User Manual

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7. Image on the remote software has suddenly disappeared after displaying for a short time.
1) Some ISP restricts upload data/traffic volume. Please contact your ISP.
2) Upload traffic restriction can be easily checked with the following steps.
> Turn off the power of your Modem & Router.
> After 60seconds, turn on the power of your Modem first and then Router.
> After reconnection, if it is disconnected again after a shot time (in a similar period later), it means that the ISP restricts upload traffic.
8. Backup or firmware upgrade through USB memory stick cannot be made though it is detected by the NVR.
1) USB memory stick should be formatted by FAT or FAT 32.
2) It is not allowed to use a partitioned or password-encoded USB memory.
9. Time sync through NTP server doesn’t work.
NTP server requires DNS server address. Check if DNS server address is correct at the [Network] setup page.
10. E-mail transmission doesn’t work in using E-mail notify function.
1) E-mail notify function works based on SMTP service.
2) Check if the sending mail address is correct and if the mail server supports SMTP service.
3) If you are using an SMTP service which is based on TLS authentication (including SSL) such as Gmail and yahoo mail, enable [Use SSL
Authentication] at the [Notification] setup page.
4) SMTP service is provided based on DNS. Check if DNS server address is correct at the [Network] setup page.