DIGITAL Server 3220/3220R DIGITAL Server 3220/3220R Series Service Maintenance Manual Part Number: ER-B4BWW-SM.
July 1998 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.
The following statements of compliance are required by the respective governmental regulatory agencies. DIGITAL Server 3220R (Rackmount Model) FCC Notice — U.S.A. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
VCCI — Japan This equipment is in the Class I category (information equipment to be used in commercial and/or industrial areas) and conforms to the standards set by the Voluntary Control Council for Interference (VCCI) by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in commercial and/or industrial areas. Consequently, when used in a residential area or in an adjacent area thereto, radio interference may be caused to radio and TV receivers, etc.
This equipment is a Class II product based on the standard of the Voluntary Control Council for Interference Technology Equipment (VCCI). If it is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. DIGITAL Server 3220/3220R Ergonomics — Germany This equipment meets or exceeds the ergonomic requirements of ZH1/618, TÜV, Rheinland, Germany.
Preface 1 Product Description Introduction ..................................................................................................... Reliability/Availability........................................................................................ Server Expansion ............................................................................................ Server Management and Security.................................................................... Server Configurations........................
Contents Speeding up the Boot Process.................................................................. Checking System Management Parameters ............................................. BIOS Upgrade Utility ....................................................................................... SCSI Configuration Utility ................................................................................ Determining Devices Attached to Each SCSI Channel...............................
Server Troubleshooting............................................................................. Disk Drive Troubleshooting ....................................................................... Hot Swap Drive Troubleshooting (Model 3220) ......................................... Hot Swap Drive Troubleshooting (Model 3220R) ....................................... Tape Drive Troubleshooting ...................................................................... Monitor Troubleshooting ....................
Contents Memory Configuration Guidelines .................................................................... Memory Configurations............................................................................. Memory Troubleshooting .......................................................................... Removing and Replacing FRUs (Model 3220).................................................. Removing and Replacing the Power Supply ..............................................
A Block Diagram Main Logic Board ............................................................................................ CPU/Memory Connector.................................................................................. PCI ISA IDE Xcelerator (PIIX4)........................................................................ BIOS ROM...................................................................................................... System I/O ..........................................................
Contents Figures Typical DIGITAL Server 3220 (Top) and 3220R (Bottom) ................................................. Figure 2-1. Typical BIOS Setup Utility Screen................................................................... Figure 4-1. DIGITAL Server Component Information........................................................ Figure 5-1. Server Front View (Model 3220) ..................................................................... Figure 5-2. Server Left-Side View (Model 3220) .............
Figure 5-30. Removing and Replacing the Power Supply................................................. Figure 5-31. Removing and Replacing the Diskette Drive................................................. Figure 5-32. Removing and Replacing the CD-ROM Drive............................................... Figure 5-33. Removing and Replacing the Drive Bay Cooling Fan ................................... Figure 5-34. Removing and Replacing the Speaker..........................................................
P This Service Maintenance Manual is a troubleshooting guide that can be used for reference when servicing DIGITAL Servers. DIGITAL reserves the right to make changes to this Service Maintenance Manual without notice. Accordingly, the illustrations and procedures in this document might not apply to all DIGITAL Servers to be serviced since many of the diagnostic tests are designed to test more than one product.
Preface DEC01620 Typical DIGITAL Server 3220 (Top) and 3220R (Bottom) viii
DIGITAL Server 3220/3220R 1 Product Description Introduction 1 The DIGITAL Server 3220/3220R Series are high-performance, highly-scaleable departmental servers featuring the latest in modular processor and storage technology. The DIGITAL Server 3220 is a free-standing pedestal server, while the DIGITAL Server 3220R is a rack-mountable server. The DIGITAL Server 3220 includes a monitor, a 104-key keyboard, and a two-button mouse.
Product Description Reliability/Availability 1-2 Processor Module Support for one or two processors with 512 KB L2 cache. Dual-Channel SCSI Controller Onboard dual-channel SCSI controller with wide Ultra internal signaling up to 40 MB/s and wide Ultra2 for external signaling on SCSI channel B. Low Voltage Differential (LVD) is supported externally but not internally. Super I/O Controllers Diskette drive, 2 serial ports, an ECP/EPP parallel port, 2-channel DMA, and IDE CD-ROM.
Server Expansion Expansion Slots Five PCI expansion slots, one shared PCI/ISA slot, and one dedicated ISA slot. Dual-Channel SCSI Controller Supports wide Ultra SCSI internal and wide Ultra2 external devices. Internal Storage Devices Hot Swap Disk Capability Accommodates four half-height or full-height hot swap drives, one CD-ROM (standard), a 3½-inch diskette drive (standard), and two half-height, 5¼-inch devices; or one full-height, 5¼inch device, such as a tape drive.
Product Description Server Management and Security 1-4 Server Diagnostics Allows local and remote diagnosis of server problems. Hardware Configuration Allows local and remote server configuration. Unique Asset Management Unique server identifier in non-volatile memory provides easy asset management. BIOS Setup Utility Allows configuration of the server’s factory-default settings. BIOS and Firmware Upgrade Utility Upgrades the BIOS and firmware versions.
Server Configurations The following rules apply when Product Family Names and Product Model Names are assigned to DIGITAL Server products. These rules apply to all products developed in the NT Server Business Unit (NTSBU). Server Naming Guidelines • • All products in a family carry the same name on the nameplate. (i.e.
Product Description Product Model Numbering Convention The following example describes the product model numbering convention: DIGITAL SERVER 1234 5678 R 1 = PRODUCT FAMILY NAME (first character of family number) 2 = MAJOR PROCESSOR TECHNOLOGY DIFFERENTIATOR WITHIN THE FAMILY This number will be assigned to each new platform based on the following matrix. Open numbers will be assigned as new processor technology is introduced. THIS FIELD IS NOT USED FOR SUB ENTRY PRODUCTS.
3,4 = USED TO DIFFERENTIATE MODELS BASED UPON DIFFERENT PROCESSORS WITHIN A PROCESSOR TECHNOLOGY (I.E. CLOCK SPEED, CACHE SIZE) START AT 00 FOR FIRST MODEL AND INCREMENT BY 05 FOR EACH ADDITIONAL MODEL.
Product Description Related Material The following related material is available: Document or Software Title Order Number Description Installation Guide ER-B4BWW-IM (Multilanguage)* Provides information on connecting hardware cables and booting the server. This guide also explains how to use DIGITAL ServerWORKS Quick Launch to install an operating system, create driver and utility diskettes, and view on-line help and support documentation.
Document or Software Title Order Number Description Warranty and Service Information ER-PCWAR-CM (Multilanguage)* Provides warranty information and a listing of phone numbers for technical support. DIGITAL Server 3220/3220R Upgrade Addendum ER-B4BWW-AM Provides guidelines to consider before upgrading the server. DIGITAL ServerWORKS software QB-4WY9A-SA (Multilanguage)* Contains ServerWORKS Quick Launch and ServerWORKS Manager software and documentation.
Product Description Latest Product Information and Updates Current server utilities and technical support information is available on the Quick Launch CD-ROM disc and the Internet. For product information, use the address: http://www.windows.digital.com For technical support, use the address: http://www.windows.digital.com/support/support.asp For access directly to the software library for BIOS and driver updates, use the address: http://www.windows.digital.com/~ftp/00-index.
DIGITAL Server 3220/3220R 2 Server Software and Utilities Introduction 2 This chapter describes the utilities supplied with the server. Server utilities include: • ServerWORKS Quick Launch This software is used to install a network operating system onto the server. The CD-ROM also contains various device drivers and on-line documentation.
Server Software and Utilities ServerWORKS Quick Launch ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides device drivers, documentation, and the ability to make diskettes of utilities such as diagnostics. For more information, refer to the Quick Launch Getting Started guide.
Main Advanced Security Boot Exit Item Specific Help System Time: System Date: [13:11:10] [10/29/1997] Diskette A: [1.44 MB,3½"] >Primary Master [Auto] Video System: Monitor Type: >Cache and Shadow >Keyboard Features [EGA/VGA] [Color] System Memory: 640 KB Extended Memory: 80896 KB At Bus Space: [Disabled] Extended Memory Report: [Compatibility] DEC01706 Figure 2-1.
Server Software and Utilities Use the BIOS Setup utility to: • Set time and date • Change I/O port settings • Set security options • Change the boot sequence • Check system management parameters The remainder of this section explains how to run the BIOS Setup utility, maneuver through the options, and perform specific tasks. Accessing the BIOS Setup Utility To access the BIOS Setup utility: 1. Turn on the server and allow the Power-On Self Test (POST) to complete. 2.
Helpful Hints When using the System Setup (F2) in the BIOS Setup utility: • Several keyboard keys are assigned to help you select menus and submenus, options, change option values, and display help information.
Server Software and Utilities Changing The Server’s Configuration The following sections provide detailed information on changing the server’s factory configuration. Before changing any setting, make sure you fully read and understand the information provided and view any on-line help for a selected setting. Changing Time and Date To change the time and date: 1. Reboot the server. 2. Press when the DIGITAL logo screen appears. 3.
Changing I/O Port Settings The following list shows the settings that can be made to the I/O ports via the Advanced section of the BIOS Setup utility. • PS/2 mouse • COM1 • COM2 • Parallel port • Parallel port mode • Floppy disk controller • Integrated PCI Ethernet • Integrated PCI SCSI • Integrated IDE controller For more information on changing I/O port settings, refer to Chapter 3, “BIOS Setup Utility Features.” To change the I/O port settings: 1. Reboot the server 2.
Server Software and Utilities Assigning IRQs The following information is important for managing server IRQ assignments. The default setting for PCI expansion boards is Auto Select, which automatically assigns IRQs to PCI expansion boards. If you have ISA expansion boards or you wish to manually control PCI IRQ assignments, you must do the following to assign IRQs to expansion slots. 1. Reboot the server and press when the DIGITAL logo screen appears. 2. Select Advanced at the top of the screen menu.
PCI IRQ Assignments In the BIOS, the PCI slots are assigned PCI IRQ A, B, C, or D, using mnemonics PIRQA, PIRQB, PIRQC, and PIRQD. PIRQD is reserved for the USB ports (USB IRQ). The V-Net card is installed in the Proprietary slot and uses PIRQA for the SVGA controller and PIRQB for the Ethernet controller. The on-board SCSI uses PIRQC. The interrupt assignments for the PCI slots are shown in the table below.
Server Software and Utilities 2. ISA assignments take priority over PCI assignments. 3. A PCI device cannot use the same IRQs that is already used by an ISA device. 4. In the 3220 and 3220R series servers, IRQ14 is fixed for the single channel IDE. Limitations: The following limitations are only for DOS and Novell operating systems: 5.
Setting Up Security The following sections describe the security features available and how to use them. Setting Supervisor and User Passwords The server has password protections that can be set to prevent unauthorized access to the BIOS Setup utility. If a supervisor password is set, the server prompts you to enter a password before accessing the BIOS Setup utility.
Server Software and Utilities Perform the following steps to set a supervisor password: 1. Reboot the server and enter Setup. 2. Highlight the “Security” menu. 3. Highlight “Set Supervisor Password” and press [Enter]. 4. Type in a seven (7) digit alpha-numeric supervisor password and then press [Enter]. 5. Retype the password as instructed and press [Enter]. (Notice that “Supervisor Password Is” field now indicates Enabled.) If desired, set a user password as follows: 1.
Enabling Password On Boot When “Password On Boot” is enabled, a screen appears after POST. The screen asks you to enter the supervisor or user password to allow the server to finish the boot process. Perform the following steps to set “Password On Boot”: 1. Reboot the server and enter Setup. 2. Highlight the “Security” menu. 3. Highlight “Password On Boot.” 4. Press the [+] key. (Pressing the [+] key again reverses the action.) 5.
Server Software and Utilities Other Security Options These options can provide further security for the server under certain conditions: • If “Password On Boot” is enabled and “Diskette Access” is set to “Supervisor,” entering the supervisor password at boot allows access to a diskette. Entering the user password at boot, however, prevents the server from accessing a diskette. CAUTION: Consider the security needs carefully before using the Password on Boot option.
Changing the Boot Sequence It is sometimes necessary to change the server’s boot sequence. Follow the network manual’s instructions to determine the correct boot sequence. To change the boot sequence, proceed as follows: 1. Reboot the server and enter Setup. 2. Highlight the “Boot” menu. If the CD-ROM drive is listed as the first boot device in the BIOS, the server will boot from the CD-ROM drive. Otherwise, the server can be booted from the diskette drive (drive A) or the hard drive (drive C).
Server Software and Utilities Speeding up the Boot Process There are four options for speeding up the boot process which, in essence, eliminate or replace displays or checks. To make these changes, proceed as follows: 1. Reboot the server and enter Setup. 2. Highlight the Boot menu. The following table lists and describes the items displayed. Field Description Floppy check Verifies the diskette boot drive. Setup prompt Displays the Setup prompt message during the boot sequence.
Checking System Management Parameters These screens allow you to see an overview of the server's system and environment parameters, and details of the system assets (environment, memory, POST system, processor module, main logic board, and PCI IRQ assignment). To manage the system: 1. Reboot the server and press when the DIGITAL logo screen appears. 2. The "Summary” menu appears. Use the [←] and [→] arrows to select the parameter you want to view or change. 3.
Server Software and Utilities BIOS Upgrade Utility All servers have BIOS software in a flash (ROM) chip located on the main logic board. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as a keyboard and disk drives. You can upgrade the server's BIOS to future releases by executing the BIOS upgrade utility (PHLASH.EXE) located in the BIOS upgrade kit. PHLASH.EXE and BIOS upgrades are available on the Internet.
SCSI Configuration Utility The DIGITAL Server comes with an onboard, dual channel SYMBIOS 896 SCSI controller and a SCSI Configuration utility. This utility, located within the server BIOS, allows you to change SCSI controller settings without opening the server. Use the SCSI Configuration Utility to: • Check global factory default settings for each SCSI channel and devices connected to it. • Change factory default settings for individual SCSI devices. • Change the device boot order.
Server Software and Utilities The Main menu fields are described in the table that follows. Menu Fields Allows you to… SYM port number Change adapter setup specifications and device selections. Change adapter status Activate or deactivate an onboard or external SCSI channel and all devices attached to it. The changes take place after a reboot. Adapter boot order Change the boot sequence of the adapters in the server.
RAID Configuration Utility If a RAID adapter is installed in the server, the RAID configuration utility appears when you boot the server. If desired, you can skip this utility, or use this utility to configure the RAID array during initial setup. Refer to the RAID User’s Manual on the Quick Launch CD-ROM discs. Select the “User Documentation” button. Diagnostics Diagnostic software is shipped with every DIGITAL Server on the Quick Launch CDROM discs.
Server Software and Utilities 3. Once the diagnostics begin, the main screen appears. 4. To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following:Insert the Quick Launch CD-ROM into the drive and boot the server; or from a PC or workstation, use Windows File Manager or Explorer and run: :\QLAUNCH.EXE. 5. From the Quick Launch main menu, select Installations & Utilities. 6. Select the Utilities tab and then select the server model. 7.
DIGITAL Server 3220/3220R 3 3 BIOS Setup Utility Features Introduction After entering the BIOS Setup utility, you can edit a variety of resources and configure the server for the most optimized condition. The menu items in the BIOS Setup utility, listed as menu pages below, provide the necessary options to configure the server.
BIOS Setup Utility Features BIOS Setup (F2) This section provides example tables and displays for the BIOS Setup utility. Main Menu Fields Settings Comments System time Current time Displays the current time. System date Current date Displays the current date. Diskette A Disabled 360 KB, 5¼ 1.2 MB, 5¼ 720 KB, 3½ 1.44 MB, 3½(1) 2.88 MB, 3½ None Auto CD-ROM(1) User Sets the size and density of the diskette drive. Video system EGA / VGA(1) CGA 80x25 Monochrome Sets the video controller type.
Menu Fields Extended memory report Settings Comments F00000h, 512 KB Sets the memory hole at address F00000 with 512 KB memory available. Compatibility(1) Non-compatibility Select the BIOS report mechanism for the amount of external memory. Select Compatibility when using a conventional operating system. Select Non-compatibility for extended memory above 64 MB under Windows NT. Primary Master: [submenu] Automatically determines the hard device and parameters of that device installed in the system.
BIOS Setup Utility Features Menu Fields Settings Comments LBA mode control Enabled Disabled(1) Enables the use of logic block addressing instead of cylinders, heads, and sectors. 32-bit I/O Enabled Disabled(1) Enables 32-bit IDE. Transfer mode standard Standard(1) Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 FPIO 3/DMA 1 FPIO 4/DMA 2 Select the method for optium data transfer.
Menu Fields Settings Comments Cache and Shadow: [submenu] L1 cache Enabled(1) Always set to Enabled. Not selectable. L2 cache Enabled(1) Disabled Enables the processor's internal L2 cache. System BIOS shadow Enabled(1) Always set to Enabled. Not selectable. System BIOS cache Enabled(1) Enables the server BIOS to be cached in the internal cache to increase server performance, because BIOS instructions are executed in cache instead of RAM.
BIOS Setup Utility Features Menu Fields Settings Comments Keyboard Features: [submenu] NumLock Auto(1) On Off Turns NumLock on or off each time the server boots. If Auto is selected, the server will turn on NumLock if it detects a numeric keypad. Key click Disabled(1) Enabled Enables or disables the audible key click feature. Keyboard auto-repeat rate 2/sec 6/sec 10/sec 13.3/sec 18.5/sec 21.8/sec 26.
Advanced Menu Fields Settings Comments Integrated Peripherals [submenu] Press [Enter] to display fields. Advanced Chipset Control [submenu] Press [Enter] to display fields. PCI Configuration [submenu] Press [Enter] to display fields. Plug & Play O/S No(1) Select Yes if using a Plug & Play operating system; otherwise, select No.
BIOS Setup Utility Features Menu Fields Settings Comments System monitoring warning beep Enabled(1) Disabled Enables or disables the 8031 warning beep. Integrated Peripherals: [submenu] PS/2 mouse Disabled Enabled Auto detect(1) Enables, disables, or auto detects the mouse port. Local bus IDE adapter Disabled Primary(1) Enables or disables the local bus IDE adapter. Serial port A Disabled Enabled Auto(1) Enables, disables, or auto detects an available address and IRQ for the serial port A.
Menu Fields Settings Comments Serial port B Disabled Enabled Auto(1) Enables, disables, or auto detects an available address and IRQ for serial port B. Choosing Disabled makes serial port B unusable. Choosing Auto automatically configures COM2 to address = 2F8h and IRQ = 3 if they are available. If Enabled is selected, the information at the right will appear.
BIOS Setup Utility Features Menu Fields Settings Comments If Enabled is selected, the information at the right will appear. Base I/O address: 378(1) 278 3BC Interrupt: IRQ5 IRQ7(1) Parallel port mode Sets the onboard parallel port modefor the Enable and Auto settings. Output only Standard printer connection. Bi-directional(1) PS/2 compatible mode to transmit and to receive at the same time. EPP Enhanced parallel port mode. ECP Extended capabilities port mode.
Menu Fields Settings Comments Integrated PCI Ethernet Enabled(1) Disabled Enables or disables the onboard Ethernet controller. Integrated PCI SCSI Enabled(1) Disabled Enables or disables the onboard SCSI controller. Advanced Chipset Control: [submenu] ACPI & MP table Error correction code Disabled(1) 1.1 1.4 Enabled(1) Disabled Configures the MP specification revision level. ACPI (Advanced Configuration and Power Interface) is disabled as a default setting.
BIOS Setup Utility Features Menu Fields Settings Comments PCI/PNP ISA UMB Region Exclusion: [submenu] C800 - CBFF CC00 - CFFF D000 - D3FF D400 - D7FF D800 - DBFF DC00 - DFFF Available(1) Reserved Reserves a specific block of upper memory for use by legacy ISA devices. PCI/PNP ISA IRQ Resource Exclusion: [submenu] IRQ 3 IRQ 4 IRQ 5 IRQ 7 IRQ 9 IRQ 10 IRQ 11 IRQ 12 IRQ 15 (1) 3-12 Factory default Available(1) Reserved Reserves the specified IRQ for use by a legacy ISA device.
Security Options Menu Fields Settings Comments Set supervisor password Press [Enter]. Allows a supervisor password to be set. The supervisor password must be set if a user password is to be used. NOTE: Entering Setup with a supervisor password provides full access to all BIOS Setup utility menus. Set user password Press [Enter]. Allows a user password to be set. This password can be set only if a supervisor password is entered.
BIOS Setup Utility Features Menu Fields Settings Comments Diskette access Supervisor User(1) Controls who might have access to diskette drives. If Supervisor is selected, access to the diskette drive is limited to the supervisor, who must enter a password. If User is selected, the diskette drive is accessed by entering either the supervisor or the user password.
Boot Menu Fields Settings Comments Floppy check Enabled Disabled(1) Enabled permits verification of FDD type at boot. Disabled prevents FDD verification and speeds up the boot process. Setup prompt Enabled(1) Disabled Enables or disables the setup prompt each time the server boots. Disables the prompt "Press to enter Setup". Setup can still be entered by pressing before POST completes.
BIOS Setup Utility Features System Management (F3) This section provides example tables and displays for each System Management utility. Summary System Summary 3-16 Menu Fields Settings Comments Processor 1 350 MHz PII, L1/L2=, ID= Indicates processor speed, installed status, cache size, and ID number. Processor 2 Co-processor 350 MHz PII, L1/L2=, ID= Installed Internal component of processor. System RAM 64 MB RAM size. System BIOS 1.0 BIOS version being used.
Environment Environment Monitoring and Summary Menu Fields Settings Comments Processor 1 status OK No problem. Processor 2 status OK No problem. Processor 1 temperature 43 °C Actual temperature. Processor 2 temperature 34 °C Actual temperature. Processor 1 VRM 2.0 V 2.01 V VRM voltage. Processor 2 VRM 2.0 V 2.06 V VRM voltage. Processor GTL 1. 5 V 1.50 V Gunning transistor logic. Processor IO 2.5 V 2.52 V Sys 12 V 11.8 V Server 12 V voltage rating. Sys 5 V 5.
BIOS Setup Utility Features Memory Memory Slots Information Slot Type Size Speed Status Bank 0 SDRAM 64M 10 ns OK Bank 1 SDRAM 64M 10 ns OK Bank 2 SDRAM 64M 10 ns ECC(1) Bank 3 SDRAM 64M 10 ns OK DEC01593 (1) ECC here indicates that one bit error correction occurred. POST POST Error Summary Contains a POST error summary if post fails. SYS System Asset Number and I/O Management You can only change the Asset# in the following display.
MLB Main Logic Board Asset Number Management Assembly: Asset#: Part#: Revision: Serial#: Artwork#: Main Logic Board 2224Z 54-25442-01 AX01 TA2544679 B01 DEC01595 CPU Processor Module Asset Number Management Assembly: Asset#: Part#: Revision: Serial#: Artwork#: Processor Module 2224Z 70-3323X-01 AX01 TA 2544831 B01 DEC01596 PCI PCI IRQ Assignment Status 3-19 DIGITAL Server 3220/3220R BIOS Setup Utility Features
DIGITAL Server 3220/3220R 4 Troubleshooting 4 This chapter provides initial troubleshooting procedures. The tables that follow list specific problems, probable causes, and recommended actions to take if the server fails.
Troubleshooting Initial Troubleshooting Follow these general procedures to troubleshoot the DIGITAL Server. • Record all configuration information and have it readily available. • Turn off the server, wait until all disk drives completely spin down, and then turn it back on. • Ensure that all cables and connections are secure. • Make sure all necessary video, printer, and application device drivers are properly installed. • Try not to troubleshoot more than one problem at a time.
When to Use the Diagnostics The diagnostic software is a versatile diagnostic tool that can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST). Run the diagnostic software in the following situations: • The server fails to boot or load the operating system software.
Troubleshooting Running the Diagnostics To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure: 1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server. 2. Use the arrow keys to highlight the desired test. 3. Press [Enter]. For additional troubleshooting information refer to the AMIDiag User’s Guide, located on the Quick Launch CD-ROM. Running Quick Tests or Groups of Tests Function keys can be used to select and run groups of tests.
Running DIGITAL Vendor Extended Tests To run DIGITAL Vendor Extended Tests from a diskette: 1. Insert the DIGITAL Vendor Extended Tests diskette for the selected device and then boot the server or type A:\DMENU. 2. Select the desired test. Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic.
Troubleshooting Obtaining Information about The Server The DIGITAL Server provides the following system information for the main logic board and the processor module configured on the server: • Asset number User definable field for tracking these components • Part number DIGITAL part number • Revision number Board assembly revision number • Serial number Serial number of the board assembly • Artwork number Revision of the printed circuit board The System ID is also located on the main l
The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1). Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.). You can also assign Asset numbers to these components.
Troubleshooting Obtaining Information Using the BIOS Setup Utility You can use the BIOS Setup utility to check the Serial number, Revision number, and Asset number for the main logic board and processor module configured in the server. For example, if you change the main logic board or processor module in the server, you must run the BIOS Setup utility to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory.
DIGITAL ServerWORKS Manager allows the Network or Server Administrator to perform the following functions on the server: • Manage DIGITAL PC print, file, and application servers supported by DIGITAL Servers using a Windows-based graphical user interface (GUI) for point and click simplicity. • Display server component information that provides critical information such as processor and file system utilization and information about the network interface.
Troubleshooting Displaying Server Status Using the Hardware There are two types of information displayed when the DIGITAL Server is operating: • Normal status messages • Error messages During normal operation, Power On Self Test (POST) and boot messages are displayed on the monitor. Some error messages are also displayed by the server fault status LEDs. These messages can also be seen by using the DIGITAL ServerWORKS Manager to monitor the server.
POST Messages The following table lists the messages, both normal and error, that will display on the server’s monitor during POST and any beeps that might sound when an error occurs.
Troubleshooting POST Code Descriptions Count Down Code(1) Initiate onboard super I/O 110 Initialize mouse 100 Testing diskette drive controller 90 Testing hard disk controller 80 Searching the other processor 50 Option ROM checksum error Beep Codes 1-2 Enabling IRQs 20 Setting time of day 10 POST error found 2 Ready to boot 1 (1) Count down codes are displayed on the server’s monitor.
Processor Voltage Range (Vccp) Vccp ± 7% Power Good Range +10% Shutdown Value -10% Hardware Bad Value 1.80V 1.6740 ~ 1.9260V > +1.980V < +1.620V 1.85V 1.7205 ~ 1.9795V > +2.035V < +1.665V 1.90V 1.7670 ~ 2.0330V > +2.090V < +1.710V 1.95V 1.8135 ~ 2.0865V > +2.145V < +1.755V 2.00V 1.8600 ~ 2.1400V > +2.200V < +1.800V 2.05V 1.9065 ~ 2.1935V > +2.255V < +1.845V 2.10V 1.9530 ~ 2.2470V > +2.310V < +1.890V 2.20V 2.0460 ~ 2.3540V > +2.420V < +1.980V 2.30V 2.1390 ~ 2.4610V > +2.
Troubleshooting Processor Temperature Sensing Description Possible Failures Result Temperature The temperature exceeds 85 °C (185 °F) Displays an error message and warning beep. Server shuts down after five minutes. The temperature exceeds 90 °C (194 °F) Server immediateily shuts down.
Server Troubleshooting Problem Possible Cause Action No response when the server is turned on. Server is not plugged in. Turn off the server, plug it in, and then turn it back on again. No power at the power source. Use another power source. Main logic board switches incorrectly set. Set all appropriate switches. Processor module switches incorrectly set. Make sure all switches are correctly set. Power supply failed. Replace the power supply. Processor module has failed.
Troubleshooting Problem Possible Cause Action Power is on, but there is no screen display. Incorrect video drivers installed. Install the correct video drivers. Video controller has failed. Replace the video/Ethernet daughter card. Monitor has failed. Replace the monitor. CD-ROM drive is not connected to the IDE controller. Connect the CD-ROM to the IDE connector located on the main logic board (Refer Chapter 5). CD-ROM disc is not bootable. Insert a bootable CD-ROM disc.
Problem Possible Cause Action Server operates incorrectly after installing optional expansion board. Expansion board installed incorrectly. Remove expansion board and reinstall. IRQ conflict. Run System Management to check status of IRQ assignments. Refer to Chapter 2 and Chapter 3. Expansion board has failed. Remove expansion board and reboot. If server boots without errors, replace expansion board. Memory configured incorrectly.
Troubleshooting Problem Possible Cause Action No response to Keyboard might be password Enter the keyboard password. keyboard protected by a local or commands. remote control program. Keyboard is not connected. Power down the server and connect the keyboard. Keyboard is connected to the Power down the server and connect mouse port. the keyboard to the keyboard port. Keyboard failed. No response to Mouse might be password protected by a local or mouse remote control program. commands.
Disk Drive Troubleshooting Problem Possible Cause Action Server does not recognize an internal SCSI device. SCSI ID conflicts. Refer to the supplied kit installation instructions and to the storage backplane switch configuration. Termination not removed from the SCSI device. Remove termination. Refer to the supplied kit installation instructions. Loose SCSI cable. Secure all cable connections. SCSI cable incorrectly installed between SCSI controller, SCSI device or backplane.
Troubleshooting Problem Possible Cause Action Server does not recognize an external SCSI device. SCSI device jumpers incorrectly set. Refer to the supplied kit installation instructions. SCSI ID conflicts. Refer to the supplied kit installation instructions and to the storage backplane switch configuration. Termination not removed from the SCSI device. Remove termination. Refer to the supplied kit installation instructions. Loose SCSI cable. Secure all cable connections.
Problem Possible Cause Server does not boot SCSI device drivers not from an internal drive. installed or incorrectly installed on the drive. Action Properly install all required SCSI device drivers. Operating system software is not installed on the drive. Install the appropriate operating system. Requested partition does not exist. Partition the drive and then reload the operating software. Boot drive at wrong SCSI address. Set boot drive to lowest “primary” SCSI address. Drive not formatted.
Troubleshooting Hot Swap Drive Troubleshooting (Model 3220) Problem Possible Cause Action Drive fault LED lit. Drive failed. Replace hot swap drive. Drive activity and fault LEDs lit. Drive is hung or has failed. Replace hot swap drive. Drive fault LED flashing. Drive is in recovery mode or has failed and is spinning down. Allow the drive array to build or fully spin down. Hot Swap Drive Troubleshooting (Model 3220R) 4-22 Problem Possible Cause Action Drive status LED lit. Drive failed.
Tape Drive Troubleshooting Problem Possible Cause Action Tape will not load. Tape inserted incorrectly. Insert the tape with the arrow on the cassette pointing towards the drive. Cannot write data to a tape. Tape write-protected. Slide the write-protect tab on the cassette to the closed position. Tape will not eject. Tape jammed in drive. Using a small screwdriver, rotate the motor shaft clockwise to bring threading mechanism to the initial loading position.
Troubleshooting Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator is not on. Monitor is turned off. Turn on the monitor. Power cord is not connected. Connect power cord to the server. No power at wall outlet. Use another outlet. Power indicator is defective. Replace the monitor. Configuration error. Run the BIOS Setup utility to configure the server for video operation. Monitor brightness and contrast controls are incorrectly set.
CD-ROM Troubleshooting Problem Possible Cause Action Cannot access the CD-ROM drive. Error message reading drive x. Device drivers not installed. Install correct device drivers. No disc in the CDROM drive. Insert a disc. On the CD-ROM drive, slave jumper selected instead of master Change master/slave switch jumper to master. IDE cable disconnected. Properly connect the IDE cable. Refer to Chapter 5. Tray open. Close the tray. No disc or tray is open. Insert a disc and close the tray.
Troubleshooting Diskette Drive Troubleshooting Problem Possible Cause Diskette is not formatted. Target diskette drive cannot read or write information. Diskette is worn or damaged. Try another diskette. Diskette is write-protected. Slide the write-protect switch so the hole is not visible. Diskette drive is empty. Insert a diskette. Diskette write protection enabled. Run the BIOS Setup utility and set the Diskette Write Protection option to “Disabled.” Disabled in BIOS Setup utility.
RAID Troubleshooting Hot Swap Drives Problem Possible Cause Action Replaced drive does not spin up to speed. Drive not seen by RAID host adapter. Manually rebuild the drive. Multiple drives have failed. No power available. Restore power, run the RAID configuration utility and change the state of any failed (FLD) drive to optimal (OPT). Remove the drive, wait 20 seconds, reinsert drive. Wait one minute and then rebuild the drive.
Troubleshooting Flash BIOS Troubleshooting 4-28 Problem Possible Cause Action Cannot flash the server’s BIOS Main logic board switch settings incorrectly set. Make sure main logic board switch SW1-2 “Recovery Mode” is set to Recovery and SW1-1 “BIOS Protection” is set to Normal. BIOS Setup utility switch setting incorrectly set. Make sure the “System BIOS Flash” option in the BIOS Setup utility is set to Enabled. Refer to Chapter 2 for more information.
DIGITAL Server 3220/3220R 5 FRU Replacement Introduction 5 The following sections list the Illustrated Parts Breakdown (IPB) part numbers and related replacement procedures. NOTE: Customer installable devices, such as expansion boards, memory, and disk drives are discussed in the System Reference Manual.
FRU Replacement Server Front View (Model 3220) 5-2 Figure Legend Orderable Spare Part Description 1 74-50824-02 Pedestal right (x2) 2 74-50824-01 Pedestal left (x2) 3 12-39309-02 Speaker assembly, 270 mm 4 12-39657-02 Fan assembly 5 74-51828-01 Card guide (houses speaker and system fan) 6 70-32554-01 Side panel assembly, frost white 7 PCXRJ-AD 3.5-inch, floppy disk drive, 1.
12 8 9 10 11 7 6 13 1 2 5 4 3 DEC01709 Figure 5-1.
FRU Replacement Server Left-Side View (Model 3220) 5-4 Figure Legend Orderable Spare Part Description 1 54-24606-01 Backplane, hot swap 2 74-51814-01 Fan bracket (for hot swap fan) 3 12-39657-02 Secondary (hot swap bay) fan 4 54-25442-01 Main logic board 5 12-41474-05 Real-time clock (server battery) 6 70-33231-01 70-33231-02 70-33232-01 70-33232-02 Processor module assembly, SP Pentium II 350 MHz Processor module assembly, DP Pentium II 350 MHz Processor module assembly, SP Pentium I
16 15 14 13 12 11 17 18 10 9 8 3 7 6 5 2 1 4 DEC01708 Figure 5-2.
FRU Replacement Labels and Nameplates (Model 3220) Orderable Spare Part Description 74-51963-03 Nameplate, DIGITAL Server 36-44556-01 Warning label, power switch 36-48211-04 36-48212-08 Label, door Label, left side panel Server Front and Top View (Model 3220R) Figure Legend Spare Part Number Exchangeabl e Part Number Description 1, 2 70-32737-02 OCP module assembly (includes Figure items 1 & 2) 3 PCXRN-AR 32X ATAPI CD-ROM drive 4 FR-CDCBA-DA FR-CDCBA-CD FR-CDCBA-CE FR-CDCBA-CF Hot swap
Figure Legend Spare Part Number Exchangeabl e Part Number Description 17 PCXRJ-AD 1.
FRU Replacement 12 10 13 11 14 9 7 8 15 6 5 17 16 18 4 1 3 2 19 DEC01724 Figure 5-3.
Server Top View (Model 3220R) Figure Legend Orderable Spare Part Description 1 54-25442-01 Main logic board 2 12-41474-05 Real-time clock (server battery) 3 70-33231-01 70-33231-02 70-33232-01 70-33232-02 Processor module assembly, SP Pentium II 350 MHz Processor module assembly, DP Pentium II 350 MHz Processor module assembly, SP Pentium II 400 MHz Processor module assembly, DP Pentium II 400 MHz 4 54-25302-04 Terminator card 5 70-32549-01 Retainer assembly (for processor module) 6 FR-SD
FRU Replacement 5 6 4 2 3 1 DEC01723 Figure 5-4.
Labels and Nameplates (Model 3220R) Orderable Spare Part Description 36-48150-05 Label, DIGITAL Server 36-44556-01 Warning label, power switch 36-49411-02 36-49412-02 36-49413-02 Label, top cover Label, top cover Label, fault status LEDs Service Procedures The following sections provide detailed service instructions for DIGITAL servers. CAUTION: Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though unseen or unfelt.
FRU Replacement Recommended Tools Have the following tools available: • Phillips screwdriver • Antistatic wrist strap (recommended, but not required) BIOS Version Information For access directly to the software library for BIOS and driver updates, use the address: http://www.windows.digital.com/~ftp/00-index.stm Disconnecting External Devices and Power Before removing any access panel, perform the following: 1. Shut down any applications that are currently running, then shut down the operating system.
Unlocking the Server (Model 3220) 1. Unlock the server’s front bezel by depressing and rotating the key 90° clockwise. 2. Swing the bezel open. Keylock Function • Depress and rotate the key 45° for access to the control panel and upper drive bays. • Depress and rotate the key 90° for access to the side panel thumbscrews and hot swap drives. CAUTION: Keep the keys in a safe place. They are not easily duplicated or replaced.
FRU Replacement Figure 5-5.
Removing and Installing the Side Panel (Model 3220) 1. Loosen the two thumbscrews that secure the side panel to the chassis. 2. Slide the side panel to the rear of the server and then pivot it down to remove it. DEC01627-2 Figure 5-6.
FRU Replacement To install the side panel. 1. Pivot the side panel up and then slide it to the front of the server. 2. Secure the side panel to the chassis using the two thumbscrews. 3. Close and lock the server’s front bezel. DEC01627-3 Figure 5-7.
Removing the Server from the Rack (Model 3220R) You must remove the server from the rack prior to accessing internal components. To remove the server: 1. Remove the front bezel (see Figure 5-8). 2. Remove all cabling from the server. 3. Disconnect the cable management arm from the server (see Figure 5-9). DEC01457 Figure 5-8.
FRU Replacement 4. Remove the two screws securing the server to the rack and then slide it out (see Figure 5-8). 5. Place the server on a flat surface. DEC01658 Figure 5-9.
Removing and Installing the Top Cover (Model 3220R) To remove the top cover, perform the following: 1. Remove the front bezel. 2. Remove the screw securing the top cover to the server’s chassis. 3. Carefully slide the top cover toward the rear of the chassis until the locking tabs are clear from their slots. 4. Carefully lift the top cover up and then forward until it clears the chassis.
FRU Replacement DEC01627B Figure 5-10.
To install the top cover. 1. Carefully slide the top cover onto the server’s chassis making sure that all locking tabs fit into their slot openings. 2. Slide the top cover forward to secure the locking tabs into their slots. 3. Secure the top cover to the chassis using the previously removed screw. 4. Align the front bezel and then snap it into place.
FRU Replacement DEC01627A Figure 5-11.
Front View Figure Legend Component A Power button B Power indicator C Disk drive activity indicator D 3½-inch diskette drive E IDE CD-ROM drive F Front access 5¼-inch half-height drive bays G(1) Fault status LED label (model 3220 only) H Removable media access door (model 3220 only) I Front bezel J Stabilizing feet (model 3220 only) K Hot swap drive LED status indicators L Three-way security lock (model 3220 only) M(2) Fault status LEDs N Reset button (1) For the model 3220, th
FRU Replacement E A N B M C F G H D L A K I I N J M K B C 4 3 2 1 D E F DEC01621-2 Figure 5-12.
Internal View Figure Legend Component A Video/Ethernet daughter card B Hot swap drive bay cooling fan (model 3220 only) C Power supply D Removable media drive bays E Hot swap drive bay F Main logic board cooling fan G Speaker H Main logic board I Processor and memory module with retainer 5-25 DIGITAL Server 3220/3220R FRU Replacement
FRU Replacement Model 3220 Side View C D B E A F G A I I Model 3220R Top View H C H F D G E Figure 5-13.
Rear View Figure Legend Component A One dedicated ISA expansion slot B One shared ISA/PCI expansion slot C Five dedicated PCI expansion slots D USB ports E Serial ports F Keyboard and mouse ports G Video port H 10/100Base-T connector (RJ45) I SCSI knockouts J ac power input plug K Voltage selection switch L Network activity indicator M Network link indicator N Parallel port O Security hold-down bar (model 3220 only) P Cable management arm attachment holes (model 3220R only)
FRU Replacement L M N I K P J H G F E D C B A J K I H L G F M E N D C I B A O DEC01623-2 Figure 5-14.
Main Logic Board Connectors Figure Legend Connector A Dedicated ISA expansion slot (slot 2) B Shared PCI/ISA expansion slots (PCI slot 6; ISA slot 1) C PCI expansion slots (slots 1-5) D USB ports E Two serial ports and one parallel port F Mouse and keyboard ports G Video/Ethernet daughter card connector H OCP Connector (for model 3220R) I Fan 2 connector (for model 3220 hotswap drive bay) J Power supply connectors K Diskette drive connector L IDE connector for CD-ROM drive M(1) Ch
FRU Replacement G H J I K L F M N E D O 1 P 2 C 3 4 Q 5 R 6 B A S 1 2 DEC01624-2 Figure 5-15.
Main Logic Board Components Figure Legend Component A Real-time clock battery B SCSI controller C Switch block (SW1) D BIOS flash ROM Main Logic Board Switch Settings The following table lists the main logic board switch settings and factory-default settings. Figure A-1 shows the switch locations. CAUTION: Do not touch any electronic component unless you are safely grounded. Wear a grounded wrist strap or touch an exposed metal part of the server chassis.
FRU Replacement B D A ON 1 2 3 4 OFF 1 SW1 2 3 4 C 5 6 1 2 DEC01624-3 Figure 5-16.
Processor Module Components Figure Legend Component/Connector A Processor 1 B Processor 2 slot or terminator card C Switch for processor clock speed settings D Four DIMM sockets 1 2 D C B A DEC01638-3 Figure 5-17.
FRU Replacement Video/Ethernet Daughter Card Connectors and Indicators Figure Legend Connector A Video port B Network link indicator (green) C Network activity indicator (yellow) D 10/100Base-T connector (RJ45) D A B C DEC01625-2 Figure 5-18.
Processor Module Switch Settings The following table lists the switch settings of various processor speeds and does not indicate processor availability. The switches are set correctly for the processor that came with the server you purchased. You only need to change the processor switch settings, that is SW1, should you upgrade to another processor. Figure 5-19 shows the switch locations. CAUTION: Do not touch any electronic component unless you are safely grounded.
FRU Replacement OFF 1 1 2 3 4 ON SW1 2 DEC01638-2 Figure 5-19.
Installing Additional Memory The server has at least 64 MB of memory. Adding more memory enables the server to run larger, more complicated software and run it more quickly. Registered SDRAM DIMMS are available in 64 MB, 128 MB and 256 MB sizes to expand the server memory up to 1GB with the 350 MHz processor. Server memory is installed using the four DIMM sockets located on the processor module, as shown in Figure 5-21. All four DIMM sockets accept single- or dual-sided DIMMS.
FRU Replacement • DIMM capacities can be mixed. • Use only registered SDRAM DIMMs supported by Digital Equipment Corporation. Bank 3 Bank 2 Bank 1 Bank 0 DEC01638-6 Figure 5-20.
Memory Configurations The following table lists examples of memory configurations and the mixing of memory sizes.
FRU Replacement Memory Troubleshooting The DIGITAL Server’s Power-On Self Test (POST) can detect memory errors when it boots. The error can be isolated to a single DIMM on the processor module. The memory error message format is: : This indicates that an error occurred while reading the memory configuration. The problem is either the DIMM or the processor module. In both cases, the server halts when this error occurs.
Removing and Replacing FRUs (Model 3220) The following sections describe how to remove and replace field replaceable units (FRUs) from the DIGITAL Server 3220. Removing and Replacing the Power Supply 1. Turn off the server. 2. Remove the ac power cord. 3. Unlock and open the front bezel, loosen the thumbscrews, and then remove the side panel. 4. Disconnect all the wire harness connectors from the main logic board, storage backplane, and peripheral devices. 5.
FRU Replacement DEC01710 Figure 5-21.
Removing and Replacing the Diskette Drive 1. Turn off the server. 2. Remove ac power. 3. Unlock and open the front bezel, loosen the thumbscrews, and then remove the side panel. 4. Disconnect the power and data cables from the drive. 5. Loosen the drive bracket retaining screw. 6. Slide the drive toward the rear, to disengage the bracket tabs, then away from the drive bay. 7. Remove the screws securing the bracket to the bottom of the drive and slide the drive from the bracket. 8.
FRU Replacement DEC01711-2 Figure 5-22.
Removing and Replacing the CD-ROM Drive 1. Turn off the server. 2. Remove ac power. 3. Unlock and open the front bezel, loosen the thumbscrews, and then remove the side panel. 4. Disconnect the power, data, and (if installed) audio cables from the CD-ROM drive. 5. Remove the screw from the drive bay. 6. Slide the drive out from front of the drive bay by applying pressure at the rear of the CD-ROM drive. 7. Remove both the side rails from the removed CD-ROM drive and install them on the new CD-ROM drive. 8.
FRU Replacement DEC01711-3 Figure 5-23.
Removing and Replacing the Drive Bay Cooling Fan The following procedure can be used to remove the drive bay cooling fan. 1. Turn off the server. 2. Remove ac power. 3. Unlock and open the front bezel, loosen the thumbscrews, and remove the side panel. 4. Loosen the captive screws and gently extend the storage backplane assembly to its maintenance position. 5. Disconnect the fan cable from the main logic board. 6. Press the plastic tabs to release the fan from the fan housing. 7.
FRU Replacement Figure 5-24.
Removing and Replacing the Primary Cooling Fan 1. Turn off the server. 2. Remove ac power. 3. Unlock and open the front bezel, loosen the thumbscrews, and then remove the side panel. 4. Remove the processor module retaining bracket and the processor module. 5. Disconnect the fan and speaker cables from the main logic board. 6. Press the retaining tab and slide the housing toward you to release the mounting tabs. 7. Remove the housing from the chassis. 8.
FRU Replacement Figure 5-25.
Removing and Replacing the Speaker 1. Turn off the server. 2. Remove ac power. 3. Unlock and open the front bezel, loosen the thumbscrews, and then remove the side panel. 4. Remove the processor module retaining bracket and the processor module. 5. Disconnect the speaker and fan cables from the main logic board. 6. Press the retaining tab and slide the housing toward you to release the mounting tabs. 7. Remove the housing from the chassis. 8.
FRU Replacement Figure 5-26.
Removing and Replacing the Main Logic Board 1. Turn off the server. 2. Remove ac power. 3. Disconnect all external cables from the I/O expansion modules located at the rear of server. 4. Unlock and open the front bezel, loosen the thumbscrews, and then remove the side panel. 5. Loosen captive screws and slide the storage backplane assembly forward to its maintenance position. 6. Disconnect all cables from the main logic board. 7. Record all ISA and PCI slot assignments before removing the expansion boards.
FRU Replacement 14. If the new main logic board does not have a battery/RTC, remove the battery/RTC from the old main logic board and replace it on the new main logic board. Refer to the section “Replacing the Real Time Clock (RTC) Battery” at the end of this chapter for more information. 15. Align the main logic board over the seven standoffs and then slide it to the left on the mounting plate. 16. Install and tighten screws B and C removed in step 11. 17.
A 1 2 3 4 5 6 1 2 DEC01431-8 Figure 5-27.
FRU Replacement Removing and Replacing the Storage Backplane 1. Turn off the server. 2. Remove ac power. 3. Unlock and open the front bezel, loosen the thumbscrews, and then remove the side panel. 4. Record all cable configuration information. 5. Disconnect all cables and terminators. 6. Before removing hot swap devices, record how they are configured. 7. Remove all devices connected to the storage backplane. 8.
Figure 5-28.
FRU Replacement Replacing the Operator Control Panel (OCP) Assembly 1. Turn off the server. 2. Remove ac power. 3. Unlock and open the front bezel, loosen the thumbscrews, and remove the side panel. 4. Disconnect the OCP cable from the main logic board. 5. Press the two retaining tabs on top of the OCP and tilt it forward for removal. 6. Replace the OCP by performing the steps above in reverse. Figure 5-29.
Removing and Replacing FRUs (Model 3220R) The following sections describe how to remove and replace field replaceable units (FRUs) from the DIGITAL Server 3220R. Removing and Replacing the Power Supply 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. Disconnect the power supply cables from the main logic board. 7.
FRU Replacement DEC01725 Figure 5-30.
Removing and Replacing the Diskette Drive 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. Disconnect the power and data cables from the diskette drive. 7. Remove the screws securing the diskette drive tray (and attached diskette drive) to the drive bay cage below. 8.
FRU Replacement DEC01433-5 Figure 5-31.
Removing and Replacing the CD-ROM Drive 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. Disconnect the power and data cables from the CD-ROM. 7. Remove the two screws alongside the diskette drive which secure the CDROM drive to the top of the drive bay. 8.
FRU Replacement DEC01490-2 Figure 5-32.
Removing and Replacing the Cooling Fan 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. Disconnect the cooling fan cable from the main logic board. 7. Remove the four screws securing the cooling fan to the chassis. 8. Remove the cooling fan. 9. Replace the cooling fan by performing the removal steps in reverse order.
FRU Replacement DEC01490-3 Figure 5-33.
Removing and Replacing the Speaker 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. Disconnect the speaker cable from the main logic board. 7. Gently pry the speaker away from the top speaker tab and then lift if straight up from the chassis. 8. Replace the speaker by performing the removal steps in reverse order.
FRU Replacement DEC01490-4 Figure 5-34.
Removing and Replacing the Main Logic Board 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. Disconnect all cables from the main logic board. 7. Record all ISA and PCI slot assignments before removing the expansion boards. 8. Remove the expansion boards, processor module, and video/Ethernet daughter card. 9.
FRU Replacement 13. If the new main logic board does not have a battery/RTC, remove the battery/RTC from the old main logic board and replace it on the new main logic board. Refer to the section “Replacing the Real Time Clock (RTC) Battery” at the end of this chapter for more information. 14. Align the main logic board over the standoffs and then slide it toward the rear of the chassis. 15. Secure the main logic board to the chassis using the previously removed screws. 16.
A 1 2 3 4 5 6 1 2 DEC01624-8 Figure 5-35.
FRU Replacement Removing and Replacing the Storage Backplane 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. Record all cable configuration information. 7. Disconnect all cables. 8. Remove all hot swap drives connected to the storage backplane. 9. Remove the six screws securing the storage backplane to the chassis. 10.
DEC01490-5 Figure 5-36.
FRU Replacement Removing and Replacing the Operator Control Panel (OCP) Assembly 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. Disconnect the OCP cable from the main logic board. 7. Press down on the two retaining tabs on top of the OCP and then tilt it forward to release it from the chassis. 8. Remove the OCP from the chassis. 9.
DEC01490-6 Figure 5-37.
FRU Replacement Removing and Replacing the Fault Status LED Assembly 1. Turn off the server. 2. Remove the front bezel. 3. Remove the two screws securing the server to the rack and then slide it out. 4. Remove the screw securing the top cover to the server. 5. Remove the top cover. 6. From inside the chassis, disconnect the cable from the fault status LED assembly. 7. Press on the retaining tabs of the fault status LED assembly and then tilt it forward to release it from the chassis. 8.
DEC01490-7 Figure 5-38.
FRU Replacement Replacing the Real Time Clock (RTC) Battery The server’s battery runs the server clock and retains any setup information when it is turned off. If the server ever fails to retain the correct date, time, or configuration settings when it is turned on, you need to replace the server’s RTC battery. Also, make sure you replace the battery with either a DIGITAL part number 12-41474-05, Toshiba (P/N CR2032), or equivalent 3 V dc Lithium battery.
6. Lift the retaining clip slightly and push on the battery from the side to slide it out. 7. Install the new battery/RTC. When installing the new battery, make sure the “+” side faces up. 8. For the DIGITAL Server 3220 only, replace the side panel and then close and lock the front bezel. 9. For the DIGITAL Server 3220R only: a. Replace the top cover. b. Slide the server into the rack and then secure it using the two previously removed screws. c. Connect the cable management arm. d.
FRU Replacement 1 2 3 4 5 6 1 2 DEC01624-4 Figure 5-39.
DIGITAL Server 3220/3220R 6 Device Mapping Introduction 6 This appendix provides a series of tables listing map and address information related to server memory and various main logic board devices (such as keyboard controller and interrupt controller). The server memory and address locations are allocated at the factory to operate within a standard environment.
Device Mapping Processor Memory Address Map Address Range Function Size 00000 to 9FFFF Main memory 640 KB A0000 to BFFFF PCI/ISA video buffer memory 128 KB C0000 to C7FFF Video memory BIOS 32 KB C8000 to DFFFF PCI/ISA expansion board BIOS and buffer memory 96 KB E0000 to EFFFF ISA adapter RAM 64 KB F0000 to FFFFF System BIOS memory 64 KB I/O Address Map 6-2 Range (hexadecimal) Function 060, 064 Keyboard/mouse controller 0F0 to 0FF Math co-processor 1F0 to 1F7 IDE controller (i
Server Interrupt Levels Interrupt Number Interrupt Source IRQ1 Keyboard controller IRQ3 COM2, COM4 (if enabled) IRQ4 COM1, COM3 (if enabled) IRQ6 Diskette controller (if enabled) IRQ7 LPT1, LPT2, LPT3 (if enabled) IRQ10 COM2, COM4 (if enabled) IRQ11 COM1, COM3 (if enabled) IRQ12 Mouse interrupt IRQ13 Math co-processor PCI Configuration Space Address Map PCI Bus No. Device No. (Address No.
DIGITAL Server 3220/3220R 7 Upgrade Procedure 7 This chapter describes the procedure to upgrade a DIGITAL Server 3200/3200R to a DIGITAL Server 3220/3220R (350 MHz model) or a 3225/3225R (400 MHz model). The table below compares model 3200 series servers with the upgrade model 3220/3220R series servers. This chapter also provides general guidelines to consider before upgrading the server. Refer to Appendix B for the options supported on these upgraded servers.
Upgrade Procedure Comparison Chart - Models 3200/3200R and Models 3220/3220R Feature DIGITAL Server 3200/3200R DIGITAL Server 3220/3220R Processor Pentium II - 266 MHz and 300 MHz (512 KB L2 cache) Pentium II - 350MHz (models 3220/3220R) and 400 MHz (models 3225/3225R), 512 KB L2 cache Memory ECC/EDO DIMMs 512MB maximum Registered PC100 SDRAM DIMMs 1GB maximum Graphics On-board Integrated PCI S3 Trio SVGA Integrated PCI S3 Trio 64 V2/ GX SVGA (dedicated PCI slot) Networking DIGITAL 21143 Contr
Feature DIGITAL Server 5200 DIGITAL Server 5220 Upgrade Slots 2 PCI, 1 PCI/EISA, 4 EISA 5 PCI, 1 PCI/ISA, 1 ISA USB ports No Yes (2) DIGITAL RSM Support (EISA card) Yes Not available Windows NT Server V4.x V4.x/5.x Novell NetWare V3.x/4.x V4.x only IBM OS/2 Warp V3.x V4.0 SCO UNIX Open Server V3.2.x V5.0.4, 5.0.4c, 5.0.5 Banyan VINES - V7.0 SCO UNIXWARE V3.x V2.1.2, 7.
Upgrade Procedure 6. Move or install disk drives. The DIGITAL Server 3220 has an integrated Symbios SCSI controller. CAUTION: For the various operating systems, refer to the instructions that follow. Also before installing the operating system, check for O/S specific instructions in the README files on the Quick Launch CD-ROM, or the system may hang. A. SCO UNIX Open Server, Banyan VINES, and SCO UNIXWARE: Ensure that there is a good backup of your original system.
11. At this time, the customer should call their software service provider to update their license with the new system serial number. If desired, the customer can continue to use the old system; in which case, the customer will need to buy a new software license for the new system Troubleshooting Guidelines If the server does not boot properly after installing upgrade, check the following items: • Check all the configuration information that the customer recorded from the previous system.
DIGITAL Server 3220/3220R 8 Block Diagram Main Logic Board A This appendix describes the DIGITAL Server 3220/3220R Main Logic Board (MLB) block diagram, shown in Figure A-1. The MLB integrates the Dual Pentium II processors with both ISA and PCI system peripheral devices. The MLB provides the following functions: • Connector for a dual Pentium II CPU/Memory module with 350 MHz or 400 MHz processors, the BX chipset, and registered SDRAM DIMMs up to 1GB.
Block Diagram Figure A-1.
CPU/Memory Connector The CPU/Memory connector is a 242-pin connector for the CPU/Memory board to provide address/data and control line access to the Primary PCI bus. Through this connector, the CPU also has access to the Input/Output Advanced Programmable 2 Interrupt Controllers on the APIC bus. In addition, the I C bus interfaces the CPU to the 8031 system management subsystem, which monitors fan failures, voltages, and temperatures.
Block Diagram System I/O The System I/O controls the system input and output functions for the serial interface, the parallel interface, the diskette controller, the keyboard, and the mouse. Ultra I/O Controller The system input and output functions are controlled by the Ultra I/O controller, SMC 37C935APM. This controller supports two serial UARTs, one parallel port, and the diskette controller. It provides a buffer for the serial ports and EPP/ECP modes for the parallel port.
Parallel Interface The parallel interface is implemented on the main logic board and is accessible through the rear panel 25-pin f D-sub connector. This LPT port is an AT and Centronics compatible bi-directional parallel port. The user can select the printer port to be set to either a PS/2 type bi-directional parallel port compatible mode or extended parallel port (EPP/ECP) bi-directional mode. The table below lists the parallel interface pin assignments. L denotes low true logic.
Block Diagram Diskette Controller The SMC 37C935APM has an integrated diskette controller capable of supporting two diskette drives interfacing to the main logic board through a daisy-chained ribbon cable. Data transfer rates for a 3.5 inch diskette drive include 720 KB, 1.44 MB, and 2.88 MB. Data transfer rates for a 5.25 inch diskette drive include 360 KB and 1.2 MB. Keyboard/Mouse Controller The SMC 37C935APM also has an integrated keyboard/mouse controller programmed to be IBM PC/AT compatible.
Keyboard/Mouse Connector Pin Assignments Pin Number Function 1 Data 2 Reserved 3 Ground 4 +5V dc 5 Clock 6 Reserved SCSI Interface The main logic board includes the PCI SCSI interface through a SYMBIOS SYSC896 controller. This is a dual channel, wide Ultra2 (80 MB/s) controller that allows increased internal SCSI connectivity and increased cable length with low voltage differential (LVD) signaling for external SCSI devices.
Block Diagram SCSI Controller The PCI SCSI controller (SYMC896) interfaces to the Secondary PCI bus to provide support for the SCSI connectors on the main logic board. The SCSI controller supports internal Ultra wide SCSI single-ended transactions and external Ultra2 SCSI transactions. SCSI Connectors SCSI connector Channel A interfaces to the “hot-swap” drives and an optional tape drive.
SVGA Connector Pin Assignments Pin Number Function 1 Red Video 2 Green Video 3 Blue Video 4 Monitor ID Bit 2 (not used) 5 Ground 6 Red Return (ground) 7 Green Return (ground) 8 Blue Return (ground) 9 +5V supply (optional) 10 Sync Return (ground) 11 Monitor ID Bit 0 (not used) 12 Data from Display 13 Horizontal Sync 14 Vertical Sync (VCLK) 15 DDC2 Clock A-9 DIGITAL Server 3220/3220R Block Diagram
Block Diagram Ethernet Interface The combo Video/Ethernet plug-in module also provides a PCI Fast Ethernet LAN controller with a PCI clock speed up to 33MHz. It uses a 21143-Td single-chip Ethernet controller for the PCI bus. It has a 10Base-T transceiver that supports fullduplex operation on an10/100Mb/s port. It has a powerful on-chip DMA with intelligent arbitration to prevent underflow or overflow of data, using two large (256 byte) independent receive and transmit FIFO buffers.
PCI-to-PCI Bridge (PPB) The 31152 chip on the MLB provides the PCI-to-PCI bridge between the Primary PCI bus and the Secondary PCI bus. It provides concurrent primary and secondary bus operations to isolate traffic. It implements delayed transactions for all PCI configuration, I/O, and memory read commands up to three transactions simultaneously in each direction. It also allows 72 bytes of read data buffering in each direction. The PPB also provides VGA addressing and palette support for video graphics.
DIGITAL Server 3220/3220R 9 Supported Options List B This appendix describes the options that have been tested and certified on the DIGITAL Server 3220/3225 models and 3220R/3225R rackmount models. The table below lists their part number and description.
Supported Options List Part Number Description 10,000 RPM SCSI Disk Drives for Model 3220R (rack) FR-CECCA-DA 4 GB Ultra Drive Carrier (Seagate, SCA-2) FR-DFCCA-DA 9 GB Ultra-2 SCSI HDD (SCA-2) Diskette Drive FR-PCXRJ-AD 3.5" 1.44MB Diskette Drive Tape Drives FR-PCXAT-AJ Sony 7000 4/8 GB DAT (SCSI) FR-PCXAT-EA AIT Sony 25/50 GB 5.25” FR-PCXAT-AK DAT Sony 12/24 GB 5.
Part Number Description Video Cards FR-PCXAG-BG Matrox Millennium II (4 Mb) FR-PCCAM-CC Matrox Millennium II (4 Mb upgrade) Storage Expansion FR-BA356-PA Storage Expansion Cabinet with Ultra support (pedestal) FR-BA356-PD Storage Expansion Cabinet with Ultra support (rack) FR-BN37A-02 2 Meter VHDCI external cable for RAID FR-BN38C-02 2 Meter 68HD to VHDCI cable from SCSI to BA356 FR-BN37A-05 5 Meter VHDCI external cable for RAID FR-BN38C-05 5 Meter 68HD to VHDCI cable from SCSI to BA356 FR
Supported Options List Part Number Description Network Adapters FR-DE500-BA Digital PCI Fast Ethernet 10/100 FR-PCXTN-AD IBM PCI Token Ring NIC FR-PCXDN-BC SMC Epic 10/100 PCI Fast Ethernet NIC FR-DE450-CA DIGITAL PCI 10mb Ethernet FDDI FR-DEFPA-AB FDDI PCI- MM SAS FR-DEFPA-DB FDDI PCI- MM DAS FR-DEFPA-UB FDDI PCI- UTP SAS NT Cluster / External Storage for Model 3220 FR-CK310-RF RAID 310 Windows NT Cluster Kit FR-CK356-UP BA356 UW Windows NT Cluster Kit, Pedestal FR-CK450-RP RA450 Wind
Part Number Description External Storage FR-SWXRA-Z1 DS-SWXRA-W0 DS-SWXRA-W4 DS-SWXRA-GA DS-SWXRA-GC DS-SWXRA-HA DS-SWXRA-HC RAID Array 310 Subsystem (legacy white box, blue drives supported) RAID Array 450 Subsystem, office enclosure for pedestal model (blue box, blue drives) RAID Array 450 Subsystem, rackmount enclosure (blue box, blue drives) RAID Array 3000 Subsystem, one HSZ22 controller, pedestal, 120V RAID Array 3000 Subsystem, one HSZ22 controller, pedestal, 230V RAID Array 7000 with dual HSZ70 c
Service Notes DIGITAL Server 3220/3220R 10 C C-1
Service Notes C-2
C-3 DIGITAL Server 3220/3220R Service Notes
Service Notes C-4
