Quick Reference Guide

Additional Information
A.1 Troubleshooting
There may be various reasons behind the Android OTT Box problems. Check the Android OTT
Box according to the procedures described below.
If you can’t solve your problem even after following the troubleshooting procedures, please
contact the dealer. Do not open the Android OTT Box’s cover. It may cause a dangerous
situation.
Symptom Cause Remedy
After turned on,
without any display
The power cord Doesn’t
connect or socket without
electricity
Connected power plug, ensure
normal voltage electrical outlet
TV with images
without Sound
Android OTT Box in MUTE
state
Please press mute button to restore
volume
Audio setting is abnormal
Please enter the audio and video
Settings menu, select the
appropriate sound channel and
language
Volume is too low
T
urn up the volume
Fail to connect
the network
Cable connect is abnormal Please reconnect internet
Controller failure
Remote control is not
in the correct direction
Please aim at the front panel's
'SENSOR', then try again
Remote control is with low
battery
Please change the batteries
Remote control is broken
Please send it to the local
maintenance station for checking