Telecommunication Systems Division Digital Business Telephone Systems DKT/IPT Telephone User Guide November 2003
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery.
Contents Introduction Organization...................................................................................................................... vii How to Use This Guide.................................................................................................... viii Conventions ..................................................................................................................... viii Related Documents/Media.....................................................................
Contents Chapter 3 – Advanced Operation Answering a Call................................................................................................................10 Handset ...........................................................................................................................10 Speaker ...........................................................................................................................10 Handsfree Answerback....................................................
Contents Chapter 3 – Advanced Operation Station .............................................................................................................................30 Station Call Forward Categories.....................................................................................31 Call Forward Settings .....................................................................................................31 Station Call Forward Procedures ..........................................................
Contents Chapter 4 – DKT3014 LCD Features Emergency Page .............................................................................................................52 Privacy ...............................................................................................................................53 Redial .................................................................................................................................53 Speed Dial.......................................................
Contents Appendix A – Centrex Application Buttons and LEDs...........................................................................................................82 DSS Console ......................................................................................................................83 DSS Buttons....................................................................................................................83 Calling a Station ..............................................................
Contents Appendix C – IPT1020-SD Settings vi Strata CTX DKT/IPT Telephone 11/03
Introduction This user guide describes how to use these Toshiba Strata series telephone products with Strata CTX 100-S, CTX100, and CTX670 telephone systems: • Strata 3000-series and 2000-series digital telephones • Strata IP telephone (IPT1020-SD) • Strata Digital Add-on Module (DADM) • Strata Direct Station Selection (DSS) console Organization • Chapter 1 – The Grand Tour provides an overview of the digital telephones. • Chapter 2 – The Basics covers the basic telephone features that you need to know.
Introduction How to Use This Guide • Appendix B – Button Labels lists the feature button designations of the 3000series digital telephone models. • Appendix C - IPT1020-SD Settings explains how to enter data for this telephone if it wasn’t previously entered or if you need to change the settings. How to Use This Guide This guide provides in-depth instructions for the DKT3000- and DKT2000-series digital telephones, IPT1020-SD telephones and their features.
Introduction Related Documents/Media Conventions Description shows a multiple PC keyboard or telephone button entry. Entries without spaces between them show a simultaneous entry. Example: Delete+Enter. + Entries with spaces between them show a sequential entry. Example: + . Tilde (~) Means “through.” Example: 350~640 Hz frequency range. See Figure 10 Grey words within the printed text denote cross-references.
Introduction Related Documents/Media x Strata CTX DKT/IPT Telephone 11/03
The Grand Tour 1 This chapter familiarizes you with DKT3000-series digital speakerphones, IPT1020-SD Internet Protocol Telephones (IPTs), and DKT2000-series digital speakerphones (model numbers appear on the bottom of your telephone).
The Grand Tour DKT3000-series Telephones Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers. The DKT3001 single line digital telephone is also available - see the Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide for more details.
The Grand Tour DKT3000-series Telephones Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics. Flexible Buttons Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous page) that can be programmed to do many button functions, including: • Line is used to access an outside line. • Primary Extension is your extension button.
The Grand Tour IPT1020-SD Telephones When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 21 for more information. • 0RGH is generally used as a Soft Key. • Pressing 3DJH switches you from the Call Forward (CF) display to the User Name display. • Pressing 6FUROO advances you through information. • )HDWXUH will be used in the future. IPT1020-SD Telephones IPT1020-SD 20-button with two-line by 24-character LCD.
The Grand Tour DKT2000-series Telephones LCD Display Handset LCD Control Buttons/ Soft Keys Red/Green LED Indicators Dial Pad Flexible Buttons 5972 Fixed Buttons Microphone Location DKT2020-SD Telephone Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.
The Grand Tour DKT2000-series Telephones Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments. Line Buttons You may have buttons designated as /LQH and/or 3RROHG /LQH *US which enable you to directly access outside lines.
2 The Basics This chapter shows you the basic operation of your DKT3000-series telephone, IPT1020-SD, or DKT2000-series telephone. Important! The text in this chapter applies to the DKT3000-series telephones, IPT1020-SD, and DKT2000-series telephones, unless otherwise noted. Important - Read First Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes ❐ throughout this book to mark which features you have.
The Basics Important - Read First Which Outgoing/Incoming Call Features Do I Have? Check mark here which outgoing/incoming features you have on your system. ❐ ❐ ❐ ❐ ❐ ❐ 8 Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift the handset or press 6SNU you hear dial tone and the Line Light Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.
The Basics Making a Call Making a Call There are three ways to originate a call from your digital telephone: Hot Dialing 1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker. 2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation. Spkr Button 1.
The Basics Answering a Call Answering a Call There are several ways to answer a call: Handset ➤ If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ➤ If not, press the button associated with the ringing line (flashing green LED). Speaker ➤ If your telephone is programmed for Ringing Line Preference, press 6SNU and the telephone automatically answers the ringing line.
The Basics Message Waiting Message Waiting Use your 0VJ LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone.
The Basics Microphone Turning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this feature is set in system programming. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press 0VJ or . The Msg LED flashes red on the called telephone.
The Basics Call Transfer Call Transfer 1. While on a call, press &QI 7UQ. Your Line LED flashes green and you hear internal dial tone. 2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call. Note If the privacy option has been disabled, then if you use a /LQH button when you transfer the call, the LED will flash red until the receiving party answers.
The Basics Conference Calls Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master.
The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call. ➤ To add Voice Mail to a conference call (performed by Conference Master) 1. Press &QI 7UQ to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code.
The Basics Conference Calls Conference Split/Join/Drop If you initiate a conference with two or more parties, you and another member of the conference can leave (Split) the conference for a private conversation. During this time, other conference members remain connected. You can then Join both of you back into the conference, or you can Drop (disconnect) the member you are connected to.
The Basics Conference Calls If you want to Split with a different extension, continue to press the NEXT soft key until you see that extension. Example, if you want to Split with extension 202, press the NEXT soft key until you see 202. Then press the number shown to the left of it ( ) on the dial pad. 3. You can return both yourself and the other Split party back into the conference by pressing JOIN.
The Basics Hold Hold 1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red. • To return to the held call, press the held /LQH button. • If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station indefinitely. • If the held party hangs up, the call is released. 2. Repeat Step 1 to place additional lines on hold.
The Basics Volume Control Volume Control ➤ To adjust the handset volume ➤ Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume during the call. When you hang up, the volume returns to the default setting. ➤ To adjust the speaker volume for internal/external calls and background music 1. Press 6SNU. 2. Press an extension button - you hear dial tone. 3. Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume. This volume setting applies to all calls until changed.
The Basics LCD Contrast Adjustments 20 Strata CTX DKT/IPT Telephone 11/03
3 Advanced Operation This chapter gives you more details about your DKT3000-series telephone, IPT1020-SD, or DKT2000-series telephone’s advanced functions. Using Your LCD If your telephone has an LCD, use this section to learn more about its functions. In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call duration displays. A “+” on the LCD readout (shown at right) indicates there is more data to display.
Advanced Operation Soft Keys Soft Keys When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and )HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series phones and the IPT1020-SD.) The following table defines Soft Key Prompts. Table 1 22 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number. ACB Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
Advanced Operation Soft Keys Soft Key Example When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work. 1. When an outside call is in progress, the LCD appears as shown on the right. ABR = Automatic Busy Redial CONF = Conference PAGE = Paging 00:01:01 Soft Key Prompts ABR CONF PGE Mode Page Scroll Feature LCD Control Buttons/Soft Keys 6060 2.
Advanced Operation Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your CTX System Administrator. Msg No.
Advanced Operation Account Code Calls Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.
Advanced Operation Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.
Advanced Operation Automatic Busy Redial Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some telephones on your system. Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number.
Advanced Operation Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination.
Advanced Operation Background Music Background Music You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CTX system: the first source is Quiet Tone, all others can be music or recorded information. ➤ To enable background music on your telephone speaker ➤ Press %*0. LED turns on. ...or press an extension button + + n + , where n is the music source 1~15.
Advanced Operation Call Forward Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in system Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine or change your System Call Forward destination. The other type is Station Call Forwarding. You can use Station Call Forwarding (CF) to replace your System CF destination with a custom CF setting made from your station.
Advanced Operation Call Forward Station Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings. • Call Forward Any Call – Forwards any call, whether an internal call or incoming line call. • Call Forward - Incoming Line – Forward incoming line calls only.
Advanced Operation Call Forward • Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). • Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for canceling.
Advanced Operation Call Forward Call Forward Examples ➤ To set your telephone to CF Busy-No Answer to an internal extension number ➤ Press your extension button + + + = Call Forward Access Code sequence = Internal Extension Number = Ring time in seconds before Call Forwards ➤ To set another telephone to CF Busy-No Answer to an outside destination number after a set time ➤ Press your extension button + + + + + + + + = CF Busy No Answe
Advanced Operation Call Forward Table 2 Call Forward Procedure (continued) Feature Button Sequence Busy No Answer to an ext. Press ext. button + + dial the dest. ext. no. (tone) + timer ( ~ ) (tone) Busy No Answer to outside telephone no. Press ext. button + + outside line access code + dest. telephone no. + + timer ( ~ ) (tone) Cancel Press ext. button + (tone) Call Forward - Incoming Line Calls: Forward incoming line calls only. All Calls to an ext. Press ext.
Advanced Operation Call Forward Table 2 Call Forward Procedure (continued) Feature Button Sequence Busy to outside telephone no. Press ext. button + (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code + + outside line access code + dest. telephone no. + (tone) No Answer to an ext. Press ext. button + (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code (tone) + + dest. telephone no.
Advanced Operation Call Forward Table 2 Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Call - Set for Another Station: Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls to an ext. Press ext. button + (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code + (tone) + dest. telephone no. (tone) All Calls to outside telephone no. Press ext.
Advanced Operation Call History Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible &DOOHU ,' button. ➤ To view Call History ➤ When your station is idle, press the &DOOHU ,' button.
Advanced Operation Call Pickup ➤ To park a call 1. While on a call, press 3DUN LQ 2UELW ...or &QI 7UQ + . The LED flashes green (consultation-hold). If you were on an extension during the call, and you have line button on your telephone, the line LED will flash until the call is picked up (depending on programming). 2. Specify the Park Orbit using one of the following: • Press and the system automatically selects a General Park Orbit between ~ . The chosen orbit appears on the LCD.
Advanced Operation Call Pickup Ringing, Page or Held Call Pickup This feature picks up ringing or held calls, including Group Page and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-tostation and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively. ➤ To perform Call Pickup ➤ Press the buttons shown in the table below for the desired Pickup feature.
Advanced Operation Call Waiting Notes • The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button on a multi-button telephone. • If more than one call is on hold, the call on the telephone’s lowest button number is picked up. • Ringing calls are picked up over held calls as a priority.
Advanced Operation Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your CTX System Administrator for details. 1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear CTX dial tone.
Advanced Operation Distinctive Ringing Distinctive Ringing ➤ To set distinctive ringing (CTX software R1.2 or lower) 1. Press to enter User Programming Mode. 2. Press a /LQH button. The Line LED is steady green. 3. Enter the ringing pitch number: = Low, = Middle, = High, = Combination 4. Lift the handset to return to idle. ➤ To set distinctive ringing (CTX software R1.3 or higher) 1. Press to enter User Programming Mode. 2. Press a /LQH or extension button.
Advanced Operation Do Not Disturb Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.
Advanced Operation Door Lock(s) Setting DND for Another Extension ➤ To activate DND for another extension ➤ Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + (hear Success Tone). This sets DND as if activated by the Primary extension on the target telephone. ➤ To deactivate DND for another extension ➤ Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + (hear Success Tone).
Advanced Operation Door Phone(s) Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. LCD telephones display the door phone name ID when calls are made to or from door phones. The number of possible door phones varies by Strata CTX system, 01~24 maximum for larger systems.
Advanced Operation Echo Cancellation ➤ To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press (hear three tone bursts), then enter the door phone number (01~24, depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone. ➤ To call from a door phone 1.
Advanced Operation Emergency Ringdown Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination. A station number or a group pilot number can be specified as an emergency ringdown destination.
Advanced Operation Off-hook Call Announce Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker. Handset OCA Announce can operate on any digital telephone.
Advanced Operation Override Calls 3. Press 0LF or 0LFURSKQ &XW RII again to reconnect to the second caller. You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset. Override Calls The available override features are: Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting.
Advanced Operation Override Calls Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. ➤ To perform Executive Override ➤ After reaching a busy station, press ...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.
Advanced Operation Paging Class of Service Override By dialing a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system. ➤ To perform Class of Service Override 1. Access an outside line.
Advanced Operation Paging ➤ Press *URXS 3DJH and enter the Group number (01~16) ...or press extension + and enter the zone number. Answering a Page ➤ To answer a Group Page, lift the handset off-hook, press extension + and enter the Page Zone number (01~08, depending on your telephone system). ➤ To answer an External Page Zone, lift the handset off-hook, press extension + and enter the Page Zone number (01~08, depending on your telephone system).
Advanced Operation Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming. By default, the system is private.
Advanced Operation Speed Dial Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial: • Station SD – Your CTX System Administrator allocates a block of up to 100 personal SD numbers (10 per telephone).
Advanced Operation Storing a System/Station Speed Dial Number Accessing System SD and Personal SD Directories Names can be assigned to System and Station (personal) Speed Dial numbers. These directories appear on large screen (DKT3014-SDL) telephones only. ➤ To access the SD directories 1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen. 2. Press the MORE Soft Key to view following pages; press PREVIOUS to page back. 3.
Advanced Operation Storing a System/Station Speed Dial Number DKT3014-SDL Name Storage If you have a DKT3014-SDL phone, you can store names for Personal SD numbers (see “Storing Personal Speed Dial Names” on page 68). Advanced Speed Dial Operation Special Characters SD numbers may include ~ , , Table 7 and Pause. Phone Number Dial String Characters Entry Meaning a 0~9 End of Speed Dial Number when entering via access code ( ) Escape.
Advanced Operation Tone/Pulse Dialing Tone/Pulse Dialing With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones. Note With ISDN calls, when 7RQH 'LDO 6HOHFW is pressed, all of the digits entered after that point will be sent with touchtones. ➤ To change Tone Dialing 1. Access an outside line. 2.
Advanced Operation Voice Mail - Direct Transfer Voice Mail - Direct Transfer The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person’s telephone. ➤ To transfer a call directly to Voice Mail (VM) 1. While on a call, press &QI 7UQ. You hear feature dial tone. 2. Enter . You hear entry tone. 3. Enter the VM mailbox number (usually the same as the extension number), then press . The call transfers immediately and your extension becomes idle.
Advanced Operation Voice Mail Soft Keys Table 9 DKT 3014 SDL Soft Keys for CTX Digital Telephones DKT 3010 SD DKT 3020 SD IPT1020 SD DKT 2010 SD DKT 2020 SD ACCEPT ADD Confirm automatic copy destination ADD ADD ADD DESTS ADD MBX Voice Mail Functions Create a Guest Mailbox Additional Destinations ADD ADD Add a mailbox to the list ALL MSGS Copy All Messages AM? AM APPEND Append recording APND AUTO COPY Set Automatic Msg Copy BACK UP Backup (rewind) BSY GRT REC Record Busy Greeting B
Advanced Operation Voice Mail Soft Keys Table 9 DKT 3014 SDL Soft Keys for CTX Digital Telephones (continued) DKT 3010 SD DKT 3020 SD IPT1020 SD DKT 2010 SD DKT 2020 SD DESTINATION Voice Mail Functions Enter automatic copy destination DIRECTORY DIR DIR Directory plus name DND DND DND Change Do Not Disturb (On/Off) Enable/Disable: ENABLE/ DISABLE • Notification template (toggle) • Automatic copy Set copy End Time END TIME FOLDERS FLDR FORWARD FWD New/Saved message folder FWD FUTURE DLVR
Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL DKT 3010 SD DKT 3020 SD IPT1020 SD DKT 2010 SD DKT 2020 SD Voice Mail Functions NEXT NAME NEXT NEXT Play next name PAUSE PAUS PAUS Pause recording PAUSE PLAY Pause playback PER DST LST LIST LIST Manage Personal Distribution Lists PERSONAL LIST LIST LIST Personal distribution list (1~25) PM? PM PREVIOUS Play the Previous message PREV MENU PREV REC COMMENT COMM COMM R
Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL DKT 3010 SD DKT 3020 SD IPT1020 SD DKT 2010 SD DKT 2020 SD Voice Mail Functions SECURITY COD CODE CODE Change Security Code SELECT NAME PICK PICK Select name SEND MSG SEND SEND Send and Return to Main menu SET DAY Set the Day (1~31) SET HOUR Set the Hour (1~12) SET MINUTES Set the Minutes (0~59) SET MONTH Set up Month (1~12) SET YEAR Set up Year (last two digits) SPCL FU
Advanced Operation Call Recording Call Recording While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator, you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using.
Advanced Operation Call Recording Notes The following notes apply to telephone systems that are networked. For instance, if your company is so large that some departments are connected to one system (node) and others are on another (either in the same building or in another city), the telephones on the other node are considered “remote” stations. • When a station that started voice recording puts a line on hold (consultation-hold or line-hold), voice recording stops and cannot be resumed.
4 DKT3014 LCD Features This chapter shows how to use the DKT3014-SDL (shown below) large screen directory display and individual name searches. Mode FRED S Page FEB 19 NO.
DKT3014 LCD Features Directory and Speed Dial Listings Directory and Speed Dial Listings The directory menu (idle state) is shown below. Mode Page Scrolling Directories Search by Initials FRED S FEB 19 NO.
DKT3014 LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above. 1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen. 2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page back. 3. To select someone from the list, press the Soft Key next to their name.
DKT3014 LCD Features Directory and Speed Dial Listings If you entered “B,” all names beginning with “B” are listed. You can press the MORE Soft Keys to view adjacent pages. 3. To select someone from the list, press the Soft Key next to the name. The directory information displays. FRED J NO. 3371 B BAKER G BALL F BAWLER S BRETON l PREVIOUS MORE EXIT 4. Press the Soft Key next to the person or dept. you wish to call. The system calls and displays the directory information. 5.
DKT3014 LCD Features Directory and Speed Dial Listings 4. Enter the telephone number to be stored. If you normally a dial line access code (such as ) and/or and area code, enter the codes before the telephone number. Example: 5. Press 6SNU, then input the name that will appear in the Personal SD directory (nine characters max). Press the for “A.” Press the again for “B,” etc. Refer to the table for other characters.
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User Programming 5 User programming enables you to change your telephone’s layout/registration and other settings. With user programming you can re-define Flexible Buttons to perform other functions. • Enter numbers in your personal Speed Dial list • Program One Touch and Flexible Buttons • Register Call Forward assignments for easy use (max.
User Programming Flexible Button Codes • Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer timer for the CF buttons. • One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons. • Background Music – Users can select Quiet Tone or the music source (up to 15) that will play on their telephone’s speaker when they activate the %*0 button.
User Programming Flexible Button Codes Setting/Changing a Flexible Button’s Function 1. 2. 3. 4. 5. Press to enter User Programming Mode. Press +ROG. Press the Flexible Button to set or change. Enter the Flexible Button Code (see Table 11), plus any optional parameters. Press the same Flexible Button (flashing) to save the setting. “DATA PROGRAMMED” appears on your LCD.
User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). Onetouch buttons can be preassigned to your telephone – your System Administrator can help you identify them. If you do not have a One Touch button, but you have an available Flexible button, you can convert the Flexible button to a One Touch button.
User Programming One Touch Buttons Table 12 Entry + +ROG a Special Characters Meaning Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string. Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter .
User Programming Feature Codes Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 33. Table 13 Feature Access Codes Feature Feature Access Code Sequences1 Account Code (while on a call) &QI 7UQ Attendant Console Ext. button + Automatic Busy Redial - On &QI 7UQ Automatic Busy Redial - Off Ext.
User Programming Feature Codes Table 13 Feature Access Codes (continued) Feature Access Code Sequences1 Feature All Call Page, Group Page and/or External Page Pickup of page Ext. button + + Page Zone No. (01~08) + Ext. No. of another phone being paged. Call Pickup for calls on Hold Local Pickup (call held on this phone) Ext. button + Remote Pickup (pickup another extension) Ext. button + + Primary Ext. No. Pickup an Outside Line on Hold Ext.
User Programming Feature Codes Table 13 Feature Access Codes (continued) Feature Feature Access Code Sequences1 Retrieve a received MW Ext. button + Activate MW at another Station without Ringing + Ext. no. (where you want to light the MW LED) Cancel MW at another Station without Ringing + Ext. no. (where you want to turn off the MW LED) Messaging - Advisory Advisory Message - Activation Ext. or Phantom Ext. button + + Message No.
User Programming Feature Codes Table 13 Feature Access Codes (continued) Feature Access Code Sequences1 Feature Speed Dial (Storing an SD number) + QQQ + Phone No.3 + nnn = 100~199 SD bin numbers Station2 + QQQ + Phone No.
User Programming LED Indicator Details LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 14).
DADM/DSS Console 6 This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. It describes the various models for the following two types of units. • Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital telephones. Up to two DADMs can be connected to a telephone. • Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital telephone.
DADM/DSS Console DADM DADM Digital add-on Modules (DADM) can be connected to 3000-, IPT, and 2000-series telephones to provide additional buttons. Certain models are not interchangeable. The DADM3120 works with the DKT3000-series telephones and the IPT1020-SD. The DADM3020 works with 3000-series telephones only and the 2000-series telephone requires a 2000-series DADM. The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks similar and has the same functions.
DADM/DSS Console DSS Console DSS Console The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The 3000series telephone requires a 3000-series DSS; the 2000-series telephone requires a 2000series DSS. A DDSS3060 example is shown right. The DDSS2060 (not shown) looks similar and has the same button/LED functions. Note The IPT1020-SD does not support a DSS console.
DADM/DSS Console DSS Console Calling a Station ➤ To call a station’s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone. DSS LEDs indicate whether the associated station is idle or busy.
DADM/DSS Console DSS Console Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. ➤ To transfer call to a busy station 1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold.
DADM/DSS Console DSS Console Paging You can make an announcement page to a group of telephone speakers selected in system programming with $OO &DOO 3DJH on the DSS console. 6' (if programmed) on either the DSS console or the DADM can be used for page announcements. See “All Call Page” on page 52.
Centrex Application A Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension and Centrex line extension number. Dial the entire station number when indicated.
Centrex Application Delayed Ringing Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
Button Labels B All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments. The button labels in Table 15 are for the Programmable Buttons on your telephone. Programmable buttons are the unmarked buttons on your keystrip.
Button Labels Delayed Ringing Table 15 Button Definitions &DOO )UZG Call Forward-No Answer – Press to forward calls to another station or voice mail device when your station is not answered after 8~60 seconds (set at your station). 1R $QVZHU ([WHUQDO Call Forward-External – Press to forward Private or DID line calls to an external or internal telephone number. Caller ID Caller ID – Press to view the Call History list (may include name/number, date, status).
Button Labels Delayed Ringing Table 15 Button 3ULYDF\ 5HOHDVH Feature Button Definitions (continued) Definitions Privacy Release – Press to release privacy on common outside line buttons, enabling other station users to enter your conversations on those buttons. Privacy release does not apply to common extension buttons which are always private.
Button Labels Delayed Ringing 92 Strata CTX DKT/IPT Telephone 11/03
IPT1020-SD Settings C This chapter explains how to enter data for your IPT1020-SD telephone if it was not previously entered by the telephone installer or if you need to change this information. You may also need to ask your Telephone System Administrator for the information required for the following steps (IP address, subnet mask number, router address, Station ID, CTX Strata Net node number, IP address for the BIPU-M1A, etc.).
IPT1020-SD Settings FB Buttons FB Buttons When you press + + ++ROG (simultaneously) to enter telephone programming mode, you may need to press Feature Buttons ()%). The following illustrations show you the location of these )% buttons on 20, 10, and 14 button telephones.
IPT1020-SD Settings FB Buttons FB buttons for 14-button phones DKT3014-SDL Mode Feature Page Scroll Q Z Msg Spdial Mic Redial Spkr Cnf/Trn Vol FB07 FB14 FB06 FB13 FB05 FB12 FB04 FB11 FB03 FB10 FB02 FB09 FB01 FB08 Hold 5442 Strata CTX DKT/IPT Telephone 11/03 95
IPT1020-SD Settings Initializing the IPT1020-SD Initializing the IPT1020-SD CAUTION! If you initialize the IP telephone, all settings return to default. 1. Press + + ++ROG (simultaneously). 2. Press 9RO ▲. 3. Press )% to initialize the telephone’s function settings (LED On = initialize, LED Off = don’t initialize). See “IPT1020-SD Function Settings” on page 99 for details. 4. Press )% to initialize LCD contrast setting (LED On = initialize, LED OFF = don’t initialize). 5.
IPT1020-SD Settings IPT-to-IP Network Connection Instructions 6. If the IPT is connected to a router or other gateway device, press )% . Enter the router address, then press +ROG. Only used if Step 3, above, is set for manual setting. 7. Press )% . Enter a Station ID for the IPT and press +ROG. This is usually your telephone’s primary number (PDN). 8. Press )% to enter the CTX Strata Net node number of the CTX node that contains the BIPU-M1A to which this IPT interfaces, then press +ROG.
IPT1020-SD Settings IPT-to-IP Network Connection Instructions IP Telephone Start Up Sequence After the IP telephone network setting has been programmed, the following displays occur after the IP telephone is hung-up: Action 1. IPT initializes. 2. IPT searches for IP address. LCD Indication Remarks INITIALIZING PLEASE WAIT... IPaddress setting... Possible errors: • IP address is not set. IPaddress setting... Can’t set IPaddress • No DHCP server, etc.
IPT1020-SD Settings IPT1020-SD Function Settings Action LCD Indication 4. Registering to BIPU 5. Registering completion - normal action. Registering IPT Remarks When registering fails, IPT retries by starting at Step 2 again. Error message: Registering IPT “Exxx” is error Can’t register IPT:EXXX number. LCD data is indicated from CTX. Example: NO.
IPT1020-SD Settings Setting the IPT1020-SD Headset Transmit Volume Setting the IPT1020-SD Headset Transmit Volume 1. Press + + ++ROG (simultaneously). 2. Press . 3. Press the Feature Buttons to turn the LEDs On/Off for the desired volume transmission level (see Table 17). Table 17 Volume Level Transmitted from Headset Microphone FB3 ON ON ON ON OFF OFF OFF OFF LEDS FB2 ON ON OFF OFF ON ON OFF OFF FB1 ON OFF ON OFF ON OFF ON OFF Transmit Level Level 7 (min.
Index A B abandoned call numbers (see Call History), 37 about this book conventions, viii how to use this guide, viii organization, vii related documents, ix access codes, 54, 55, 73, 76 account codes, 25, 73, 76 calls, 25 forced, 25 verified/non-verified, 25 add-on module⁄DSS console, 81 advisory messaging, 78 all call page, 52 alphanumeric entry, 69 ANI, 37 answer a call, 10 answering calls, 9 attendant console, 76 automatic busy redial, 73, 76 callback, 28 callback cancel, 73, 76 hold, 18 line selecti
Index D~G held calls, 77 call recording, 63 call transfer, 13 call waiting, 40, 50 centrex application, 87 feature buttons, 87 CO line call transfer, 13 CO line buttons, 7 CO line queuing, 41 conference calls, 14, 77 hold, 18 split/join/drop, 16 voice mail, 15 D DADM, 82 delayed ringing, 88 dial pad, 69 digital add-on module (DADM), 82 direct inward system access (see DISA) directories, 69 direct station selection, 66 buttons, 41 DISA security code, 77 distinctive ringing, 42 DKT2000-series telephones, 4
Index H~P H message waiting, 11, 77 message waiting light on another telephone, 12 on phantom ext/MW, 12 messaging advisory, 78 Mic button, 12 microphone cut-off, 47, 48, 73 Msg button/LED, 11 handset calling, 9 handsfree answerback, 10 hold, 18 line hold, 13, 38 hot dialing, 8, 9 I indicators LED, 80 internal directory, 67 IPT1020-SD, 4, 46, 93 ISDN buttons, 57, 91 N names storing speed dial, 68 names (entering), 69 network access, 78 networked systems and stations, 64 night ring answer, 78 night tran
Index R~V personal speed dial, 55, 67 pickup, 38 pick up group calls, 39 pooled line group, 7 privacy, 53 override, 51 private network access, 78 programming buttons, 73 FB buttons, 94 R redial, 13 repeat last number dialed, 78 ringing distinctive settings, 42 line preference, 8 ringing line preference, 10 ringing repeat, 87 S signaling tone, 8 voice first, 8 soft keys, 22, 23 2000-phone location, 6 3000-phone location, 3 DKT3014 LCD, 55, 66, 67 Stratagy voice mail, 58 speakerphone, 10 special characters
