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Contents 1 Introduction ................................................................................................................................. 5 1.1 Components ...................................................................................................................................... 5 2 Installation .............................................................................................................................................. 6 2.1 Preparing the camera....................
1 Introduction The camera supports the network service for a sensor image with a progressive scan, which can be monitored on a real-time screen regardless of distances and locations. By using its dedicated program, many users can have access to the camera at once or a single user can monitor various cameras at the same time. It also enables users to play, store and retrieve a monitoring image by using a PC. All the settings and real-time monitoring screens are also provided through access to the web.
2 Installation 2.1 Preparing the camera A mounting accessory is required to complete the installation and is sold separately. The wall or ceiling mount must be attached to a structural object such as hardwood, concrete that will support the weight of the mount and dome camera. 1. The use of a solid backboard is recommend ed when attaching to gypsum walls. The mounting surface must withstand five times the camera weight. 2.
2.1.1 Mounting the camera The wall mounting plate must be attached to a structural object such as concrete that will support the weight of the mount and dome camera. 1. Using the mounting template or the mounting accessory itself, mark and drill the necessary holes in the mounting surface. 2. Pull all cables through the mounting accessory. See 2.2 Cabling the camera for more information. 3. Attach the wall mounting bracket to the mounting surface using plastic anchors and M8x35 screws.
2.2 Cabling the camera Follow the table and diagram below to connect your camera to all external devices. No.
You can use external d evices to signal the camera to react to events. Mechanical or electrical switches can be wired to the A1, A2, A3, A4 (Alarm Input 1, 2, 3, 4) and G (Ground) connectors. NOTE: All the connectors marked G or GND is common. Connect the ground sid e of the alarm input and/or alarm output to the G (Ground) connector. • AO (alarm output) The camera can activate external devices such as buzzers or lights. Connect the device to the AO (alarm output) and G (ground) connectors.
2.3 Connections SD card insertion Users can insert and remove an SD card as shown in the following picture. 1. Open the SD card cover under the camera’s lens. 2. Insert or remove the SD card as needed. 3. Tightly close the SD card cover to ensure it is waterproof. 2.4 Resetting the camera to default settings To reset the camera to its original factory settings, open the camera’s web viewer and go to the Setup > System > Maintenance.
Using the reset button: Follow the instructions below to reset the camera to the factory default settings using the Reset button. 1. Switch off the camera by disconnecting the power adapter. 2. Open the SD card cover. 3. Press and hold the reset button on the board with your finger while reconnecting the power. 4. Hold the reset button down for about 2 seconds. 5. Release the reset button. 6. The camera resets to factory defaults and restarts after completing the factory reset. 7.
3 Web viewer The camera can be used with the Windows® operating system and browsers. The recommended browsers are Internet Explorer, Safari, Firefox, Opera and Google Chrome with Windows. NOTE: To view streaming vid eo in Microsoft Internet Explorer, set your browser to allow ActiveX controls. 3.1 Access from a browser 1. Start a browser (Internet Explorer). 2. Enter the IP address or hostname of the camera in the Location/Address field of your browser. 3. You can see a starting page.
3.2 Access from the Internet Once connected, the camera is accessible on your local network (LAN). To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera. To do this, enable the NAT traversal feature, which will attempt to automatically configure the router to allow access to the camera. This is enabled from Setup > System > Network > NAT. For more information, please see “System > Network > NAT” of User Manual. 3.
3.4 Live View Page The Live View page comes in several screen mod es. Users are allowed to select the most suitable one out of those mod es. Ad just the mod e following your PC specifications and monitoring purposes. 1. General controls Live View Page Playback Page Setup Page Help Page The vid eo d rop-down-list allows you to select a customized or preprogrammed vid eo stream on the Live View page. Stream profiles are configured under Setup > Basic Configuration > Video and Image.
2. Control toolbar The live viewer toolbar is available in the web browser page only. It displays the following buttons: The Stop button stops the video stream being played. Pressing the key again toggles the play and stop. The Play button connects to the camera or starts playing a video stream. The Pause button pauses the video stream being played. The Snapshot button takes a snapshot of the current image. The location where the image is saved can be specified.
3.5 Playback The Playback window contains a list of recordings made to the memory card. It shows each recording’s start time, length, the event type used to start the recording, calendar and timeslice bar indicates if the recording exists or not. The description of the playback window follows. 1. Video Screen You can see the video screen when playing the video clip in the SD memory. 2.
Display an hour-based search screen for the chosen date. If there is recording data, a blue section will be displayed on a 24-hour basis. If you select a specific hour in the chart, a yellow square on the hour will be displayed. 4. Speaker Control Bar Use this scale to control the volume of the speakers. 5. Search Calendar Search results from the SD local storage in the camera connected are displayed monthly. If there is a recorded data for a specific date, a blue square on the date will be displayed.
3.6 Camera Setup This section describes how to configure the camera. The ad ministrator has unrestricted access to all the Setup tools, whereas Operators have access to the settings of Basic Configuration, which are Live View, Video and Image, Audio, Event, Dome Configuration, and System. You can configure the camera by clicking Setup either in the first connection page or the top second-right button of the Live View page.
Users User access control is enabled by default. The administrator can set up other users, by giving user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described below: The user list displays the authorized users and user groups (levels): User Group Authority Guest The lowest level of access, which only allows access to the Live View page.
Network The camera supports both IP version 4 and IP version 6. Both versions may be enabled simultaneously, and at least one version must always be enabled. When using IPv4, the IP address for the camera can be set automatically via DHCP, or a static IP address can be set manually. If IPv6 is enabled, the camera receives an IP address according to the configuration in the network router. There is also an option of using the Internet Dynamic DNS Service.
Video and Image Users can setup and change the setting of an individual video stream on this page. Please refer to “Video and Image > Basic” for more details about Video and Image setup.
Audio The camera can transmit audio to other clients using an external microphone and can play audio received from other clients by attaching a speaker. Users can setup and change the setting of Audio on this page. Please refer to “Audio” for more details about the Audio setup. Date and Time Users can set time directly or assign a time server to get the current time, as well as determine Date and Time format on this page.
3.6.2 Video and Image Basic Sensor Setting: • Capture mode: User can select sensor capture mode between NTSC and PAL (Some models are fixed to NTSC or PAL). Stream 1 Setting: • Codec: The codec supported in Stream 1 is H.264 and H.265. There are 3 pre-programmed stream profiles available for quick set-up. Choose the form of video encoding you wish to use from the drop-down list: o H.
when the High Profile was developed for those applications. • Resolution: This enables users to determine a basic screen size when having access through the Web Browser or PC program. The screen size control comes in several modes. Users can change the selected screen size anytime while monitoring the screen on a real-time basis. • Bitrate control: The bit rate can be set as a Constrained Bit Rate (CBR) or Constrained Variable Bit Rate (CVBR).
Auto Focus • Mode: Determines the focus operation method. o Auto: Autofocus is always active. o Manual: Manual focus is always a fixed focus. o One Push: Manual focus mode except that autofocus is activated only after the camera movement stops and lasts for about 5 seconds. • Focus Limit: Minimum distance for Auto Focus operation. Object nearer than this limit may not be focused. • Speed: Focus speed can be adjusted in the range of 1 ~ 7.
Privacy Masking The privacy masking function allows you to mask parts of the video image to be transmitted. You can set up to sixteen privacy masks. Only up to 8 privacy masks can be displayed on one screen. The privacy masks are configured by mask windows. Click and drag the mouse to designate a mask window area. NOTE: The masking is displayed only when the “Enable privacy masking” box is selected.
Hi-Stream The Hi-Stream function allows reducing band wid th by using compression and frame rate control. Create: Click the right mouse button and select New ROI Area. Click the left mouse button and drag it to the mask window. Select: Users can select any box by clicking the name on the preview window or click on the list. Delete: Users can delete selected zone via right mouse click selection for a selected box, or click any one of the X buttons in the zone list.
Camera Setup On this page, the user can setup exposure control, image appearance, enhance control, day and night, and IR control.
Video review: Vire s live preview of the camera’s video based on changes to the settings below. Exposure Control: • Mode: Determines exposure mode between automatic and Flicker-free modes. o Automatic mode: Use the full shutter speed. o Flicker-free mode: Due to flicker protection, a limited range of shutter is used. • Value: Sets exposure target. • Max. gain: Sets maximum gain threshold. • Shutter: Determines shutter mode between automatic and fixed. o Max.
Image Appearance: This provides access to the advanced image settings for the camera. • Brightness: The image’s brightness can be adjusted in the range 1 ~ 10, where a higher value produces a brighter image. • Contrast: Adjust the image’s contrast by raising or lowering the value in this field in the range 1 ~ 10. • Saturation: Set an appropriate value in the range of 1 ~ 10. Lower values mean less color saturation. • Hue: Set an appropriate value in the range of 1 ~ 10.
Day and Night Control: Users can setup Day and Night operation mode among Automatic, Day, and Night. • • Mode: o Automatic: Normally displays color image, and switches automatically to black and white image after the ambient light level reaches a pre-defined threshold. o Day: Always displays a color image. o Night: Always displays black and white image. DN Threshold : Ad justs the level of light in which the camera automatically switches between color and black and white image.
• Fixed IR Bright: Specify the brightness of the Fixed IR illuminator. (1 ~ 5) • Moving IR Bright: Specify the brightness of the Moving IR illuminator. (1 ~ 5) • Delay: The time duration for both of the lighting conditions can be customized to let the IR illuminators divert between activation and deactivation. (1 ~ 60) • Fixed IR Level: Fixed IR illuminator automatically turns off at a specified level in zoomin operation. This specifies the Fixed IR illuminator off level.
OSD This camera provides four OSD’s (on-screen display) on each stream. Users can drag “OSD Title”, “OSD Subtitle”, “Date and Time” and “PTZ Function” to the desired position and check at the preview window. • Vid eo Preview: Users can check the position of OSD on actual video via the preview popup window. • OSD Setting: Users can select show or hide OSD for each stream. Also, the user can set the transparency level of OSD by slide bar or type in a number.
3.6.3 Audio The camera can transmit audio to other clients using an external microphone and can play audio received from other clients by attaching a speaker. The Setup page has an additional menu item called Audio, which allows different audio configurations, such as full-duplex and simplex. • • • Audio Setting: o Enable audio: Check the box to enable audio in the video stream. o Compression type: G.
3.6.4 Event Event In ▽ On Boot Trigger an event every time the camera is started. Select “Enable on boot” to activate. Enter the dwell time the event lasts from the point of detection, 1 ~ 180 seconds. Click ‘Save’ to save the settings, or click ‘Reset’ to clear all the changes. ▽ Alarm In The camera has 4 alarm inputs. To use an alarm port, check the “Enable alarm port #” first. • Type: Choose the type of alarm , NO (Normally Open) or NC (Normally Closed).
▽ Manual Trigger This option makes use of the manual trigger button provided on the Live View page, which is used to start or stop the event type manually. Alternatively, the event can be triggered via the product’s API (Application Programming Interface). Select “Enable manual trigger” to activate the manual trigger (for up to 4 manual triggers). Set the dwell time the trigger lasts. Click ‘Save’ to save the settings, or click ‘Reset’ to clear all the changes.
▽ Motion This option makes use of the motion detection function with 16 programmable areas, 8 Include and Exclude zones each. Click the right mouse button on the preview window shows selection pop-up of New Motion, New Mask, Select, Delete, and Freeze. Select New Motion and click-and-drag to generate an Include box of green color. Select New Mask and click-and-drag to generate an Exclude box of orange color. Drag corner or line resizes and drag inside moves the box.
o Dwell time: Determines how long the triggered event hold s from the last triggering. o Show Histogram: This camera provides a live histogram for easy setup of the threshold level in the motion wind ow. The pop-up wind ow shows activity strength and threshold level, and the user can determine the threshold level for triggering motion events by slide bar or type in a number. o Users can select any box by clicking the name on the preview window or click on the list.
▽ Time Trigger Time Trigger is to set alarms at a specific time. Users can setup up to four time-triggers and each time trigger can be set to a specific date in the calendar, every day, day of the week, or date of every month. Select “Enable time trigger” to activate the Time Trigger function. • Enable specific time: User can select a date in the calendar or type in date, and specify a time for event trigger. • Enable every day: Trigger event every day at the specified time.
Event Out ▽ SMTP(E-Mail) The camera can be configured to send event and error email messages via SMTP (Simple Mail Transfer Protocol). • SMTP (E-Mail) Setting: Select “Enable” to activate the SMTP operation. o Sender: Enter an email address to be used as the sender for all messages sent by the camera. o Interval: Represents the time interval of the email notification when events occur several times. o Aggregate events: Shows the maximum number of emails sent within each interval.
• SMTP (E-Mail) Test: User can check the SMTP setting via a sample email. o Receiver: Enter an email address and click the Test button to test that the mail servers are functioning and that the email address is valid. Click ‘Save’ to save the settings, or click ‘Reset’ to clear all the changes. ▽ FTP and JPEG When the camera detects an event, it can record and save images to an FTP server. Images can be sent as e-mail attachments. Check the “Enable FTP” box to enable the service.
be saved as the date, time and minute the event occurred. • JPEG Setting: o Pre-event: A pre-event buffer contains images from the time immed iately preceding the event trigger. These are stored internally on the server. This buffer can be very useful when checking to see what happened to cause the event trigger. Enter the desired total length in seconds, minutes or hours, and specify the required image frequency.
▽ Audio Alert When the camera d etects an event, it can output a pred efined aud io d ata to an external speaker. Check the “Enable audio alert” box to enable the service. • Audio Alert Setting: To use the audio alert with the camera, an audio data file made by the user must be uploaded from your PC. Provide the path to the file directly, or use the Browse button to locate it. Then click the Upload button. Up to 3 audio files are available. The total file size must be less than 512 KB.
▽ Record When the camera detects an event, it can record the video stream onto the SD memory (not supplied) or NAS (Network Attached Device) as a storage device. Check the “Enable Record” box to enable the service. • Record-Setting: • o Overwrite: Click the checkbox to overwrite the storage d evice; Continuous Record is available when not using an SD card. o Stream Type: You can select Stream 1, Stream 2, Stream 3, or Stream 4. Stream 1, 3, 4: H.
o CIFS: A file format for a NAS device. o NFS: A file format for a NAS device. NOTE 1: Common Internet File System (CIFS) is a remote file access protocol that forms the basis for Windows file sharing, network printing, and various other network services. CIFS requires a large number of request/response transactions and its performance d egrad es significantly over high-latency WAN links such as the Internet.
▽ XML Notification When the camera d etects an event, the Notification server is used to receive notification messages as a type of XML data format. Check the box to enable the service. • XML Notification Setting: o Notification server URL: The network address to the server and the script that will handle the request. o Notification server port: The port number of the notification server. Click ‘Save’ to save the settings, or click ‘Reset’ to clear all the changes.
▽ Boost The Boost feature is used in conjunction with event detection. When this feature is turned ON, the Frame rate and Bit rate in the boost condition can be set to a different value than the ones in the normal condition field. When an event is detected, the camera will boost the Frame rate and Bit rate from the normal condition to this boosted level for the duration of the event. Check the box to enable the service. • Boost Setting: You can set the condition in Normal and Boost mode.
▽ Notification Server When the camera detects an event, the Notification Server is used to receive uploaded image files and/or notification messages. Check the box to enable the service. • • Notification Server Setting: o Type: User can select message transmission type among HTTP, HTTPS, TCP, and UTP. o URL: The network ad d ress to the server and the script that will hand le the request. For example http://192.168.12.244/cgi-bin/upload.cgi o Port: The port number of the server.
Event Map The event map allows you to change the settings and establish a schedule for each event trigger from the camera; up to a max. 15 events can be registered. Click the Add button to make a new event map; a popup window displays as below. To change an existing event, select that event and click the Modify button; this same window will display and the information can be changed as required. Selecting an event and clicking Remove deletes the event. • General: Enter the name for a new event map.
• Event Out: o E-mail: Select the email addresses you want to notify via email that an event has occurred. o FTP: Select a checkbox beside FTP to record and save images to an FTP server when an event has occurred. o Alarm out: Check this box to enable the alarm out. o Audio Alert: Select an Audio Alert file as the Network Transmitter output when the audio alert event triggered. The Audio Alert file must first be configured on the Event On page.
3.6.5 Dome Configuration Preset If you need to view specific places routinely, you should program Presets. A Preset is a programmed vid eo scene with automatic pan, tilt, zoom, and focus settings. Once programmed, clicking the Preset number or clicking the Go button in the PTZ Control Panel calls up that Preset automatically. • Preset Setting: o Preset number: The Preset number can be selected in the range 1 ~ 256.
Tour There are 8 programmable Tours. Each Tour consists of up to 64 Presets. • Tour Setting: o Tour Number: The Tour number can be selected in the range 1 ~ 8. o Title: Up to 12 characters (Alphanumeric characters and space) o Repeat: Select the number of repetitions from Continuous to 90. The default is Continuous. o Sequence: Select either forward or backward sequence in the Tour position list. o Delete Tour: Delete the stored Tour Position Setup list of Tour number.
Dwell Time: Select the Dwell Time from 0 to 99 seconds. The default is 10 seconds. Speed: Adjust Pan/Tilt/Zoom Speed if you want to a slow movement. The defaults are maximum Speed. Delete Position: If you want to remove Tour position from Tour Position Setup list, select the desired Tour Position, and click the Delete Position button. Set Position: Click the Set Position button, then show the stored Presets on the drop-down list. Follow steps below to program the Tours: 1.
Pattern ‘Pattern’ is a series of pan, tilt, and zoom movements programmed by an ad ministrator or operator. Up to 8 patterns may be programmed for the dome camera. Follow steps below to program the Patterns: 1. Click the Set button of desired Pattern number of Pattern Setting list, and move pan, tilt, and zoom using the Control box. The movement history is automatically recorded. 2. Click the Done button after you completed the camera movement program. 3.
Home Function The camera can be set to default to the home position set here during “Waiting Time”. • Function: None / Preset / Tour / Pattern • Function No.: Select Preset, Tour or Pattern number as the Home Function. • Waiting Time: 10 ~ 600 seconds • Function Use: Off / On Click ‘Save’ to save the settings, or click ‘Reset’ to clear all the changes. Motor Setup • Motor Setting: o Proportional P/T: Select On or Off. o Max. Pan Speed: Adjus thte pan speed between 1 ~ 30. o Max.
View Angle • View Angle Setting: o Tilt angle limit: This option is designed to limit the view angle as there is some obstruction in zooming out on specific areas of the tilt angle. o Flip: o Off: The dome camera moves until 90° vertically. Auto: When the camera reaches the floor d irectly above the moving object, it will stop. At that time, release instantly and pull it down again to run the auto-flip function. When you use the panning range, it is recommended to use the flip mode to Auto.
System Menu • Dome Information: The system information provides essential information about the dome if service is required. The information cannot be modified. • System Menu setting: User can set the camera in auto-calibration mode. • Origin Check: If you find the dome in the wrong position during operation, execute this origin check by clicking the Origin Check button and the dome camera will return to the right position after the origin check operation.
3.6.6 System Information You can enter the system information. This page is very useful when you require d evice information after installation. • Device Name Configuration: Enter the device name. • Location Configuration: Enter up to four (4) locations information. Click ‘Save’ to save the settings, or click ‘Reset’ to clear all the changes.
Security ▽ Users User access control is enabled by default when the administrator sets the root password on first access. New users are authorized with user names and passwords, or the administrator can choose to allow anonymous viewer login to the Live View page, as described below: • User Setting: Check the box to enable anonymous viewers to log in to the camera without a user account. When using the user account, users have to log-in at every access.
▽ HTTPS For greater security, the camera can be configured to use HTTPS (Hypertext Transfer Protocol over SSL (Secure Socket Layer)). Then all communication that would otherwise go via HTTP will instead go via an encrypted HTTPS connection. • • HTTPS Connection Policy: Choose the form of connection you wish to use from the drop-down list for the administrator, Operator, and Viewer to enable HTTPS connection (set to HTTP by default).
▽ IP Filtering Checking the “Enable IP filtering” box enables the IP address filtering function. When the IP address filter is enabled, addresses added to the list are set as allowed or denied ad d resses. All other IP ad d resses not in this list will then be allowed or d enied access accordingly, that is, if the addresses in the list are allowed, then all others are denied access, and vice versa. Also, see the online help for more information.
▽ OpenVPN OpenVPN is a Virtual Private Network using OpenSSL authentication. Users can set the camera in either Server mode or Client mode. • OpenVPN Server Mode 1. Checking the “Enable OpenVPN” box activates mod e selection buttons. Choose Server mod e, then Server Mod e Configuration appears where you can configure Server Mode Settings. 2.
• OpenVPN Client Mode 1. Checking the “Enable OpenVPN” box activates mod e selection buttons. Choose Client mode, then Client Mode Configuration appears where you can configure Client Mode Settings. 2. In Client Mode Configuration, you can setup Server URL, Protocol type, Port number, LZO usage, and Renegotiation time. o Server URL sets OpenVPN IP address. o Protocol type, Port number, and LZO setting must match the Server setting.
Date and Time • Current Server Time: This displays the current date and time (24h clock). The time can be displayed in the 12h clock format (see below). • New Server Time: • o Time zone: Select your time zone from the d rop-d own list. If you want the server clock to automatically ad just for d aylight savings time, check the box “Automatically adjust for daylight saving time changes”.
Network ▽ Basic • IP Address Configuration: o Obtain IP address via DHCP: Dynamic Host Configuration Protocol (DHCP) is a protocol that lets network administrators centrally manage and automate the assignment of IP addresses on a network. DHCP is enabled by default. Although a DHCP server is mostly used to set an IP address dynamically, it is also possible to use it to set a static, known IP address for a specific MAC address. To obtain an IP address via DHCP, check the radio button.
o • • Domain name: Enter the domain(s) to search for the hostname used by the camera. Multiple domains can be separated by semicolons (;). The hostname is always the first part of a Fully Qualified Domain Name, for example, ‘myserver’ is the hostname in the Fully Qualified Domain Name myserver.mycompany.com where mycompany.com is the Domain name. DNS servers: Enter the IP addresses of the primary and secondary DNS servers.
▽ DDNS • Internet DDNS (Dynamic Domain Name Service): When using the high-speed Internet with the telephone or cable network, users can operate the camera on the floating IP environment in which IPs are changed at every access. Users should receive an account and password by visiting a DDNS service like http://www.dyndns.org/. o Enable DDNS: Check to have DDNS service available. DDNS Server: Select the DDNS server. Registered host: Enter an address of the DDNS server.
▽ RTP Create a setting for sending and receiving an audio or video on a real-time basis. These settings are the IP address, port number and Time-To-Live value (TTL) to use for media stream(s) in a multicast H.264 format. • Port Range: o • Start port: 30000 ~ 39920: only even values are available. Multicast (Stream 1 / Stream 2 / Stream 3 / Stream 4 / Audio / Meta): This function is for sending Video, Audio, and Meta Data to the Multicast group. o Multicast destination IP: Enter an IP between 224.0.0.
▽ UPnP The camera includ es support for UPnP. UPnP is enabled by d efault, so the camera is automatically detected by operating systems and clients that support this protocol. Enter a name in the Friendly name field. NOTE: UPnP must be installed on your workstation if running Windows XP. To do this, open the Control Panel from the Start Menu and select Ad d /Remove Programs. Select Add/Remove Windows Components and open the Networking Services section.
▽ QoS Quality of Service (QoS) provid es the means to guarantee a certain level of a specified resource to selected traffic on a network. Quality can be d efined as a maintained level of bandwidth, low latency, and no packet losses. The main benefits of a QoS-aware network are: 1. The ability to prioritize traffic and thus allow critical flows to be served before flows with lesser priority. 2.
▽ NAT (Port Mapping) • Wire NAT traversal Setting o Enable: Check this box to enable NAT traversal. When enabled , the camera attempts to configure port mapping in a NAT router on your network, using UPnP. Note that UPnP must be enabled in the camera (see System > Network > UPnP). Automatic setting: When selected, the camera automatically searches for NAT routers on your network.
▽ Zeroconf Zero configuration networking (zeroconf) is a set of techniques that automatically creates a usable Internet Protocol (IP) network without manual operator intervention or special configuration servers. Zero configuration networking allows devices such as computers and printers to connect to a network automatically.
▽ Bonjour The camera includ es support for Bonjour. When enabled , the camera is automatically detected by operating systems and clients that support this protocol. Click the checkbox to enable Bonjour. Enter a name in the Friendly name field. NOTE: Also known as zero-configuration networking, Bonjour enables d evices to automatically discover each other on a network, without having to enter IP addresses or configure DNS servers. (Bonjour is a trademark of Apple Computer, Inc.
Maintenance • Maintenance: o Restart: The unit is restarted without changing any of the settings. Use this method if the unit is not behaving as expected. o Reset: The unit is restarted and most current settings are reset to factory default values. The settings that are not affected are: o the boot protocol (DHCP or static) the static IP address the default router the subnet mask the system time Default: The default button should be used with caution.
Support The support page provides valuable information on troubleshooting and contact information, should you require technical assistance. • Logs: The camera supports system and event log information. Click the Log Search button to search the Access, Event, Setup or Control log data. • Reports: • o Server Report: Click the Server Report button to get important information about the server’s status; this should always be includ ed when requesting support.
o Media Check: Click the Media Check button to get the information about the camera's video and audio stream. You can see the pop-up window below. o Network Check: Click the Network Check button to get the information about the camera's network setting and traffic. You can see the pop-up window below. 3.7 Help The Help popup window offers users a description of the setting and Help page so that users can manipulate the camera without a reference to the manual.
4 Appendix A.1 Troubleshooting Problems/symptoms Possible causes or corrective actions The camera cannot be accessed by some clients. If using a proxy server, try disabling the proxy setting in your browser. Check all cabling and connectors. The camera works locally, but not externally. Check if there are firewall settings that need to be adjusted. Check if there are router settings that need to be configured. Poor or intermittent network connection.
A.2 Alarm Connection The following connection diagram gives an example of how to connect a camera. A.3 Preventive Maintenance Preventive maintenance allows the d etection and correction of minor issues before they become serious and cause equipment failure. Every three-month: 1. Inspect all connection cables for deterioration or other damage. 2. Clean components with a clean damp cloth. 3. Verify that all the mounting hardware is secure. A.
A.6 Product Specification DWC-MPTZ830XW DWC-MPTZ336XW Image sensor 4K 1/1.7” CMOS sensor 3MP 1/2.8” CMOS sensor Total pixels 4168 x 3062 2065 x 1565 Active pixels 3840 x 2160 2048 x 1536 Scanning system Progressive Scan Progressive Scan Minimum scene illumination 0.75 lux (color), 0 lux (B/W) 0.35 lux (color), 0 lux (B/W) Focal length and lens type 6~180mm motorized zoom PTZ lens 4.6~165.
Streaming capability Quad stream (H.265x3 / H.
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