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Communicator Troubleshooting 2G Alarm Communicator Installlation Manual

For example the radio initialization status code 12345--- indicates that Radio has been powered up, it has received SMS signal from C24, the radio has

been reset, the radio is attached to the network, and Radio 1 has been initialized. This code could be followed with...567 if Receivers 2, 3, and 4 are ini-

tialized where applicable.

If the radio initialization status code does not indicate any problems proceed with installation as per this manual. If troubles are reported reset the initial-

ization process. If this action does not fix the problem refer to Trouble shooting section in this manual.

Table 36: Trouble Code Indications

Table 35: Radio Initialization Status - 1-8 bits completion

Bit 1 2 3 4 5 6 7 8

Not Completed

--------

Completed

12345678

Trouble Indicator

Digit

Possible Causes Trouble Possible Solutions

00 No Trouble N/A

01 Battery Trouble

Verify batteries voltage. Replace dead batteries.

Check batteries connections: make sure connection are snug and clean. Clean batteries connects

and reinstall batteries.

Panel Supervision Trou-

ble

Check Section [382]Toggle Option[5] is ON.(GPRS/Ethernet Module Enabled)

Ensure the PC-LINK cable between the Panel and Communicator is connected properly (not

reversed) and is securely in place.

03 Power Supply Trouble Perform troubleshooting process as for the Code 00.

Lockout Trouble

The SIM card has incorrect PIN programmed or has a PIN that the module does not recognize.

Replace the SIM card.

05 2G/Cellular Trouble

Confirm that GPRS service is available and active in your area.

Check all antenna connections.

Ensure average radio signal strength is CSQ 6 or higher. (See Table 4 ).

Ensure the SIM card is properly inserted into the SIM card holder.

Ensure the SIM card has been activated. (Could take up to 24 hrs after install).

If this trouble persists, you must relocate the Panel (and Communicator) or install an external

antenna extension kit.

06 Ethernet Trouble

Check with your ISP to confirm Internet service is active in your area.

Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Communicator and the

Hub/Router/ Switch.

Check the link light on the Hub/Router/ Switch is ON . If link light is OFF, try restarting the

Hub/Router/ Switch.

If DHCP is used, ensure that the unit has an assigned IP address from the server.

In Section [851] [992] verify a valid IP address is programmed. If not, contact the Network

administrator.

If problem persists, replace the Ethernet cable and RJ45 connector.

07 Receiver Not Available

Ensure that the Ethernet path has internet connectivity.

If you are using a static IP address make sure the gateway and subnet mask are entered correctly.

If the network has a firewall, ensure the network has the programmed outgoing ports open

(Default UDP Port 3060 and Port 3065).

Ensure that all the receivers are programmed for DHCP or have the proper IP address and port

number.

Ensure the GPRS Receiver APNs have been programmed with the Access Point Name provided

by your GPRS provider.

Receiver Supervision

Trouble

This trouble is indicated when supervision is enabled and the unit is not able to successfully

communicate with the receiver.

If this trouble persists, contact your central station.

09 FTC Trouble

The unit has exhausted all communications attempts to all programmed receiver for events gen-

erated by the Communicator.

Restart the system, if trouble persists, contact your dealer.

Connect24 Configura-

tion Failure

The SIM is active but there is no programming for the Communicator.

Ensure a profile has been programmed in Connect 24 for the SIM.

You can confirm your programming by calling the Connect 24 VRU, or by logging into the

Connect24 VRU web site.

0B Remote Programming

The LEDs will flash when a remote firmware upgrade is in progress over Ethernet or GPRS. The

LEDs will extinguish when update is complete.

The LEDs will flash to indicate a remote programming session is active over Ethernet or GPRS.

The LEDs will extinguish when the session terminates.

Module Configuration

Trouble

This indication appears when Section [021] System Account Code or Section [101]; [111];

[201]; and [211] Receiver Account Code have not been programmed. Ensure that a valid

account code has been entered in these

Sections.

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