User's Manual

3G Alarm Communicator Installlation Manual Communicator Status, Initialization, Diagnostics and Troubleshooting
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Firmware Update Diagnostics Section
The firmware updates can be made from communicator. Communicator can update firmware of the panel and also of communicator itself.
• The Firmware Update Diagnostic is located in section [984]
The Firmware Update Diagnostic section shall be a Read Only 2 Digit, Hexadecimal Section
• From Factory Default, the value of this Location shall be 0xFE which indicates No Errors, when a default is made, Diagnostic Section shall default
to 0xFE
• Communicator could reject Firmware Download SMS String for many reasons, this will only be represented as 1 Reason Code 0xFF Described as
Firmware Receive Failure (The detailed reasons why this occurred will be captured in the manual) Firmware Receive Failure may be rejected of the fol-
lowing conditions:
• DLS Session in Progress
• C24 Programming in Progress
• Remote Firmware Upgrade is Disabled
• TFTP Firmware Update Download is in Progress
• iControl/iHub Firmware Update in Progress
• Panel Update in Progress
• Once file download has begin, Section [984] shall be updated with 0xFD
• If the download was dropped/cancelled for any reason, section [984] shall update it with 0xFF
• Upon Download successful, the communicator will either be updating itself, or the panel
• In the case of Communicator Firmware Upgrade, the communicator shall enter a 4.5 minute window before it performs the update because it is
communicating to Central Station and interactive services. Section [984] shall use reason code 0x0A indicating communication in progress at this point
• In the case of Panel Firmware Update, if panel firmware pushes through, User will be able to observe it because the keypad enters keybus fault. If
panel rejects firmware for any reason, the communicator shall update section [984] with the cancellation reason code provided by the panel
• In the Case of Communicator Firmware Update successful, the communicator shall update diagnostic section to 0xFB after it is updated success-
fully
• During Panel Firmware Update Sequence, the Panel could Cancel the Firmware Update due to the Following Reasons Codes:
• Panel does not Send any Reason Code Upon Success of Panel Firmware Upgrade, section [984] shall be updated with 0xFC to indicate Panel
Firmware Update Complete.
Reason codes and corresponding firmware images are displayed in the table below.
Table 16: Reason Codes Description and Corresponding Firmware Images
The table below displays the Network indicator codes and meaning of each code.
The firmware updates can be made from communicator. Communicator can update firmware of the panel and also of communicator itself.
• This section does not provide specific details such as if the Image is still stored or erased due to the cancellation code. Specific details shall be cap-
tured in User/Installation Manuals and provided to Technical Advice Bulletin
• For the Purpose of Documentation:
• Communicator shall erase panel image file on Reason Code 0x00 ~ 0x04 and 0x0B
• Communicator shall try to upgrade panel image file forever on Reason Code 0x05 ~ 0x0A.
Reason Code Description of Reason Code Firmware Image is
00 Version Check Failed Image Erased
01 Image Type Mismatch Image Erased
02 Panel Type Mismatch Image Erased
03 Hardware Type Mismatch Image Erased
04 Firmware header Wrong Length Image Erased
05 Panel is Armed Firmware Update Pending Status Clearnace
06 AC Trouble Firmware Update Pending Status Clearnace
07 Low Battery Firmware Update Pending Status Clearnace
08 Unviewed Alarm Firmware Update Pending Status Clearnace
09 FTC Trouble Firmware Update Pending Status Clearnace
0A Communication in Progress Firmware Update Pending Status Clearnace
0B Software Variant Mismatch Image Erased
FA (Future Use) (Future Use)
FB Communicator Firware Update Complete
FC Panel Firmware Update Complete
FD File Download in Progress
FE Firmware File Empty Software Default Value (Factory Default)
FF File Receive Failure File Was Not Received