User's Manual

Troubleshooting

S E C T I O N 7

1. When I enter the 2-digit zone number while adding a wireless

device, the keypad gives me a long beep.

You cannot enter ESNs unless a PC5102-433 wireless receiver is connected to the

Keybus. See section 2 for instructions on setting up and wiring the PC5102-433

module.

2. I have entered the ESN for the wireless key but when I press the

function keys, the panel does not perform the desired function.

Check the following:

• Ensure the ESN has been entered correctly.

• Ensure that the function keys have been programmed for the requested function.

• Ensure that the wireless key is enabled for the partition (if partition

programming is used).

3. When I press the wireless key function buttons, I see no results.

Check the following (see sections 5.1 and 5.2 for more information on testing

devices):

• Verify that you are testing the correct zone.

• Verify that the correct ESN was entered when the device was enrolled.

• Verify that the device is in range of the PC5102. Try testing the device in the

same room as the receiver.

• Confirm that the PC5102-433 is properly connected to the Keybus (see

section 2 for PC5102-433 set up and wiring instructions).

• Check that you are testing the wireless key correctly (see sections 5.1 and

5.2 for testing instructions).

• Check that the batteries are working and installed correctly.

• Look for large metal objects that may be preventing the signal from reaching

the PC5102.

• Ensure that all wireless keys operate correctly throughout.