User's Manual

Alarm Communicator Installlation Manual Connect24™ Account and SIM card Activation
7
CONNECT24™
1
ACCOUNT AND SIM CARD ACTIVATION
(Before Installation)
Installation of the Communicator requires activation with Connect24 before operation. Dealer application forms and additional infor-
mation on the Connect24 Voice Response Unit (VRU) and graphical user interface (GUI) can be found at http://www.Connect24.com
or by telephone at: USA 1-888-251-7458 or CANADA 1-888-955-5583.
IMPORTANT: Prior to installing a 3G2055-SM/TL2553G-SM/TL255-SM Communicator, contact your monitoring station to deter-
mine if it is a master re-seller or visit http://www.Connect24.com to become an authorized dealer. In either instance, you will receive
a Profile Number, Installer ID Number, and an Installer Password. Perform the following pre installation:
1. Retrieve the installer account and password from the master reseller, or from Connect24 directly.
2. Connect your browser to the Connect 24 website at: http://www.Connect24.com or call VRU number.
3. Log in to the Connect24 website using your installer account and password.
4. Perform the following steps in a Connect24 session to activate the SIM card and initialize programming:
a. Navigate to the Initialize an account section.
b. Select Profile (This information will be provided by the master reseller or by Connect24).
c. Select Product Module.
d. Enter the SIM card number.
e. Click Next then enter in all relevant information as required.
f. Confirm all information is entered correctly before submitting.
5. Repeat Step 4 to program another SIM card (i.e. another Subscriber), or log out from Connect24.
6. When you are at the physical installation site, the Communicator will automatically connect and download its programming from
Connect24 once the unit is initialized.
NOTE: Following initial installation, you can log in to the Connect24 website at any time to re-configure the Communicator remotely,
using the account created for this installation. For more information, refer to the Connect24 website.
Before leaving the installation site, the Communicator TL2553G-SM/TL255-SM shall be connected via an APPROVED
(acceptable to the local authorities) Network Interface Device (NID) (e.g., for UL Installations, U60950 listed NID). All wiring
shall be performed according to the local electrical codes.
ENCRYPTION
The Communicator uses 128 Bit AES Encryption. Encryption can only be enabled from the monitoring station receiver. Each receiver
can independently have encryption enabled or disabled. When encryption is enabled, the central station will configure the device to
encrypt communications the next time the Communicator module performs a communication to that receiver.
NOTE: Packets will start being encrypted only after the next event is sent to that receiver, or if the unit is restarted.
INSTALLATION LOCATION
The Communicator shall be installed in an indoor location, within the Self Contained Wireless (SCW) unit, and near the main entrance
or on the main floor of the dwelling.
This 3G/Ethernet Communicator shall be installed by Service Personnel only. (Service Person is defined as a person having the appro-
priate technical training and experience necessary to be aware of hazards to which that person may be exposed in performing a task and
can also take measures to minimize the risks to that person or other persons). The Communicator shall be installed and used within an
environment that provides the pollution degree max 2, over voltages category II, in non-hazardous, indoor locations only. This manual
shall be used with the Installation Manual of the alarm control panel which is connected to the 3G/Ethernet Communicator. All instruc-
tions specified within the panel manual must be observed.
All the local rules imposed by local electrical codes shall be observed and respected during installation.
INSTALLING CAT 5 CABLE (TL2553G-SM/TL255-SM ONLY)
A Category 5 (CAT 5) ethernet cable must be run from a source with Ethernet/Internet connectivity to the Communicator module,
inside the Self Contained Wireless Control Panel cabinet. The Communicator end of the cable must have an RJ45 plug, which connects
to the Communicator’s RJ45 jack. All requirements for installation of CAT5 ethernet cable must be observed for correct operation of
the Communicator, including, but not limited to, the following:
• Do NOT strip off cable sheathing more than required for proper termination.
• Do NOT kink/knot cable.
• Do NOT crush cable with cable ties.
• Do NOT untwist CAT5 pairs more than 1.2cm (½”).
• Do NOT splice cable.
• Do NOT bend cable at right angles or make any other sharp bends.
NOTE: CAT5 specification requires that any cable bend must have a minimum 5 cm (2 in.) bend radius. Do NOT exceed maximum
15cm (6 in.) from center of ferrite to T-Link Network Connector. Maximum length of CAT 5 cable is 100m (328 ft.).
Communicator Pre Installation Configuration
1. Connect24, DSC, and DLS IV are Registered Trademarks of Tyco International Ltd. and its respective Companies. All Rights Reserved.
Communicator Installation
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