the drum surface free of scratches or contamination? Yes Go to Step 5. No Replace the Toner Cartridge. 5. HEAT ROLL ASSEMBLY If the streaks occur at approximately 72mm intervals, inspect the Heat Roll for scratches, objects, or contamination.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.8 Horizontal streaks NOTES: 1. Without the Diagnostic tool, skip the Diagnostic Tool test (DG) portion of steps 2 and 3. 2. There is no corresponding control panel message for this item. 3. This FIP may also fix BTR, fuser, or drive gears. 4. Try another toner cartridge PROBLEM There are black lines running horizontally across the page. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.8 Horizontal streaks Continued 4. BTR ASSEMBLY Inspect the BTR Assembly for contamination. Is the BTR free of contamination? Yes Go to Step 5. No Replace the BTR Assembly. 5. Toner CARTRIDGE Install a new Toner Cartridge. Are the horizontal streaks still on the page? Yes Go to Step 6. No Problem solved. 6. HEAT ROLL ASSEMBLY Inspect the Heat Roll for scratches, objects, or contamination.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.9 Spot deletions NOTES: 1. This FIP does not use the Diagnostic tool. 2. There is no corresponding control panel message for this item. 3. This FIP may also fix BTR, fuser, or paper path contamination. 4. Try another toner cartridge PROBLEM There are areas of the image that are extremely light or missing entirely. These missing areas form spots that are localized to small areas of the page. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.9 Spot deletions Continued 5. PRESSURE ROLL ASSEMBLY If the spots occur at approximately 72-mm intervals, inspect the Pressure Roll for scratches, objects, or contamination. Is the Pressure Roll free of scratches and contamination? Yes Return to Initial Analysis. 6-100 No Replace the Pressure Roll Assembly.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.10 Spots NOTES: 1. This FIP does not use the Diagnostic tool 2. There is no corresponding control panel message for this item. 3. This FIP may also fix BTR, fuser, or paper path contamination. 4. Try another toner cartridge PROBLEM There are spots of toner all over the page. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.11 Residual image NOTES: 1. This FIP does not use the Diagnostic tool. 2. There is no corresponding control panel message for this item. 3. This FIP may also fix BTR, fuser, or paper path contamination. 4. Try another toner Cartridge first. Ghosting is a phenomenon that occurs in extreme gray tones and diminishes with toner usage PROBLEM There are ghost images appearing on the page.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.11 Residual image Continued 4. HEAT ROLL ASSEMBLY If the spots occur at approximately 72-mm intervals, inspect the Heat Roll for scratches, objects, or contamination. Is the Heat Roll free of scratches and contamination? Yes Go to Step 5 No Replace the Heat Roll Assembly. 5. PRESSURE ROLL ASSEMBLY If the spots occur at approximately 72-mm intervals, inspect the Pressure Roll for scratches, objects, or contamination.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.12 Background NOTES: a. Without the Diagnostic tool, skip the Diagnostic Tool test (DG) portion of steps 2 and 3. b. There is no corresponding control panel message for this item. c. This FIP may also fix BTR, fuser, or drive gears. d. Try another Toner Cartridge first.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.13 Skewed image PROBLEM The printed image is not parallel with the sides of the page. INITIAL ANALYSIS Inspect the following components.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.14 Damaged prints PROBLEM The printed page is wrinkled, creased, or torn. INITIAL ANALYSIS Inspect the following components. Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Fuser Assembly Pressure Roll Front Transport Assembly Heat Roll Front Plate Assembly Inspect the printer paper path. Is it clear of foreign matter, such as staples and paper scraps? 1.
Chapter 6: FRU Replacement and Fault Isolation Procedures 6.4.15 Unfused image PROBLEM The printed image is not fully fused to the paper. The image easily rubs off. INITIAL ANALYSIS Inspect the following components. Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Fuser Assembly Pressure Roll Front Transport Assembly Heat Roll Front Plate Assembly MCU PWB Inspect the printer paper path.
Chapter 7 Using the Diagnostic Tool The Diagnostic Tool The Diagnostic Tool is a handheld keypad and display that you use to enter and run the various internal diagnostic programs of the printer. The tool has a keypad with eight keys, four LEDs, and an LCD that displays text. Installing the Diagnostic Tool 1. Remove all of the covers except the Front Transport Assembly. 2. Remove the controller, controller enclosure, interconnect enclosure. 3.
Chapter 7: Using the Diagnostic Tool ESS (Controller) Mode The ESS (Controller) Mode is the normal operating mode for the printer. In ESS (Controller) Mode, the printer is on-line, under control of the printer controller (ESS Assembly), and ready to generate prints. ESS (Controller) Mode options There are no options in ESS (Controller) Mode. Entering ESS (Controller) Mode: Switch on printer Main Power. If the printer detects no errors, it enters ESS (Controller) Mode.
Chapter 7: Using the Diagnostic Tool User Operation Mode The User Operation Mode allows the user to lighten or darken the printed image and to select the paper size fed from the MBF. User Operation Mode options • • Print Density Adjustment MBF Sheet Size Selection Entering User Operation Mode: 1. Hold down [2] and switch ON printer Main Power. 2. Hold down [2] for more than 3 seconds. 3. When the LCD displays a Density Tuning message, release [2]. The printer is in the Print Density Adjustment option.
Chapter 7: Using the Diagnostic Tool Using the Print Density Adjustment The Print Density Adjustment option allows you to lighten or darken the printed image your printer generates. This adjustment controls the laser beam intensity. Less intensity produces a lighter image. More intensity produces a darker image. The printer circuitry stores the Print Density data on nonvolatile EEPROM. To adjust print density: 1. Hold down [2] and switch ON printer Main Power. 2. Hold down [2] for five seconds. 3.
Chapter 7: Using the Diagnostic Tool Using MBF Sheet Size Selection The MBF Sheet Size Selection lets you to select the size of the paper fed from the Front Tray Assembly. The printer circuitry stores the MBF Sheet Size Selection data on nonvolatile EEPROM. There are fourteen paper size options. The LCD displays a paper type that corresponds to a standard sheet size. See the chart below. Message Displayed Sheet Size UNIVERSAL Undefined.
Chapter 7: Using the Diagnostic Tool To select an MBF sheet size: 1. Hold down [2] and switch on printer main power. 2. Hold down [2] for more than 3 seconds. 3. When the LCD displays a Density Tuning message, release the key 4. Press [2] again. The LCD diplays the Front Tray Size mesage. The printer is in the Print Density Adjustment option. 5. Press [1] to step through the MBF sheet size options. Continue pressing [1] to cycle back to the beginning of the list.
Chapter 7: Using the Diagnostic Tool Printing Test Mode The Printing Test Mode lets you to print a grid pattern test print, at the highest printer.speed. The test grid is made up of black lines that are one dot wide, spaced at 128-dot intervals, and running horizontally and vertically across the page. There is a 4mm +/- 1mm border of clear paper around the test grid. The printer, not the print controller, generates the test print. Printing Test Mode Options There are no options in Printing Test Mode.
Chapter 7: Using the Diagnostic Tool Diagnostics Mode The Diagnostics Mode allows you to test various switches and sensors. Diagnostic mode also displays the total number of prints the printer has produced. Diagnostics Mode Options • Total Print Count • Input Test • Output Tests To Enter Diagnostics Mode 1. Hold down [1] and switch on printer Main Power. 2. Release [1]. The LCD displays the Print Counter/Selecting DG message. The printer is in Diagnostics Mode.
Chapter 7: Using the Diagnostic Tool Diagnostic Code Table The following table lists the tasks you can perform with the Diagnostic Tool. DG codes 80, 81, and 85 turn on solenoid for 500 msec (to avoid burnout). To Display This... Total number of test prints made Enter This DG Code... 30 The LCD Displays...
Chapter 7: Using the Diagnostic Tool To Test This... The Pick-Up Solenoid Enter This DG Code... 80 The LCD Displays... SOLENOID TRAY 0 The Feed Solenoid f 81 SOLENOID TRAY 1 The Optional Feed Solenoid 86 SOLENOID TRAY 2 The Feed Assembly Turn Solenoid 84 T CLUTCH UPPER The Optional Feed Assembly Turn Solenoid 85 T CLUTCH LOWER Main Drive Motor 90 MOTOR MAIN HVPS A/C voltage to BCR 91 HVPS (C.
Chapter 7: Using the Diagnostic Tool DG 30 PRINT COUNTER This Diagnostic code displays the total number of prints produced by the printer. The total print count is taken from the actuator signals sent to the feed solenoid. The total count icrements even when the paper jams in the paper tray. To Run DG 30: 1. Enter the Diagnostics Mode The LCD displays the Print Counter/Selecting DG 30 message. The printer is in Diagnostics mode. 2. Press [1]. The LCD displays the print total.
Chapter 7: Using the Diagnostic Tool DG 02 Sensor Check This Diagnostic test checks the function of a sensor or a switch within the printer. DG02 checks: • The LVPS interlock switch • The CRU switch on the CRU sensor PWB • The paper size switches on the Feeder PWB and Feeder PWB Aux • The No-Paper sensor on the Feeder PWB and Feeder PWB Aux • The MBF Sensor • The Registration Sensor • The Exit Sensor • The Toner Sensor To Run DG 02: 1.
Chapter 7: Using the Diagnostic Tool Output Tests The Output dianostic tests check the function of the printer output components. Output tests perform the following tasks: • Show the fuser set temperature and the current temperature. • Show the ROM check sum. • Test the operation of the major components. • Show the current paper size switch combinations for both the standard and the optional feeder assemblies. WARNING: DG 90 switches on the main motor.
Chapter 7: Using the Diagnostic Tool DG 07 FUSER TEMP. SET This Diagnostic code displays the fuser temperature setting for the printer. This is the value you set in Configuration Mode Code 9 FUSER TEMP SET. The LCD displays a two digit hexadecimal temperature code. To run DG 07: 1. Enter Diagnostics Mode. The LCD displays a Print Counter/Selecting DG 30 message. The printer is in Diagnostics mode. 2. Repeatedly press [2] until the LCD displays DG 07. 3. Press [1] to start the test.
Chapter 7: Using the Diagnostic Tool DG 08 FUSER TEMP This Diagnostic code displays the current temperature of the fuser. To run DG 08: 1. Enter Diagnostics Mode. 2. Repeatedly press [2] until the LCD displays DG 08. 3. Press [1] to start the test. The LCD displays a two digit temperature code. Use the following table to determine the temperature setting. The temperature code displayed in the LCD corresponds to the 16 temperature steps available in Configuration Mode Code 9.
Chapter 7: Using the Diagnostic Tool Use the following table to find the actual fuser temperature in degrees Celsius Code Displayed in LCD FF Fuser Temperature 0°c FF 10°c FF (FE ~ FF) 20°c FE (FD~FE) 30°c FD (FC~FD) 40°c FC (FB~FC) 50°c FA (F9~FB) 60°c F& (F6~F5) 80°c F4 (F3~F5) 80°c F0 (EE~F1) 90°c EA (E8~EC) 100°c E3 (E1~E6) 110°c DB (D8~DE) 120°c D1 (CE~D4) 130°c C6 (C2~C9) 140°c C0 (BC~C3) 145°c B9 (B6~BD) 150°c B3 (AF~B6) 155°c AC (A8~AF) 160°c A5 (A1~A9) 165°c
Chapter 7: Using the Diagnostic Tool DG 80 SOLENOID TRAY 0 This Diagnostic code tests the Pick-Up Solenoid. To run DG 80: 1. Enter Diagnostics Mode. 2. Repeatedly press [2] until the LCD displays DG 80. 3. Press [1] to start the test. 4. Verify that when you press [1], the Pick-Up Solenoid actuates. 5. To Exit DG 80, repeatedly press [2] to cycle the LCD to DG 00 Exit Diagnostics. 6. Press [1] to exit DG 80. DG 81 SOLENOID TRAY 1 This Diagnostic code tests the Feed Solenoid. To run DG 81: 1.
Chapter 7: Using the Diagnostic Tool DG 86 SOLENOID TRAY 2 This Diagnostic code tests the Optional Feed Solenoid. To run DG 86: 1. Enter Diagnostics Mode. 2. Repeatedly press [2] until the LCD displays DG 86. 3. Press [1] to start the test. 4. Verify that when you press [1], the Optional Feed Solenoid actuates. 5. To Exit DG 86, repeatedly press [2] to cycle the LCD to DG 00 Exit Diagnostics. 6. Press [1] to exit DG 86. DG 84 T CLUTCH UPPER This Diagnostic code tests the Feed Assembly Turn Solenoid.
Chapter 7: Using the Diagnostic Tool DG 85 T CLUTCH LOWER This Diagnostic code tests the Optional Feed Assembly Turn Solenoid. To run DG 85: 1. Enter Diagnostics Mode. 2. Repeatedly press [2] until the LCD displays DG 85. 3. Press [1] to start the test. 4. Verify that when you press [1], the Optional Feed Assembly Turn Solenoid actuates. CAUTION: Quickly verify component operation, then exit DG 85. Extended operation of DG 85 may damage the Optional Feed Assembly Turn Solenoid. 5.
Chapter 7: Using the Diagnostic Tool DG 91 HVPS (C. ROLL AC) This Diagnostic code tests the HVPS A/C voltage to the BCR. WARNING: DG 91 switches on the HVPS. HIGH VOLTAGE is present in many areas of the printer. Be careful working around the HVPS when in DG 91. To run DG 91. 1. Open the Front Cover. 2. Remove the CRU. 3. Enter Diagnostics Mode. 4. Repeatedly press [2] until the LCD displays DG 91. 5. Set the multimeter range to 500 µA. 6.
Chapter 7: Using the Diagnostic Tool DG 92 HVPS (C. ROLL DC) This Diagnostic code tests the HVPS D/C voltage to the BCR. WARNING: DG92 switches on the HVPS. HIGH VOLTAGE is present in many areas of the printer. Be careful working around the HVPS when in DG 92. To run DG 92: 1. Open the Front Cover. 2. Remove the CRU. 3. Enter Diagnostics Mode. 4. Repeatedly press [2] until the LCD displays DG 92. 5. Set the multimeter range to -500 VDC. 6.
Chapter 7: Using the Diagnostic Tool DG 93 HVPS (DEV BIAS) This Diagnostic code tests the HVPS D/C voltage to the Magnet Roll. WARNING: DG93 switches on the HVPS. HIGH VOLTAGE is present in many areas of the printer. Be careful working around the HVPS when in DG 93. To run DG 93. 1. Open the Front Cover. 2. Remove the CRU. 3. Enter Diagnostics Mode. 4. Repeatedly press [2] until the LCD displays DG 93. 5. Set the multimeter range to -500 VDC. 6.
Chapter 7: Using the Diagnostic Tool DG 94 HVPS (T. ROLL -) This Diagnostic code tests the HVPS negative D/C voltage to the BTR. WARNING: DG94 switches on the HVPS. HIGH VOLTAGE is present in many areas of the printer. Be careful working around the HVPS when in DG 94. To run DG 94: 1. Open the Front Cover. 2. Remove the CRU. 3. Enter Diagnostics Mode. 4. Repeatedly press [2] until the LCD displays DG 94. 5. Set the multimeter range to -1000 VDC. 6.
Chapter 7: Using the Diagnostic Tool DG 95 HVPS (T. ROLL +) This Diagnostic code tests the HVPS positive D/C voltage to the BTR. WARNING: DG95 switches on the HVPS. HIGH VOLTAGE is present in many areas of the printer. Be careful working around the HVPS when in DG 95. To run DG 95: 1. Open the Front Cover. 2. Remove the CRU. 3. Enter Diagnostics Mode. 4. Repeatedly press [2] until the LCD displays DG 95. 5. Set the multimeter range to 5 µA. 6.
Chapter 7: Using the Diagnostic Tool DG 00 EXIT DIAG This Diagnostic code exits the current diagnostic mode. To run DG 00 EXIT DIAG 1. Repeatedly [2] to cycle the LCD to DG 00 Exit Diag. 2. Press [1] to exit the current diagnostic mode.
Chapter 7: Using the Diagnostic Tool DG 00 SIZE SENSOR This Diagnostic code checks the setting of the switch combination of the Paper Size Switches on Tray 1 or Tray 2. To run DG 00 SIZE SENSOR: 1. Enter Diagnostics Mode. 2. Repeatedly press [2] until the LCD displays DG 00 SIZE SENSOR. 3. Press [1] to start the test. The LCD displays a two digit hexadecimal number that corresponds to the switch combination for Tray1 4. Press [1] again to display the switch combination for Tray 2.
Chapter 7: Using the Diagnostic Tool Sheet Size SW1 SW2 SW3 SW4 HEX number A5(SEF) fed from MFB C 7 [STATEMEN T (SEF)] A5(SEF) Nonstandard (MAX 14") fed from MFB A5(SEF) fed from MFB C 1 0 1 1 Switch Setting AE(A8~B5) 1 1 1 1 E8(E2~FF) [STATEMEN T (SEF)] 1 0 1 1 0,1,3 AE(A8~B5) 5. To Exit DG 00, repeatedly press [2] to cycle the LCD to DG 00 Exit Diagnostics. 6. Press [1] to exit DG 00.
Chapter 7: Using the Diagnostic Tool DG 00 CHECK SUM This Diagnostic code verifies the check sum value of the printer ROM. The check sum varies with the printer model. To run DG 00 CHECK SUM: 1. Enter Diagnostics Mode. 2. Repeatedly press [2] until the LCD displays DG 00 CHECK SUM. 3. Press [1] to start the test. The LCD displays the check sum of the printer ROM. 4. To Exit DG 00 CHECK SUM, repeatedly press [2] to cycle the LCD to DG 00 Exit Diagnostics. 5. Press [1] to exit DG 00.
Chapter 7: Using the Diagnostic Tool Configuration Mode The Configuration Mode lets you set and verify printer configuration data, such as print resolution, MBF setting, and fuser temperature. Configuration Mode stores the configuration data in nonvolatile ROM within the printer circuitry. Configuration data is critical to correct printer operation. Configuration Mode options There are thirteen options available in Configuration Mode.
Chapter 7: Using the Diagnostic Tool To select a Configuration Code 1. Enter Configuration Mode. The default is Configuration Code 0. 2. Repeatedly press [2] to select other codes. The first digit following NV changes. 3. Stop when the LCD displays the desired Configuration Code. 4. Enter the Code parameter. To input code parameters 1. Press [1] to select Configuration Code parameters. The second digit following the NV changes. 2. Stop when the LCD displays the desired parameter.
Chapter 7: Using the Diagnostic Tool Configuration Mode code table Code LCD DISPLAY MESSAGE (Function of the routine) 0 CONFIGURATION (Sets the printer configuration) Parameters [Factory default] Contents of the parameter 0~F (16 steps) [N/A] Are changes possible? NO When you convert the HEX notation 0~F to the binary values b0, b1, b2, and b3, the parameters mean: b0=Paper size 0=Japanese 1=International b1=Fan Alarm 0=N/A 1=Available b2=MBF 0=N/A 1=Available b3=Toner Sensor 0=N/A 1=Available 1
Chapter 7: Using the Diagnostic Tool Configuration Mode code table continued Code LCD DISPLAY MESSAGE Parameters [Factory default] (Function of the routine) Contents of the parameter 4 5 REG.PROCESS 2 (Sets the lead edge registration for paper fed from Tray 2) REG.PROCESS 3 (Sets the lead edge registration for paper fed from the MBF) 6 REG.SCAN 1 (Sets the side edge registration for paper fed from Tray 1) 7 REG.SCAN 2 (Sets the side edge registration for paper fed from Tray 2) 8 REG.
Chapter 7: Using the Diagnostic Tool Configuration Mode code table continued Code LCD DISPLAY MESSAGE Parameters [Factory default] (Function of the routine) Contents of the parameter A B FRONT TRAY SIZE (Sets the sheet size for the MBF) I/F OPTION 0~F (16 steps)[0] Are changes possible? YES See Section 6 Using MBF Sheet Size Selection 0~F (16 steps)[N/A] NO When you convert the HEX notation 0~F to the binary values b0, b1, b2, and b3, the parameters mean: b0=Device controlling the LCD 0=MCU PWB 1=P
Chapter 7: Using the Diagnostic Tool Fault and Status Codes The LCD displays Fault/Status Codes when the printer needs user attention.
Chapter 7: Using the Diagnostic Tool Printer conditions and responses for Fault /Status codes Code U6 U2 U4 E5 Conditions that caused the fault A ROM read error occurred when the printer power was switched ON. A ROM write error occurred when data was being written to ROM. How the printer How to clear the LCD responds to the fault The printer shuts down Switch OFF the Main Power. the Main Motor, ROS, Switch ON the Main Power. and Fuser functions.
Chapter 7: Using the Diagnostic Tool Printer conditions and responses for Fault/Status codes continued Code E4 E3 E2 Conditions that caused the fault How the printer responds to the fault The printer shuts down the Main Motor, ROS, and Fuser functions. How to clear the LCD A sheet of paper does not deactuate the Exit Sensor in the specified time after actuation of the Registration Sensor. A sheet of paper is actuating the Exit Sensor when the printer is switched ON.
Chapter 7: Using the Diagnostic Tool Printer conditions and responses for Fault/Status codes continued Code Conditions that caused the fault How the printer responds to the fault J3 The CRU switch is not actuated. The printer shuts down the Main Motor, ROS, and Fuser functions. P1 A Set Pause command stopped the Fuser and ROS controls. 1. All of the Paper Size Switches are deactuated (Standard Model printer). The printer shuts down the Fuser functions.
Chapter 7: Using the Diagnostic Tool Modes when Fault/Status codes are displayed This table shows the modes when the LCD displays Fault/Status Codes. • An X indicates the LCD constantly displays the code until you clear the error. • An O indicates the LCD displays the code for two seconds until you clear the error. • A blank box in the table indicates the Code is not displayed when the printer is in that particular mode.
Chapter 7: Using the Diagnostic Tool Printing Controls Paper Sheet Size Selection When running Diagnostic Mode DG 00 SIZE SENSOR, the LCD displays a 2-digit hexadecimal number that corresponds to the switch combination for the printer paper trays. Use the following table to determine the Paper Size Switch combinations. 0 is off. 1 is on.
Chapter 7: Using the Diagnostic Tool Sheet Feeder Selection Table Use the following table to determine the default settings for the sheet feeder.
Chapter 7: Using the Diagnostic Tool ROS Controls Scanner Motor Control The following table shows the status of the scanner motor during all modes of operation. Print Mode ESS (Controller) Mode User Operation Mode Printing Test Mode Diagnostic Mode Configuration Mode Scanner Motor Status The Motor is controlled by the printer controller. The Motor is off. The Motor is ON at Power-on, and remains ON during this mode The Motor is OFF. The Motor is ON at Power-on, and remains ON during this mode.
Chapter 7: Using the Diagnostic Tool Fuser Controls The printer switches the Heater Rod ON or OFF according to the Rated Fuser Temperature parameters set in Configuration Code 9. There are two Rated Fuser Temperature settings: • Standby Mode Temperature – When thefuser is warming up or the Main Motor is idle. • Running Mode Temperature – During a print cycle or in the Recovery Routine. Runing Mode temperature is slightly higher than Standby Mode Temperature.
Chapter 7: Using the Diagnostic Tool Fuser Temperature Code Table Use the following table to find the actual fuser temperature in degrees Celcius.
Chapter 7: Using the Diagnostic Tool Recovery and Cleaning Routines Recovery Routine The Recovery Routine allows the printer to return to normal operation after a print cycle interruption. The routine switches ON the main motor and signals the HVPS to switch ON CR (DC) and TR (AC) voltages.
Chapter 8 Illustrated Parts Breakdown The following pages show the parts of the DEClaser 3500 printer.
Chapter 8: Illustrated Parts Breakdown PL1 Covers 8-2
Chapter 8: Illustrated Parts Breakdown PL1 Covers 1. Top Cover Assembly 2. Rear Cover 3. Left Cover 4.
Chapter 8: Illustrated Parts Breakdown PL2 Paper feed 8-4
Chapter 8: Illustrated Parts Breakdown PL2 Paper feed 1. Feeder Assembly† (With 2~20) 2. Feeder Frame Assembly 3. Feed Solenoid† 4. Turn Solenoid† 5. Feed Roll Assembly† (With 6,7) 6. Feed Clutch Assembly 7. Feed Roll 8. Turn Roll Assembly† 9. Feed Bearing 10. Gear In 11. Gear Out 12. Gear Feed 13. No–Paper Actuator 14. Size Spring 15. Feeder PWB† 16. Harness Assembly Out (J116~J115 17. Feeder Earth Plate 18. Feed Housing L 19. Feed Housing R 20. Feeder Tie Plate 21. Universal Cassette (Option) 22.
Chapter 8: Illustrated Parts Breakdown PL3 Paper transportation 8-6
Chapter 8: Illustrated Parts Breakdown PL3 Paper Transportation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43.
Chapter 8: Illustrated Parts Breakdown PL4 Fusing and paper exit 8-8
Chapter 8: Illustrated Parts Breakdown PL4 Fusing and Paper Exit 1. Fuser Assembly† (With 2~28) 2. Fuser Frame Assembly 3. Fuser Frame L 4. Fuser Frame R 5. Idler Shaft 6. Gear Idler 7. Fuse Plate 8. Thermostat 9. Fuse 10. Exit Actuator 11. Temperature Sensor Assembly 12. Ground Plate 13. Heater Rod 14. Heat Roll 15. H/R Bearing L 16. H/R Bearing R 17. Gear H/R 18. H/R Ring 19. Pressure Roll 20. P/R Bearing 21. Nip Spring 22. Fuser Inlet Chute 23. Exit Chute 24. Exit Spring 25. Exit Roll Assembly 26.
Chapter 8: Illustrated Parts Breakdown PL5 Drive and Xerographic Module 8-10
Chapter 8: Illustrated Parts Breakdown PL5 Drive and Xerographic Module 1. Base Frame 2. Ros Assembly† 3. Front Earth Spring 4. Cable Cap 5. Drive Assembly† 6. CRU Sensor Cover 7. CRU Sensor Pwb† 8. CRU Actuator Spring 9. CRU Actuator Assembly 10. Toner Sensor Assembly (With 11~13) (Option) 11. Toner Sensor (Option) 12. Toner Sensor Holder 13. Harness Assembly Toner (J21´ J123) 14. Toner Sensor Spring 15.
Chapter 8: Illustrated Parts Breakdown PL6 Electrical module 8-12
Chapter 8: Illustrated Parts Breakdown PL6 Electrical module 1. LVPS Assembly† 2. HVPS† 3. MCU PWB Enclosure (or Box Base) 4. MCU PWB† 5. Fan† 6. Earth Plate Assembly (not shown) 7. Harness Assembly ROS (J12 - J112,J114) (not shown) 8. Harness Assembly SOS (J19 - J113) (not shown) 9. Harness Assembly HVPS(J15 - J111, J118) (not shown) 10. Harness Assembly 1tray (J13 -J115) (not shown) 11. Saddle Edge H (not shown) 12. ESS (Controller) PWB Enclosure 13. ESS (Controller) PWB (with rear panel) 14.
Chapter 8: Illustrated Parts Breakdown PL7 Optional 250 feeder assembly 8-14
Chapter 8: Illustrated Parts Breakdown PL7 Optional 250 feeder assembly 1. Feeder Assembly 2tray (With 2~20) 2. Feeder Frame Assembly 2tray 3. Feed Solenoid 2tray† 4. Turn Solenoid† 5. Feed Roll Assembly † (With 6,7) 6. Feed Clutch Assembly 7. Feed Roll 8. Turn–Roll Assembly† 9. Feed Bearing 10. Gear In 11. Gear Out 12. Gear Feed 13. No–Paper Actuator 14. Size Spring 15. Feeder PWB Aux† 16. Feeder Earth Spring 17. Feeder Earth Plate 18. Feed Housing L 19. Feed Housing R 20. Feeder Tie Plate 21.
Chapter 8: Illustrated Parts Breakdown DEClaser 3500 Spare Parts List The following tables show part numbers for the DEClaser 3500 printer. Notes: Q means common parts to Fuji Xerox 5 & 10 ppm print engines. Otherwise they are uncommon or special to the LN14. Feeders include with cassettes and covers. The Xerox/FIC English Doc and Diskette Kit includes English User's Guide, English Quick Setup Guide, Read me first document, and Driver Diskettes.
Chapter 8: Illustrated Parts Breakdown 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 44 45 46 47 48 LN14X-TG LN14X-TF LN14X-TA LN14X-TC LN14X-none LN14X-AA *29-32054-01 *29-32056-01 29-32036-01 29-32035-01 29-32055-01 29-32057-01 29-32037-01 *29-32038-01 *29-32039-01 *29-32040-01 *29-32041-01 29-32042-01 *29-32044-01 *29-32045-01 none *29-32046-01 29-32047-01 673K04310 673K04340 673K04460 673K04490 673K04520 673K05470 073E07270 073E07280 073E07291 073E07300 673K05560 673K05570 101K15721 121E80480
Chapter 8: Illustrated Parts Breakdown FIC/Xerox Spares Numbe r 55 Digital Part Number 29-32070-01 Vendor Part Number 600K47040 Description LN14 PS image controller (w/bracket but without f/w simm) 56 29-32071-01 600K47060 LN14 PS image controller (without bracket or f/w simm) 57 29-32072-01 600K47070 LN14 f/w SIMM 58 29-32073-01 720S31360 English Doc & Diskette Note: PL 6-13, ESS controller with Rear Panel consists of items 55 and 57.
Chapter 9 Removal and Replacement Procedures — Covers Notations in the RRP text • Locations given in the RRPs assume you are facing the printer console panel. • Arrows in the illustrations show direction of movement. Follow the numerical order if the arrows are numbered. • The notation “screw (shape, color, and length of thread)” identifies individual screws. • The notation “(See RRP X.Y)” in a RRP step, directs you to another RRP to see how to perform a related procedure.
Chapter 9: Removal and Replacement Procedures --- Covers RRP 1.
Chapter 9: Removal and Replacement Procedures --- Covers RRP 1.1 Rear Cover Removal 1. Remove the power cord from the back of the printer. 2. Press down on the two plastic tabs at the top of the Rear Cover, and swing the cover down and open. 3. Press the center tabs of the two plastic hinges located at the bottom of the open Rear Cover. Remove the cover. Replacement 1. Push the plastic hinges, located at the bottom of the cover, into the slots at the bottom of the printer back plate.
Chapter 9: Removal and Replacement Procedures --- Covers RRP 1.
Chapter 9: Removal and Replacement Procedures --- Covers RRP 1.2 Top Cover Assembly Removal 1. Open the rear cover (RRP 1.1). 2. Remove the two 6mm silver screws located at the top rear of the Top Cover Assembly. 3. Open the Front Transport Assembly. 4. Remove one 6-mm silver screw at the top of the top cover. 5. Gently lift up and remove the Top Cover Replacement 1. Position the Top Cover so the plastic tabs on the Side Covers fit inside the Top Cover. 2. Press the Top Cover down and into place.
Chapter 9: Removal and Replacement Procedures --- Covers RRP 1.
Chapter 9: Removal and Replacement Procedures --- Covers RRP 1.3 Left Cover Removal 1. Open the rear cover (RRP 1.1). 2. Remove the Top Cover (RRP 1.2). 3. Use a screw driver to pry up the Left Cover latch located at the base of the fuser assembly . 4. Remove the Left Cover. Replacement 1. Insert the three plastic tabs at the bottom of the Left Cover into the corresponding slots in the printer frame. 2.
Chapter 9: Removal and Replacement Procedures --- Covers RRP 1.
Chapter 9: Removal and Replacement Procedures --- Covers RRP 1.4 Right Cover Removal 1. Open the Rear Cover (RRP 1.1). 2. Remove the Top Cover (RRP 1.2). 3. Use a screwdriver to pry up the cover latch located at the base of the fuser assembly . 4. Remove the Right Cover. Replacement 1. Insert the three plastic tabs located at the bottom of the Right Cover into the corresponding slots in the printer frame. 2.
Chapter 10 : Removal and Replacement Procedures — Feeder Assembly The following sections show how to remove and replace the components of the feeder assembly.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.1 Feeder Assembly Removal 1. Remove the Paper Cassette. 2. Position the printer on its Rear Cover . 3. Hold the printer steady while you remove the four 6mm silver screws securing the Feeder Assembly to the bottom of the printer frame. 4. Carefully pull the assembly a few inches away from the printer, exposing the wiring harness connecting the two section . 5. Unplug P/J 115 from the Feeder PWB. 6. Remove the Feeder Assembly. 7.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.2 Feed Solenoid NOTE: If this printer has an optional Feeder Assembly, remove it before starting this RRP. Removal 1. Remove the Paper Cassette. 2. Remove the Feeder Assembly (RRP 2.1). 3. Remove the two tapped 8mm gold screws securing the Feeder Tie Plate . 4. Remove the plate. 5. Remove the five screws (two 8mm silver screws on top, and three tapped 8mm silver screws on the bottom) securing Feed Housing R. 6. Remove Feed Housing R.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.3 Turn Solenoid NOTE: If this printer has an optional Feeder Assembly, remove it before starting this RRP. Removal 1. Remove the Paper Cassette. 2. Remove the Feeder Assembly (RRP 2.1). 3. Remove the two tapped 8mm gold screws securing the Feeder Tie Plate . 4. Remove the plate. 5. Remove the five screws (two 8mm silver screws on top, and three tapped 8mm silver screws on the bottom) securing Feed Housing R. 6. Remove Feed Housing R.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.4 Feed Roll Assembly NOTE: If this printer has an optional Feeder Assembly, remove it before starting this RRP (see section 2.1). Removal 1. Remove the Paper Cassette. 2. Remove the Feeder Assembly (RRP 2.1). 3. Remove the two tapped 8mm gold screws securing the Feeder Tie Plate. 4. Remove the plate. 5. Remove the five screws (two 8mm silver screws on top, and three tapped 8mm silver screws on the bottom) securing Feed Housing R. 6.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.5 Feed Roll NOTE: If this printer has an optional Feeder Assembly, remove it before starting this RRP. Removal 1. Remove the Paper Cassette. 2. Remove the Feeder Assembly (RRP 2.1). 3. Rotate the Feed Shaft so the flat side of the Feed Rolls are facing you. 4. Take the Feed Roll between your fingers and carefully rock it while pushing it off of the shaft . Replacement 1.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.6 Turn Roll Assembly NOTE: If this printer has an optional Feeder Assembly, remove it before starting this RRP (see RRP 2.1). Removal 1. Remove the Paper Cassette. 2. Remove the Feeder Assembly (RRP 2.1). 3. Remove the two tapped 8mm gold screws securing the Feeder Tie Plate. 4. Remove the plate. 5. Remove the five screws (two 8mm silver screws on top, and three tapped 8mm silver screws on the bottom) securing the Feed Housing R. 6.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.7 No-Paper Actuator NOTE: If this printer has an optional Feeder Assembly, remove it before starting this RRP. Removal 1. Remove the Paper Cassette. 2. Remove the Feeder Assembly (RRP 2.1). 3. Remove the two tapped 8mm gold screws securing the Feeder Tie Plate. 4. Remove the plate. 5. Remove the five screws (two 8mm silver screws on top, and three tapped 8mm silver screws on the bottom) securing the Feed Housing R. 6.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.8 Feeder PWB NOTE: If this printer has an optional Feeder Assembly, remove it before starting this RRP (see RRP 2.1). Removal 1. Remove the Paper Cassette. 2. Remove the Feeder Assembly (RRP 2.1). 3. Remove the two tapped 8mm gold screws securing the Feeder Tie Plate. 4. Remove the plate. 5. Remove the five screws (two 8mm silver screws on top, and three tapped 8mm silver screws on the bottom) securing the Feed Housing R. 6.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.
Chapter 10: Removal and Replacement Procedures --- Feeder Assembly RRP 2.9 Size Spring NOTE: If this printer has an optional Feeder Assembly, remove it before starting this RRP (see RRP 2.1). Removal 1. Remove the Paper Cassette. 2. Remove the Feeder Assembly (RRP 2.1). 3. Remove the two tapped 8mm gold screws securing the Feeder Tie Plate. 4. Remove the plate. 5. Remove the five screws (two 8mm silver screws on top, and three tapped 8mm silver screws on the bottom) securing the Feed Housing R. 6.
Chapter 11 : Removal and Replacement Procedures — Paper Transportation The following sections explain how to remove and replace the paper transport components.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.1 Link Assembly Removal 1. 2. 3. 4. Open the Rear Cover (RRP 1.1). Remove the Top Cover (RRP 1.2). Remove the Left Cover (RRP 1.3). Open the Front Cover and remove the two tapped 8mm silver screws securing the Link Assembly to the printer frame just below the fuser area . 5. Use a screwdriver to pry open the link spring that holds the Link Assembly to the front cover . 6. Remove the Link Assembly. Replacement 1.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.2 Gear Double L Removal 1. Open the Front Transport Assembly. 2. Remove the C–Ring holding the Gear Double L to its shaft . 3. Remove the Gear Double L by biasing the Lower Chute Assembly toward the front of the printer while you slide the gear off of the shaft. Replacement 1. Reinstall the Gear Double L by biasing the Lower Chute Assembly toward the front of the printer while you slide the gear onto the shaft . 2.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.3 Gear Double R Removal 1. Open the Front Transport Assembly. 2. Remove the C–Ring holding the Gear Double R to the shaft . 3. Remove the Gear Double R by biasing the Lower Chute Assembly toward the front of the printer while you slide the gear off of the shaft. Replacement 1. Reinstall the Gear Double R by biasing the Lower Chute Assembly toward the front of the printer while you slide the gear onto the shaft . 2.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.4 Lower Chute Assembly Removal 1. 2. 3. 4. Open the Front Transport Assembly. Remove the Gear Double L (RRP 3.2). Remove the Gear Double R (RRP 3.3). Push the Lower Chute Assembly back, while pressing the Bottom Plate Assembly against the Pick–Up Roll Assembly. This will expose the E–Rings securing the left and right Pivot Shafts. 5. Remove the E–Rings . 6.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.5 Take–Away Roll Assembly Removal 1. Open the Front Transport Assembly. 2. Remove the Take–Away Roll Assembly from the Lower Chute Assembly . Take the left end of the Take–Away Roll Assembly in your left hand and take the right end of the Assembly in your right hand. Pull the Assembly up while pushing the Lower Chute Assembly away from the Take–Away Roll. The Roll will pop out of the positioning tabs. Replacement 1.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.6 Front Transport Assembly Removal 1. Open the Rear Cover (RRP 1.1). 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Remove the Top Cover Assembly (RRP 1.2). Remove the Left Cover (RRP 1.3). Remove the Right Cover (RRP 1.4). Remove the Fuser Assembly (RRP 4.1). Remove the Gear Double L (RRP 3.2). Remove the Gear Double R (RRP 3.3). Remove the Lower Chute Assembly (RRP 3.4). Remove the Link Assembly (RRP 3.1) .
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.7 BTR Assembly Removal 1. Open the Front Transport Assembly. 2. Remove the BTR Assembly by pulling the ends of BTR Assembly shaft while pressing against the Transportation Chute Assembly . NOTE: Do not remove the Transportation Chute Assembly bearings and springs when you remove the BTR Assembly. CAUTION: Do not touch the BTR surface or the Transportation Chute Assembly Eliminator.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.8 Transportation Chute Assembly Removal 1. Open the Front Transport Assembly. 2. Remove the BTR Assembly (RRP 3.7). 3. Remove the two tapped 8mm gold screws that secure the Transportation Chute Assembly to the Front Transport Assembly . 4. Use the blade of a screwdriver to spread the latches that secure the Transportation Chute to the front cover. Lift the Transportation Chute Assembly away from the Front Transport Assembly. 5.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.9 Inlet Chute Assembly Removal 1. Open the Front Transport Assembly. 2. Remove the Inlet Chute Assembly from the Pick–Up Roll by holding the chute at both sides of the near edge, and rotating the Assembly back while pulling up . CAUTION: Do not touch the surface of the BTR Assembly. 3. Disconnect P/J 120 (Registration Sensor) from the bottom of the Assembly. 4.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.10 Registration Sensor Removal 1. 2. 3. 4. Open the Front Transport Assembly. Remove the Inlet Chute Assembly (RRP 3.9). Use your fingers to slightly spread the two plastic latches holding the Sensor in place . Remove the Registration Sensor from the Inlet Chute Assembly. Replacement 1. Install the Registration Sensor with connector P120 facing the left side of the Inlet Chute Assembly. 2.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.11 Front Plate Assembly Removal 1. 2. 3. 4. 5. 6. Open the Front Transport Assembly. Remove the BTR Assembly (RRP 3.7). Remove the Transportation Chute Assembly (RRP 3.8). Remove the Inlet Chute Assembly (RRP 3.9). Remove the wire harness that runs across the bottom of the plate. Remove the seven tapped 8mm gold screws securing the Front Plate Assembly (including the control panel)to the Front Transport Assembly. 7.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.12 Pick–Up Roll Assembly Removal 1. Open the Front Transport Assembly. 2. Remove the Inlet Chute Assembly (RRP 3.9). 3. Remove the two tapped 8mm gold screws securing the Pick–Up Roll Assembly to the Front Transport Assembly . NOTE: If the Lower Chute Assembly is in the way, close the Front Transport Assembly slightly. Remove the screws while you press the Bottom Plate Assembly away from you. 4. Remove the Pick–Up Roll Assembly.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.13 Pick–Up Solenoid Removal 1. 2. 3. 4. Open the Front Cover. Remove the BTR Assembly (RRP 3.7). Remove the Transportation Chute Assembly (RRP 3.8). Unplug the two wire P/J located under the Transportation Chute Assembly, that leads from the Pick–Up Solenoid. 5. Remove the tapped 8mm gold screw securing the Pick–Up Solenoid to the Front Transport Assembly . 6. Remove the Solenoid. Replacement 1.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.14 MBF Sensor Assembly Removal 1. 2. 3. 4. Open the Front Transport Assembly. Remove the Inlet Chute Assembly (RRP 3.9). Remove the Pick–Up Roll Assembly (RRP 3.12). Remove the two tapped 8mm gold screws securing the MBF Sensor Assembly to the Front Transport Assembly . NOTE: If the Lower Chute Assembly is in the way, slightly close the Front Transport Assembly. 5. Disconnect P/J 121 from the MBF Sensor Assembly. 6.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.15 MBF Sensor Removal 1. 2. 3. 4. 5. 6. Open the Front Transport Assembly. Remove the Inlet Chute Assembly (RRP 3.9). Remove the Pick–Up Roll Assembly (RRP 3.12). Remove the MBF Sensor Assembly (RRP 3.14) Use your fingers to slightly spread the two plastic latches holding the Sensor in place. Remove the MBF Sensor from the MBF Sensor Assembly . Replacement 1. Align the MBF Sensor with connector P121 facing left. 2.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.16 Bottom Plate Assembly Removal 1. 2. 3. 4. Open the Front Transport Assembly. Remove the Inlet Chute Assembly (RRP 3.9). Remove the Pick–Up Roll Assembly (RRP 3.12). Hold the Bottom Plate Assembly firmly at both ends and pull up to remove . Replacement 1. Align the plastic slots at the base of the Bottom Plate Assembly with the plastic tabs on the Front Transport Assembly. 2.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.17 Console Assembly Removal 1. 2. 3. 4. 5. Remove the BTR Assembly (RRP 3.7). Remove the Transportation Chute Assembly (RRP 3.8). Remove the Inlet Chute Assembly (RRP 3.9). Remove the Front Plate Assembly (RRP 3.11). Unplug P/J 22 (LCD) and P/J 23 (keypad) from the Console Assembly. NOTE: The Console Assembly wiring harness runs to P/J 50 on the MCU PWB. 6.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.
Chapter 11: Removal and Replacement Procedures --- Paper Transportation RRP 3.18 Front Tray Assembly Removal 1. Slide the black, slide switch (located on the right side of the tray) to the left. 2. Pull the assembly straight toward you. Replacement 1. Open the Front Tray door. 2. Align the Front Tray to the door . 3. Insert the metal pin (located on the left side of the tray) into the corresponding hole on the left side (inside) of the open door. 4.
Chapter 12 : Removal and Replacement Procedures — Fuser and Paper Exit The following sections explain how to remove and replace components of the fuser and paper exit.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.1 Fuser Assembly Removal 1. Open the Front Cover. 2. Remove the Rear Cover (RRP 1.1). 3. Remove the Top Cover Assembly (RRP 1.2). 4. Remove the Left Cover (RRP 1.3). 5. Remove the Right Cover (RRP 1.4). 6. Remove the three tapped 8mm gold screws securing the Fuser Assembly to the top of the ROS Assembly. 7. Slowly pull up on the Assembly to unplug P/J101. 8. Remove the Fuser Assembly. Replacement 1.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.2 Pressure Roll Removal 1. Remove all of the covers except the Front Transport Assembly. 2. Remove the Fuser Assembly (RRP 4.1). 3. Remove the two tapped 8mm gold screws securing the Fuser Cover Assembly to the Fuser Base . 4. Remove the Fuser Cover. 5. Unlatch the nip straps and remove the Pressure Roll. NOTE: The pressure roll bearings and springs on the nip straps drop off very easily. Do not lose them. Replacement 1.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.3 Exit Chute Removal 1. Remove all of the covers except the Front Transport Assembly. 2. Remove the Fuser Assembly (RRP 4.1). 3. Remove the Pressure Roll (RRP 4.2). 4. Remove the two 8mm gold collar screws and springs securing the Exit Chute to the Fuser Assembly . 5. Remove the Exit Chute. Replacement 1.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.4 Exit Roll Assembly Removal 1. Remove all of the covers except the Front Transport Assembly. 2. Remove the Fuser Assembly (RRP 4.1). 3. Remove the Pressure Roll (RRP 4.2). 4. Remove the Exit Chute (RRP 4.3). 5. Remove the two E–Rings at the ends of the Exit Roll Assembly . 6. Remove the Gear Exit located on the right end of the shaft. 7. Slide the Exit Roll shaft to the left and out of the Fuser Assembly. Replacement 1.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.5 Temperature Sensor Assembly Removal 1. Remove all of the covers except the Front Transport Assembly. 2. Remove the Fuser Assembly (RRP 4.1). 3. Remove the Pressure Roll (RRP 4.2). 4. Remove the Exit Chute (RRP 4.3). 5. Remove the Exit Roll Assembly (RRP 4.4). 6. Remove the following six screws : • One 10mm gold screw and washer securing the thermistor to the Fuser Assembly.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.6 Heater Rod Removal 1. Open the Rear Cover (RRP 1.1). 2. Remove all of the covers except the Front Transport Assembly. 3. Remove the Fuser Assembly (RRP 4.1). 4. Remove the Pressure Roll (RRP 4.2). 5. Remove the two 8mm gold screws and washers securing the Heater Rod at both ends of the Fuser Assembly . 6. Remove the two tapped 8mm gold screws securing the Fuser Frame R to the Fuser Assembly. 7.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.7 Heat Roll Removal 1. Open the Rear Cover (RRP 1.1). 2. Remove all of the covers except the Front Transport Assembly. 3. Remove the Fuser Assembly (RRP 4.1). 4. Remove the Pressure Roll (RRP 4.2). 5. Remove the Exit Chute (RRP 4.3). 6. Remove the Heater Rod (RRP 4.6). 7. Remove the right Heat Roll Ring (spring clip), Gear Heat Roll (drive gear), Heat Roll Bearing (collar), and Ground Plate on Heat Roll Bearing L. 8.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.8 Exit Actuator Removal 1. Open the Rear Cover (RRP 1.1). 2. Remove all of the covers except the Front Transport Assembly. 3. Remove the Fuser Assembly (RRP 4.1). 4. Remove the Pressure Roll (RRP 4.2). 5. Remove the Exit Chute (RRP 4.3). 6. Remove the Heater Rod (RRP 4.6). 7. Remove the Heat Roll (RRP 4.6). 8. Lift the Exit Actuator, along with the attached Exit Spring, and remove both from the Fuser Assembly . Replacement 1.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.
Chapter 12: Removal and Replacement Procedures --- Fuser and Paper Exit RRP 4.9 Exit Sensor Removal 1. Open the Rear Cover (RRP 1.1) 2. Remove all of the covers except the Front Transport Assembly. 3. Remove the Fuser Assembly (RRP 4.1). 4. Unplug P/J 119 from the Exit Sensor . 5. Use a screwdriver to pry open the clips holding the Exit Sensor to the Electronics Cover. 6. Remove the Exit Sensor. Replacement 1. Align the Exit Sensor with the slot in the Electronics Cover.
Chapter 13 : Removal and Replacement Procedures — Drive and Xerographic Modules The following sections show how to remove and replace the components of the drive and xerographic modules.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.1 Drive Assembly Removal 1. Remove all of the covers except the Front Transport Assembly. 2. Open the Front Cover. 3. Remove the CRU. 4. Remove the Fuser Assembly (RRP 4.1). 5. Remove the controller (ESS) . (RRP 6.2) 6. Remove the ESS enclosure (RRP 6.1). 7. Remove the Interconnect PWB enclosure (with PWB) (RRP 6.3). 8. Disconnect P/J 14 on the MCU PWB. 9.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.2 CRU Sensor PWB Removal 1. Remove all of the covers except the Front Transport Assembly. 2. Open the Front Cover. 3. Remove the Fuser Assembly (RRP 4.1). 4. Remove the controller (ESS). (RRP 6.2) 5. Remove the ESS enclosure (RRP 6.1). 6. Remove the Interconnect PWB enclosure (with PWB) (RRP 6.3). 7. Disconnect P/J 118 from the CRU Sensor PWB. 8. Use a screwdriver to pry off the CRU Sensor Cover . 9.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.3 CRU Actuator Assembly Removal 1. Open the Front Cover. 2. Remove all of the covers. 3. Remove the CRU. 4. Remove the Fuser Assembly (RRP 4.1). 5. Remove the controller (ESS). (RRP 6.2) 6. Remove the ESS enclosure (RRP 6.1). 7. Remove the Interconnect PWB enclosure (with PWB) (RRP 6.3). 8. Remove the CRU Sensor PWB (RRP 5.2). 9. Pull up on the Actuator Assembly to remove it from the ROS . Replacement 1.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.4 Scanner Motor Removal 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Remove all of the covers. Remove the CRU. Remove the Fuser Assembly (RRP 4.1). Remove the controller (ESS). (RRP 6.2) Remove the ESS enclosure (RRP 6.1). Remove the Interconnect PWB enclosuer (with PWB). Remove the HVPS (RRP 6.6). Remove the LVPS Assembly (RRP 6.7). Remove the six tapped 10mm gold screws securing the ROS Assembly.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.5 ROS Assembly Removal 1. Remove all of the covers, including the Front Transport Assembly. 2. Remove the CRU. 3. Remove the Fuser Assembly (RRP 4.1). 4. Remove the controller (ESS). (RRP 6.2) 5. Remove the ESS enclosure (RRP 6.1). 6. Remove the Interconnect PWB enclosure (with PWB and remove all P/Js from the Interconnect PWB.) (RRP 6.3). 7. Disconnect all of the P/Js on the MCU PWB. 8.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.5 ROS Assembly Continued Replacement 1. Align the ROS Assembly onto the Frame Base. 2. Reconnect P/J 112 and P/J 114 from the ROS Assembly, and P/J 113 from the SOS Assembly. 3. Reinstall the six tapped 10mm gold screws securing the ROS Assembly. 4. Reinstall the CRU Sensor PWB. 5. Reinstall the CRU Actuator Assembly. 6. Reinstall the Drive Assembly. 7. Reinstall the LVPS Assembly. 8. Reinstall the HVPS. 9.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.
Chapter 13: Removal and Replacement Procedures - Drive and Xerographic Modules RRP 5.6 Toner Sensor Assembly Removal 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Open the Rear Cover (RRP 1.1) Remove all of the covers, including the Front Transport Assembly. Remove the CRU. Remove the Fuser Assembly (RRP 4.1). Remove the controller (ESS). (RRP 6.2) Remove the ESS enclosure (RRP 6.1). Remove the Interconnect PWB enclosure (with PWB and disconnect all the P/Js on the Interconnect PWB.) (RRP 6.3).
Chapter 14 : Removal and Replacement Procedures --- Electrical Modules The following sections explain how to remove and replace the electrical modules.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.1 Controller (ESS) Enclosure Removal 1. 2. 3. 4. Open the Rear Cover (RRP 1.1). Remove all of the covers, except the Front Transport Assembly. Remove the controller (ESS). (RRP 6.2) Remove the following components: • Two sheet metal screws from the ESS enclosure. The locations are stamped with the number 1. • Four silver machine screws from the ESS enclosure. The locations are stamped with the number 2.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.2 Controller (ESS) Removal: 1. Press down on the tabs to open and lower the rear cover. 2. Loosen the thrumbscrews and remove the system controller (ESS) board. 1 Thumbscrews 2 System Controller (ESS) Board 3 Rear Cover Replacement Reinstall and secure the controller (ESS) board and close the rear cover.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.3 Interconnect PWB Enclosure (with PWB) Removal 1. 2. 3. 4. 5. 6. Open the Rear Cover (RRP 1.1). Remove all of the covers, except the Front Transport Assembly. Remove the controller (ESS). (RRP 6.2) Remove the ESS enclosure (RRP 6.1). Unplug the Exit Sensor . Remove the two tapped 6mm gold screws securing the Electronics Box Cover to the ROS Assembly. 7.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.4 Earth Plate Assembly Removal 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Open the Front Cover. Remove all of the covers. Remove the CRU. Remove the Fuser Assembly (RRP 4.1). Remove the controller (ESS). (RRP 6.2) Remove the ESS enclosure (RRP 6.1). Unplug the Exit Sensor. Disconnect P/J CR and P/J DB from the HVPS. Remove the Link Assembly (RRP 3.1).
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.5 MCU PWB NOTE: If you replace the MCU PWB, you lose the current Total Print Count data recorded there. Write down the Total Print Count data before replacing the MCU PWB. Removal 1. 2. 3. 4. 5. 6. 7. 8. Remove all of the covers. Remove the Fuser Assembly (RRP 4.1). Remove the controller (ESS). (RRP 6.2) Remove the ESS enclosure (RRP 6.1). Remove the Inteconnect PWB enclosure (with PWB) Disconnect all P/Js on the MCU PWB.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.6 HVPS Removal 1. 2. 3. 4. 5. 6. 7. 8. 9. Open the Rear Cover (RRP 1.1). Remove all of the covers. Remove the Fuser Assembly (RRP 4.1). Remove the controller (ESS). (RRP 6.2) Remove the ESS enclosure (RRP 6.1). Remove the Interconnect PWB enclosure (with PWB) Disconnect all P/Js on the HVPS. Remove the five tapped 8mm gold screws securing the HVPS to the frame . Remove the HVPS from the Electronics Box. Replacement 1. 2. 3. 4. 5.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.7 LVPS Assembly Removal 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Open the Front Cover. Remove all of the covers. Remove the Fuser Assembly (RRP 4.1). Remove the controller (ESS). (RRP 6.2) Remove the ESS enclosure (RRP 6.1). Remove the Interconnect PWB enclosure (with PWB). Also disconnect the P/Js on the Interconnect PWB. Disconnect all P/Js on the MCU PWB.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.
Chapter 14: Removal and Replacement Procedures --- Electrical Modules RRP 6.8 Fan Removal 1. 2. 3. 4. 5. 6. 7. 8. 9. Open the Rear Cover (RRP 1.1). Remove all of the covers. Remove the Fuser Assembly (RRP 4.1). Remove the controller (ESS). (RRP 6.2) Remove the ESS enclosure (RRP 6.1). Remove the Electronics Box Cover (RRP 6.3). Disconnect P/J 18 from the MCU PWB. Remove the two 30mm gold screws and washers securing the Fan to the Frame Base . Remove the Fan. Replacement 1.
Chapter 15 : Removal and Replacement Procedures — Options The following sections show how to remove the options from the printer. Troubleshooting instructions are also included.
Chapter 15: Removal and Replacement Procedures --- Options RRP 7.1 Memory and Font Options The following procedures explain how to remove and replace the following options: • 1- and 2-MB Programmable Font Modules • 2-, 4-, and 8-MB Memory Modules Turn the printer off (o) and unplug the power cord. Disconnect all cables from the printer.
Chapter 15: Removal and Replacement Procedures --- Options Press down on the tabs to open and lower the rear cover. 1 2 3 Loosen the thumbscrews and remove the system controller (ESS) board.
Chapter 15: Removal and Replacement Procedures --- Options J6 J8 J3 Remove the option from the appropriate slot: J6 is the slot of the font module. J3 or J8 is the slot for the memory option.
Chapter 15: Removal and Replacement Procedures --- Options Install the option into the appropriate slot. J6 is the slot of the font module. J3 or J8 is the slot for the memory option. With the notched edge to the left, insert the module at a 30° angle into the slot. Rotate it vertically until it snaps into place.
Chapter 15: Removal and Replacement Procedures --- Options 1 2 3 Reinstall and secure the controller (ESS) board and close the rear cover. 1 Thumbscrews 2 System Controller (ESS) Board 3 Rear Cover Reconnect all cables.
Chapter 15: Removal and Replacement Procedures --- Options Plug in and turn on (I) the printer. Print a hardware report. Using the printer control panel: 1. Press the Menu key. The printer is placed offline and in menu mode. 2. Go to the Reports menu to print a Hardware Report. 3. After printing the report, press Online to place the printer back online. 4. Verify that the optionis listed on the report. Troubleshooting If the option you just installed is not listed on the Hardware Report, you should: 1.
Chapter 15: Removal and Replacement Procedures --- Options RRP 7.2 Communications Options The following sections explain how to remove and replace the following options: • Internal and External Fax Modems • Serial Interface • AppleTalk Interface • EtherTalk Interface Turn the printer off (O) and unplug the power cord.
Chapter 15: Removal and Replacement Procedures --- Options Disconnect all cables from the printer. Press down on the tabs to open and lower the rear cover.
Chapter 15: Removal and Replacement Procedures --- Options 1 2 3 Loosen the thumbscrews and remove the system controller (ESS) board. 1 Thumbscrews 2 System Controller (ESS) Board 3 Rear Cover 2 1 2 3 Remove the blank plate covering an interface connector slot.
Chapter 15: Removal and Replacement Procedures --- Options J7 J9 Plug the interface connector into location J7 or J9 and secure. Be sure that the screws are inserted through the insulator cover.
Chapter 15: Removal and Replacement Procedures --- Options 1 2 3 Reinstall and secure the controller (ESS) board thumbscrews and close the rear cover. 1 Thumbscrews 2 System Controller (ESS) Board 3 Rear Cover Reconnect all cables.
Chapter 15: Removal and Replacement Procedures --- Options Plug in and turn on (o) the printer. Print a hardware report. Using the printer control panel: 1. Press the Menu key. The printer is placed offline and in menu mode. 2. Go to the Reports menu to print a Hardware Report. 3. After printing the report, press Online to place the printer back online. 4. Verify that the Fax board is listed on the report.
Chapter 15: Removal and Replacement Procedures --- Options RRP 7.3 Optional Feeder Assembly Removal: 1. Switch OFF Main Power, and disconnect the power cord from the printer. 2. Lift the printer off the optional feeder assembly. Replacement: 1. Carefully pace the printer on top of the feeder assembly. 2. Align the edges of the printer with the edges of the asembly. 3. Run a few test prints to check printer operation and print quality.
Appendix A : Tools Training, Documentation, and Training Training consists of a 2-day self-paced course. The course is part of this Field Service Manual. DEClaser 3500 Self Paced Service Guide This guide is for users who provide phone support or full FRU replacement of the DEClaser 3500 printer. Customers have a minimum 1-year warranty where they can return the printer to Digital. Most customers will continue with the support of Return to Digital (RTD).
Appendix A: Training, Tools, and Documentation Review the User's Guide and Driver Manuals; pay particular attention to: • Chapter 3: Printing and using different types of media • Using the control panel • Control panel messages • Appendix E: Paper Specifications • Differences between the PCL and PS drivers Overall, know the User's Guide and drivers completely. 2. The next 1/2 day involves using and understanding the Field Service Manual (EK-D35PSSG).
Appendix A: Training, Tools, and Documentation 4. Spend the last 1/2 day doing fault insertion, using the diagnostic tool (if available), reviewing the printer and its usage. Also review the tools listed in this appendix. A. Check and Adjustments (Diagnostic Tool) - be very careful of this section. The printer has been factory set; most adjustments will not be needed unless there is a FRU replacement or the printer requires a major print quality adjustment. B.
Appendix A: Training, Tools, and Documentation Documentation and Option Information The DEClaser 3500 has the following documentation and options: Document Titles and Order Numbers for the Printer: EK-D350P-SG EK-D350P-UG EK-D350P-RG EK-D350P-AG EK-D350P-FI EK-D350P-IG EK-D350P-MI EK-D350F-UG EK-D350F-RG EK-D350S-UG EK-D350S-RG EK-D350G-UG EK-D350G-RG EK-D350U-UG EK-D350U-RG EK-D350H-UG EK-D350H-RG EK-D35PS-SG A-4 DEClaser 3500 Printer Software Guide DEClaser 3500 Printer User's Guide DEClaser 3500 Print
Appendix A: Training, Tools, and Documentation DEClaser 3500 Sales Option Numbers Base Unit Part Number LN14-CA LN14-AD LN14-AE LN14-AI LN14-AS LN14-AT LN14-AZ LN14-CB LN14-CC LN14-CD Countries supported USA, Canada, Mexico Denmark England Italy Spain Israel Australia New Zealand Switzerland Sweden Finland Norway Portugal Belgium France Holland Germany Core Product LN14-A2 LN14-A3 LN14-A3 LN14-A3 LN14-A3 LN14-A3 LN14-A3 LN14-A3 LN14-A3 Country Kit Part Number NONE NONE-INSERT POWER CORD NONE-INSERT POWE
Appendix A: Training, Tools, and Documentation DEClaser 3500 Sales Option Numbers MAC Environment Part Number Countries Supported Core Product LN14M-CA USA Canada Mexico Denmark England Ireland Italy Spain Israel Australia New Zealand Switzerland Sweden Finland Norway Portugal Belgium France Holland Germany LN14M-AD LN14M-AE LN14M-AI LN14M-AS LN14M-AT LN14M-AZ LN14M-CB LN14M-CC LN14M-CD A-6 Added to Packaging by Digital Dist LN14-A2 Country Kit Part Number NONE LN14-AD LN14-AE NONE NONE LN14X-
Appendix A: Training, Tools, and Documentation DEClaser 3500 Sales Option Numbers Networked Model Part Number Countries Supported USA Canada Mexico Denmark Core Product Added to Packaging by Digital Dist LN14-A2 Country Kit Part Number NONE LN14-AD NONE LN14X-NW LN14N-AI England Ireland Italy LN14-AE NONE LN14X-NW LN14-AI LN14X-KI LN14X-NW LN14N-AS Spain LN14-AS LN14X-KS LN14X-NW LN14N-AT Israel LN14-AT NONE LN14X-NW LN14N-AZ Australia New Zealand Switzerland LN14-AZ NONE LN1
Appendix A: Training, Tools, and Documentation DEClaser 3500 Country Kits Country Kit Part Number None Country Supported Denmark None LN14X-KI England Ireland Italy LN14X-KS Spain None Israel None Australia New Zealand Switzerland LN14X-MB None LN14X-MD A-8 Sweden Finland Norway Portugal Belgium France Holland Germany Contents Power Cord (17-00310-08) INSERT INTO PACKAGING Power Cord (17-00209-15) INSERT INTO PACKAGING Power Cord (17-00364-18) User's Guide: Italian (EK-D350U-UG) Quick Setup
Appendix A: Training, Tools, and Documentation DEClaser 3500 Retail/Distribution/Pallet Part Numbers RETAIL RT-LN14-CA (Quantity of 1) RT-LN14M-CA (Quantity of 1) RT-LN14N-CA (Quantity of 1) LN14-CA (at RETAIL PRICING) LN14M-CA (at RETAIL PRICING) LN14N-CA (at RETAIL PRICING) DISTRIBUTION DL-LN14-PA DL-LN14M-PA DL-LN14N-PA (Quantity of 12) LN14-CA (Quantity of 12) LN14M-CA (Quantity of 12) LN14N-CA DL-LN14-PF DL-LN14M-PF DL-LN14N-PF (Quantity of 12) LN14-AD (Quantity of 12) LN14M-AD (Quantity of 12) L
Appendix A: Training, Tools, and Documentation DEClaser 3500 Accessories/Supplies Toner LN14X-AA DEClaser 3500 Toner cartridge INTERFACE CARDS LN14X-NW DEClaser 3500 Network Option • - Interface card • - Interface Installation Guide • - MS-DOS NIC Card Software Utilities for UNIX (TCP/IP), Macintosh (EtherTalk) and Novell • - MAC PS Drivers • - MAC PS Docs LN14X-SI • • DEClaser 3500 Serial Interface Option Interface Option Installation Guide LN14X-AT DEClaser 3500 Appletalk Interface Option One Packa
Appendix A: Training, Tools, and Documentation FAX OPTIONS LN14X-FX DECLASER 3500 Internal FAX option for US • - FAX Card • - PS FAX Driver • - PS FAX Docs LN14X-ZK DEClaser 3500 External FAX option for UK Package #1 • - FAX Module • - Serial Interface Card • - FAX Module and Serial Interface Installation Guide • - PS FAX Drivers • - PS FAX Documentation • - 2 Interconnect Cables (one comm.
Appendix A: Training, Tools, and Documentation FONT OPTIONS LN14X-FB DEClaser 3500 2MB Programmable Font Module - SIMM - Guide MEDIA HANDLING LN14X-TA LN14X-TC LN14X-TE LN14X-TF LN14X-TG LN14X-TL LN14X-TU DEClaser 3500 500 Sheet A4 Paper Tray DEClaser 3500 500 Sheet Letter Paper Tray DEClaser 3500 Envelope Tray DEClaser 3500 Optional Feeder with 500 Sheet Letter Paper Tray DEClaser 3500 Optional Feeder with 500 Sheet A4 Paper Tray DEClaser 3500 250 Sheet Legal Paper Tray DEClaser 3500 250 Sheet Universa
Appendix A: Training, Tools, and Documentation Tools and Additional Information Operating systems supported: - Can print from: • Microsoft Windows • MS-DOS • Macintosh systems • OpenVMS • Ultrix/OSF/Unix Special SW requirements: ANSI (DEC PPL3)/PostScript Level 2/ASCII support on OpenVMS base requires the purchase of the DECprint Supervisor for OpenVMS(Version 1.1 or higher) media kit.
Appendix A: Training, Tools, and Documentation Other sources: (* means internal to Digital) • Notes files: • REGENT::PRINTING_SUPPORT • REGENT::POSTSCRIPT_PRINTING • REFINE::LN14_BUGS (special) • Documentation - TIMA/SSB • product service plan - TIMA • print engine purchase spec in REGENT::3XNHWLIBRY: • Others - TIMA articles Support Information: • List Local PFE's (Product Focus Engineers): • List of CSCs that support product: ALF and CXO Customer's responsibilities: • Preventive Maintenance: • Clean the
Appendix A: Training, Tools, and Documentation Service Providers: • • Digital: (for example, ServiCenters, Depots etc ...) Others: (retailers etc ...) Business Information: • Selling Channels: Direct, Commercial distributors, VARS, Retail. • Related Offers: • Others (for example, competition information) Feedback/Comments/Voice of the Customer : Thank you for your help to improve our products and services.
