User Manual
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10.2 Light module problems
10.2.1 Light module is connected but is unresponsive, and does not appear
in the Status menu
• Check the PSU screen for any error messages.
• Check that the light module is connected correctly with the supplied light mod-
ule cable. Check that the cable is not damaged, and is fully inserted.
• Check the light module operating mode in the PSU menu. Light module port
parameter “ONLINE” should be “YES”. If it is “NO” switch it to “YES”.
10.2.2 Connecting one light module switches all or some of the light modules off
• This happens if a different type of light module is connected. Some rmwares
do not allow multiple types of light modules to be connected to the same PSU
stack. Check the instructions on the master PSU screen, and disconnect this
light module to clear the error.
10.3 Communication module problems
10.3.1 Wi-Fi module is installed but PSU does not have Wi-Fi menu
• The PSU is probably in the local mode, i.e., by pressing OK on the bottom
menu entry several times, the PSU should ask to switch the Wi-Fi mode on.
• Check that the Wi-Fi module is connected correctly and and the top contact
pins of the PSU, along with the bottom contact plates of the WiFi module are
clean of dust and debris, to ensure good contact.
• Make sure that NATIVE GLOBAL DMX MODE is OFF.
10.3.2 DMX module is installed but PSU cannot be controlled by DMX controls
• Check that DMX signal is being sent over the communication line.
• Check that the DMX module is connected correctly and that contact pins and
contact plates of each PSU and module are clean of dust and debris, to ensure
good contact.
• Check all the DMX cables and connections.
• Check that DMX controls are congured correctly and that the correct address
range is being controlled. Check PSU DMX channel assignment settings (to do
that, you have to turn the NATIVE GLOBAL DMX MODE off). Check the DMX
implementation document for more details.
• Check that the PSU is in the DMX mode. NATIVE GLOBAL DMX MODE ON is
the recommended mode for DMX applications.
10 | Troubleshooting