User manual

Copyright © 2006 NEXCOM International Co., LTD. All rights reserved
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Warranty and RMA
NICE 3200, NICE 3220, ICES 101, ICES 120, ICEB 3200 User Manual
NEXCOM RMA Policy
1. Warranty Period
NEXCOM manufactures products that are new or equivalent to new in
accordance with industry standard. NEXCOM warrants that products
will be free from defect in material and workmanship for 24 months
beginning on the date of invoice by NEXCOM. HCP series products
(Blade Server) which are manufactured by NEXCOM are covered by
a three year warranty period.
2. RMA (Return Merchandise Authorization)
2.1 Customers shall enclose the “NEXCOM RMA Service Form” with
the returned packages.
2.2 Customers must collect all the information about the problems
encountered and note anything abnormal or, print out any on-screen
messages, and describe the problems on the “NEXCOM RMA Ser-
vice Form” for the RMA number apply process.
2.3 Customers can send back the faulty products with or, without ac-
cessories (manuals, cable, etc.) and any unnecessary components
from the card, such as CPU and DRAM. If the components were
suspected as part of the problems, please note clearly that which
components are included. Otherwise, NEXCOM is not responsible for
the devices/parts.
2.4 Customers are responsible to for the safe packaging of defective
products are durable enough to be resistant against further damage
and deterioration during transportation. In case of damages occurred
during the transportation, the repair is treated as “Out of Warranty.”
2.5 Any products returned by NEXCOM to other locations besides
the customers’ site will bear an extra charge and will be billed to the
customer.
3. Repair service charges for out of warranty products
NEXCOM will charge for out of warranty products in two categories,
one is basic diagnostic fee and another is component (product) fee.
3.1 System level
a. Component fee: NEXCOM will only charge for main components,
such as SMD chip, BGA chip, etc. Passive components will be re-
paired for free, ex: resistor, capacitor.
b. Items will be replaced with NEXCOM products if the original one is
not able to be repaired. Ex: motherboard, power supply, etc.
c. Replaced with 3rd party products if needed.
d. If RMA goods can not be repaired, NEXCOM will return it to cus-
tomer without any charge.
3.2 Board level
a. Component fee: NEXCOM will only charge for main components,
such as SMD chip, BGA chip, etc. Passive components will be re-
paired for free, ex: resistors, capacitors.
b. If RMA goods can not be repaired, NEXCOM will return it to cus-
tomer without any charge.
Warranty and RMA