Technical data

Troubleshooting
4-25
DIGITAL Server 3220/3220R
CD-ROM Troubleshooting
Problem Possible Cause Action
Cannot access the
CD-ROM drive. Error
message reading drive
x.
Device drivers not
installed.
Install correct device drivers.
No disc in the CD-
ROM drive.
Insert a disc.
On the CD-ROM drive,
slave jumper selected
instead of master
Change master/slave switch
jumper to master.
IDE cable
disconnected.
Properly connect the IDE
cable. Refer to Chapter 5.
Tray open. Close the tray.
Power is on but
indicator shows no
activity.
No disc or tray is
open.
Insert a disc and close the
tray.
Check cable
connections.
Make sure cables are
correctly connected.
Disc is spinning but
drive is idle.
Application software
not running.
Run application software.