User's Manual

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FAQsFAQs
Refer to your home theater manual for more
detailed instructions.
Why won’t my HD STB respond when I press a button on
the remote control?
• Check the batteries for possible replacement. Refer
to pages 10-11 for more detailed instruction on the
remote control and batteries.
• Refer to page 11 for instructions to pair your
remote control.
What if I forgot my PIN Code?
• Contact your cable provider and they will be able to reset
them back to the default. That will allow you to enter a
new PIN code. Refer to page 13 to learn how to change
your PIN code.
How do I control what my child watches?
• You can restrict viewing of certain material on your
TV in the Locks Setup menu. Refer to page 13
for instructions.
Is it necessary to get a new TV to watch HDTV?
• To view HD channels from your cable provider in their
native resolution, a high-definition “capable” or “ready”
television is required.
• You will also need to use a digital cable connection
such as the HDMI cable to view HD channels. Refer
to the Cable Connections section on page 8 for
more information.
FAQs
Why won’t my HD STB turn on?
• Double check that the power cord is connected to the
HD STB and the AC wall outlet.
• If the HD STB is connected to another unit
(such as a switched outlet or DVD player), verify that
the unit is powered on.
Why do I have no sound when viewing cable channels?
• Verify that the MUTE button on remote control has not
been pressed; try pressing the MUTE button to restore
sound for both the HD STB and television.
• Verify that the volume on the HD STB is not turned down.
Press the volume up on the HD STB remote. Volume
level will be displayed on the bottom of the screen.
• Double check your audio connections. Refer to the
Cable Connections section on page 8 to verify
the correct cables are being used for the audio ports. If
they match the diagrams, make sure they are firmly
connected to the ports on both the TV and HD STB.
What should I do if there is no video or picture on the
TV screen?
• Try another channel or enter your PIN code, this channel
may be restricted from viewing.
• Verify that your TV is matching the setting on the HD STB.
For instance, if you’ve connected using the coaxial
jumper cable, make sure you have the same channel
selected on the TV and 3/4 switch on the back of the
HD STB. Refer to Cable Connections section
on page 8 for more details.
• Double check all your cable connections, including
verifying your coaxial cable is securely tightened onto
both the cable wall outlet and the INPUT port of your
HD STB. Verify that all video cables between the
HD STB and the TV are firmly connected. Refer
to the Cable Connections section on page 8 for more
detailed information regarding the correct
connections and alternative video cable options.
• If the HD STB video output is connected to a home
theater unit, verify that the home theater unit is
powered on and set to the appropriate input source.