User's Guide LT-0570 © 2009 Digital Monitoring Products, Inc. 9525 Software Version 1.
ii System Link User’s Guide
System Link™ Remote Link™ Software Product License Agreement The terms of this Software Product License Agreement (“SPLA”) for the Software Product(s) System Link™ and/or Remote Link™ are effective immediately upon you (either a single entity or individual) accepting a copy of the Software Product and the first use of it by you, your employees or an authorized subcontractor.
3. Fees You agree to pay the then-current license fee associated with obtaining a copy of the Software Product. Your Provider reserves the right to modify its fee schedule with or without notice. For instance, each of one copy of either the native Remote Link™ product or the native System Link™ product will be provided pursuant to a one-time license fee set by the applicable provider thereof.
8. Disclaimer of Warranties The limited warranty that appears above is the only express warranty made to you and is provided in lieu of any other express warranties (if any) created by any documentation or packaging.
System Link™ © 2000 - 2009 Digital Monitoring Products, Inc. The Information in the user guide is subject to change without notice. The software program described herein is furnished under the included License Agreement. The software may be used or copied only in accordance with the terms of the agreement.
Table of Contents Welcome to System Link ...................................................................................... 1 Introduction ...............................................................................................................................1 What Can System Link Do? ............................................................................................................. 1 What’s Included With Your System Link Software? .......................................................
User and Status Programming Tab .................................................................................................25 Configuring the Toolbar ...........................................................................................................26 Viewing Diagnostics.................................................................................................................26 Managing Account Archive ......................................................................................
Program Menu.................................................................................................... 62 Holiday Dates ...........................................................................................................................63 Schedules .................................................................................................................................64 Output Schedules .................................................................................................
Welcome to System Link Introduction System Link software from Digital Monitoring Products (DMP) gives you the power to manage your subscriber accounts from your computer with a simple, robust interface. System Link allows you to set up account files, authorize users, and connect to panels to maintain User Codes, Schedules, Holiday Dates, and Profiles. We are confident that its power and versatility will impress you.
Computer Requirements Before installing System Link, make sure that your computer hardware meets these minimum specifications listed in the center column of the table below. For optimum performance, it is recommended that your computer meets or exceeds the recommended requirements in the right-hand column.
About This Manual How To Use It Any programming options you see on your screen are shown in this manual in a bold font. For example, you might see instructions to click on the Connect button. When the manual instructs you to select an item from a menu, such as File, then Panel Information, the information appears as File > Panel Information. This is instructing you to click on File and then on Panel Information.
Safeguarding Your System Link Database Please backup your System Link database on a regular basis! Your System Link database contains your subscriber account information, your password information, and other valuable information. It is important for you to protect this information by performing regular backups of the database. The location of your System Link database may vary depending on a few factors.
Quick Start If you are anxious to get started, this Quick Start guide gives you a brief overview of System Link. The rest of the manual contains all the information you need to take full advantage of System Link from DMP. Installing System Link Before you can enjoy the benefits of System Link, you have to install the software. Place the System Link CD-ROM into the CD drive on your computer. The System Link install screen appears on your computer monitor.
Activating System Link You must activate System Link within 7 days of installation. Click Help > Registration to open the Registration window, shown to the right. Select System Link from the list in the Registration window and click the Activate button to open the Information window. Call Customer Service department at 1-800-641-4282 and give them the serial number and the Public Key number found in the Information window. They will give you an Activation Code.
Removing a Module If you decide to remove a module from your System Link program, follow the directions below. Note: You need to have Administrator Authority to remove any modules from the program. 1. Click Help > Registration to open the Registration window. 2. Select the module that you wish to remove from the list in the Registration window. Click the Remove button to open the Information window. 3. A pop-up window will appear asking if you are sure you want to remove the module.
Quick Connect Connecting Directly to a Panel through a 462N Interface Card or XR500 Series Serial Port To configure System Link to connect directly to a panel, follow the steps below: 1. Select the desired panel in File > Panel Information. 2. In the Connection Information group box, select Direct from the drop-down menu in the Type field. 3. Select the COM Port to which the panel is connected. 4. Select the Baud Rate of the COM Port. Note: You only need to complete these steps one time.
Connecting to a Panel through a Data Network: • • • • • Using an XR500N/XR500E/XR2500F panel Using an XR100N panel Using an XR200/XR200-485/XR2400F/XR500 panel and an iCOM or iCOM-E Using an XRSuper6/XR20/XR40 panel and an iCOMSL Using an XT30/XT50 panel To configure System Link to connect to a panel through a data network such as the Internet, follow the steps below: 1. Select the desired panel in File > Panel Information. 2.
Managing System Link Managing System Link This section discusses how to use System Link software, setup users and accounts, and configure the software to communication with each panel.
Getting Started Logging On To log in to System Link, click System > Log On / Off. This opens the Login window. The first time you use System Link, use new as the username and the password. If you have a subscriber account database from an earlier version of Executive Access™, you may import that database into System Link. Click System > Configure > System Link to open the System Link Configuration window.
Receiver Tab The programming options in the System Link Configuration window are available on the following tabs, Receiver, Modem, Database, Other, TCP Trap, Modules, and Custom Fields. COM Port: Set the COM Port option to the COM port that you want to connect to the receiver. Be careful to select a setting that does not interfere with your mouse, modem, or any other device on your computer. The COM port cannot be used for any other purpose while System Link is running.
Zone#: This field determines how many digits may be assigned to report a zone number. This number should correlate with the number of digits of the zones that report to the panel. For example, the XR200 panel has zones 1-299. So you would want to set this to 3 to allow all 299 zones to report. If you are using an SCS-1 or SCS-1R Receiver this number must match the zone number programmed in the Host/Net setup programming on the receiver. User#: Select the number of digits used to report a user number.
Database Tab The settings under the Database tab allow you to change the location where System Link stores data on a computer hard drive. It also allows you to purge, backup, and import your System Access database. Note: Before performing any database maintenance or modification DMP strongly recommends that you backup the System Link database folder to prevent possible data loss. You may locate your System Link database on a local computer hard drive, to any connected network drive or a network server.
If System Link does not start up correctly, one cause could be an invalid database location. Use the command line option “/dblocation” to set the path to the database. Go to Start > Run and type c:\Link\Link.exe /dblocation LOCATION.
Importing Executive Access Files If you are installing System Link as a replacement for Executive Access, use the import feature to import the Executive Access database into System Link. You may import multiple databases into System Link. When you import a database from Executive Access, your previous database will remain intact. You will still be able to run Executive Access, but Executive Access will not track any new information in the System Link database.
Merge Database Merge allows you to combine another System Link database with an existing database. Go to System > Configure > System Link to open the System Link Configuration window. Click on the Database tab and then click the Merge button to open the Merge Database window. In the Merge Database window, enter the path to another System Link database to merge with the existing database.
Purging the Database Purge allows you to remove System Link activity from the database. When the database resides on a remote network server, check with your System Administrator. The Purge operation cannot be performed for a database that resides on a remote network server. Click System > Configure > System Link to open the System Link Configuration window. Click on the Database tab to set your Purge Options. Start Date: Enter the first date that you would like to purge activity.
Restoring the Database The Restore from Backup window automatically appears if you need to restore a corrupt database. If the Restore from Backup window does not automatically open, close System Link and click Start > Programs > System Link > Restore Database. The Restore from Backup window opens. Note: To restore from a backup, you must have a backup file already made. Be sure to backup your System Link database frequently. Restore from File: Enter the file from which you wish to restore.
Other Tab General Options Time Zones: Under the Other tab, select the appropriate time zone where your System Link computer is located from the drop-down menu. If your time zone is not listed, enter a time zone as listed in the Time Zone table in the Appendix. Enable Debug Logging: Select the Enable Debug Logging to allow all communication between the panel, receiver, and System Link to be saved in the debug table for diagnostic purposes. Uncheck the box to disable this function.
Outgoing COM Port: Select the COM port that System Link uses to communicate with your host automation computer. Baud Rate: Set the baud rate to 9600. Admin Reader When using an Admin Reader to enter user Codes from proximity cards and tokens, configure the COM Port and Baud Rate here. Refer to the Admin Reader Installation Sheet (LT-0619) as needed. Note: The Admin Reader USB connects to a standard USB port on a PC and operates as a virtual COM port requiring a special driver from the following web site.
All operators can add to the list. A prompt appears to confirm addition of the item to the drop down list. Selections are strictly limited to items in the drop down list. Additions can only be made from the System Link Configuration screen. Entries for non-Administrative operators are limited to items in the drop down list. Administrators can enter text not in the drop down list.
Administrator: Check the Administrator box to provide complete authority to perform administrative functions within System Link, such as adding new operators and configuring System Link. Note: Be sure at least one operator always has Administrator level authority. Only users with Administrator level authority may add or modify authorities.
Configuring the Toolbar System Link provides a customizable toolbar to assist you when performing common tasks. The toolbar displays just below the menu bar. By placing a button on the toolbar, you can quickly open the needed window without using the menu bar and drop-down menus. For example, if you frequently arm and disarm panels, you could place an Arm/Disarm button on the toolbar. Some toolbar buttons only display when the panel is open or when you are connected to a panel.
Managing Account Archive Account Archive can be accessed by selecting Panel>Account Archive. The Account Archive feature allows panel account programming to be stored for comparison or the archived version may be used to revert current panel programming to an archived version. System Link can be programmed to store up to 20 archived programming records per account. To program the number of account archive versions stored per account, select System>Configure>System Link>Other Tab.
Managing Accounts If you have a version of DMP's previous alarm panel management software, Executive Access, installed, you may import your account database with the built-in conversion feature included with System Link. Please turn to page 18 if you have an existing Executive Access database that you need to import. Panel Information If you wish to add or change accounts in System Link, click File > Panel Information to open the Panel Information window.
Sorting and Searching Accounts The Name, City, Account, and Panel Phone tabs at the top of the Panel Information window sort your accounts by account name, city where the account is located, account number, or panel phone number. To locate an account quickly, enter the account name, account number, or city where the account is located in the Search field. Filtering Accounts The Panel Information window has a “right click” popup menu that allows quick filtering of the records in the grid.
Panel Filter Select the Panel Filter button field to filter the information in the panels. Fields: Select the field to be filtered. You can select any of the 10 listed fields to perform a filter. By Range: If Account or Model is selected for the Field, enter the Starting and Ending Range. Click OK to view the results. By Value: If the City, Customer, Name, Region, State, Version, Panel IP, or Panel Phone Fields are selected for a filter, enter a Field Value and select a Search Type.
Filter Results The results of the filter appear on the Panel Information Filter window. File Name: To export the filtered information, type in a valid file name and location where the exported information is to be stored. Click on the small button to the right of the File Name to browse the computer directory and select a location. Export: Once a valid File Name and location is entered, click the Export button to export the information.
If you uncheck the Programming On File box, the New Panel window changes to show the Main Receiver and Main Account fields as shown to the right, in place of the Model and Version fields. If you are associating the account with a parent account, you must fill in the Main Receiver and Main Account fields. If you want to monitor signals from a panel for which you do not maintain programming information, do not fill in the Main Receiver and Main Account fields.
In keypad mode, the account number reported to the receiver originates from the panel attached to the iCOMsl. The account number entered here, when in keypad mode, is used for programming with System Link only. The iCOMSL and the panel have separate account numbers. When you are finish entering data into the fields in the New Panel window click OK to close that window and go back to the Panel Information window. Click once on the line with the panel that you just entered in the New Panel window.
• Modem: Select this option if you are using a computer modem to dial a DMP 462FM 9600 Baud Modem Card installed on the panel or to the 2400 baud programming dialer of an XR500 Series or XR100 Series panel. Note: You must first configure your modem in System Link Configuration before setting the Modem settings in the Panel Information window. See Modem Tab on page 15 for information on configuring your computer’s modem.
• Pickup Only: Select this option to program your System Link computer to answer when the panel calls the receiver. IP Address: Enter the IP network address of the network device, such as an iCOM, connected to the panel. This field appears when you select Network in the Type field. Do not enter leading zeros when entering the IP address. IP Port: Enter the port through which you connect to the panel. 2001 is the default port. If the panel is an ePAD or an iCOMSL, the default is 9999.
Modifying Account Information To edit information on existing accounts, open the Panel Information window by clicking File > Panel Information. On the right half of this window, you see the account information for the account selected from the list on the left half of the screen. To modify the information on an account, select the account on the left side of the Panel Information window, and then connect to the panel using Panel > Connect.
Copy Existing Account File or Create Templates If you want to create a new account by using an existing account file as a template, open the Panel Information window by selecting File > Panel Information. Select the account file that you wish to use as a template by clicking on that file in the list, then click on the Copy button at the bottom of the window to open the Copy Panel window. This copies all of the programming information from the source account to the new account.
Managing Templates The Template tab under Panel Information can be used to create and manage templates of panel programming and to use for comparison against existing programming of panel accounts. Search: This field allows you to search for a particular panel within the existing templates. General Information Any existing templates appear in the list with the Name, Model and Version. Template Name: This displays the name of the template that you select from the list.
Account Archive Account Archive allows panel account programming to be automatically or manually archived for comparison or the archived version may be used to revert current panel programming to an archived version. System Link can be programmed to allow up to 20 archived programming records per account. To program the maximum number of account archives allowed, select System>Configure>System Link>Other Tab.
Export Account Information To export existing panel account information and programming, click File > Import and Export > Export Accounts. On the left half of this window, is the list of available accounts under the heading Select Accounts to Export. On the right half of this window, under the heading Accounts to Export, is a list of the accounts that have been chosen. To add an account to the Export window, highlight the account name on the left side of the screen and press the > button.
Import Account Information To import existing panel account information and programming, click File > Import and Export > Import Accounts. Accounts selected for import will display on the left section of this window. On the right section of this window are two available options regarding an account that already exists in the System Link database.
Printing with System Link The Print command allows you to print account, programming, and activity reports and to preview each of these reports on your computer screen. Select File > Print, and then choose which type of report you wish to print. All report setup windows have Setup, Preview, and Print buttons: Setup: Click on this button to enter the printer setup window to configure your print options. Preview: Click this button for a print preview on your computer screen.
Printing Activity Reports Prints a report of System Link system activity, such as operators logging in and System Link connecting to panel accounts. To print system activity reports, click File > Print > Activity. Account: Enter the range of account numbers for which you wish to print the Activity Report Log. Enter the receiver number followed by a dash and the account number: 1-12345. All: Check this box to print the Activity Report Log for all accounts.
Printing Events Reports Print a report of events, such as signals and messages received by the Alarm List or events stored in the event buffer. To print event reports, click File > Print > Events. You can select print options from the choices listed below: Data Source Events: Select to print a report of events received by the Alarm List for the selected panels and dates. Panel Events Buffer: Select to print the stored events downloaded from a subscriber panel.
Compare Accounts Report This option allows comparison of a variety of panels to each other and/or to a template and a report is generated in .xls spreadsheet format. Access this option in File > Print > Compare Accounts. Control Panel Template: Select this option to choose a panel template to compare to existing accounts. If selected, the existing templates display in the drop-down menu that is below. Select the template to compare.
Sort by Account: Select this option to have the spreadsheet report created where each account is compared to the template side-by-side in two columns and other accounts are compared below the first. If not selected, all accounts are compared to the template sideby-side in multiple columns. nclude Text Names: Select this option to have the spreadsheet report list differences in text names for the panel’s zones, outputs, devices, etc.
Select Accounts to Compare: All accounts to be selected for comparison display here. Select the accounts that you want to compare to the template or account selected above in the Control Panel. Click the account and press the arrow key to place the account in the right column for comparison. You may select as many as you would like to compare. Accounts to Compare: This column displays all accounts that have been selected for comparison.
Managing Panels with System Link Managing Panels with System Link The Panel and Program menus contain all of the functions that you need to program and manage panels with System Link. The Panel menu contains tools to allow System Link to connect with your alarm panels, and to send and receive information. The Panel menu will also let you request and view status information as well as access the same features that end-users can from their keypad.
Panel Menu Use the Panel menu option to contact a panel for programming or downloading. The Panel menu also allows you to retrieve programming files and view details about the system's status. Note: You must be connected to the panel to save any changes. Connecting To connect to a panel, select File > Panel Information to open the Panel Information window. You may also search for a specific account by typing the name or account number into the Search field.
Retrieving The Retrieve function allows you to retrieve a copy of a subscriber panel's programming, schedules, and user codes. Note: Close all System Link programming windows before retrieving the file from the panel. After selecting Retrieve, the Retrieve From Panel window appears allowing you to initiate the retrieval of data from the panel. Select Request Events to automatically request the panel’s events upon completion of the file retrieval.
System Status The System Status option in the Panel menu opens the System Status window. This window allows you to perform Command and Inquiry functions.
Alarm Silence The Alarm Silence option allows you to turn off the alarms connected to a panel. To silence an alarm, click the Alarm Silence button in Panel > System Status. You should see a box appear on your screen with the message “Alarm silenced successfully.” If the alarm has not been silenced, System Link displays the message, “Unable to silence alarm.
LX-Bus Diagnostics The LX-Bus Diagnostics window allows you to perform remote diagnostic routines on LX-Bus zones. To open the LX-Bus Diagnostics window, select Panel > System Status, and click on the LX-Bus Diagnostics button. The LX-Bus Diagnostics window displays the status of zones connected to the panel's LX-Buses that are not in a normal state. If a zone is not in a normal state, System Link displays one of three error messages. Missing: The zone is not responding to inquiries from the panel.
Area Status System Link also shows the arm/disarm status of all areas assigned to the panel and allows the user to select and arm/disarm each area individually. Whenever the Area Status window is open, System Link downloads the arm/disarm status of each area from the panel and displays that information in the Area Status window. To open the Area Status window, select Panel > System Status and click on the Areas button.
Bad Zone Action During remote arming, some zones in the selected areas may not be in a normal condition. Use the Bypass or Force option to bypass or force arm the zones within the area that are not in a normal state. Bypass: Select Bypass from the Bad Zone Action menu to bypass faulted zones in the selected areas until they are disarmed. Force: Select the Force option to force arm any faulted zones in the areas you select.
Zone Bypass / Reset The Zone Status window allows you to use System Link to bypass and reset any zone on the panel. Select Panel > System Status and click on the Zones button to open the Zone Status window. To view the status of any area or zone, fill in the Start at Zone, Partition, and Area fields at the top of the window and click on the Request button. Selecting the 24-hour box displays all Fire, Fire Verify, Supervisory, Emergency, and Panic zones.
Outputs Click on the Outputs button in Panel > System Status to open the Output Status window that allows you to view the status of the relay outputs connected to a panel. The Output Status window also allows you to grant Door Access. To view the status of outputs on a panel, enter an output number in the Start at Output Number field at the top of the window and click on the Request button. The Status column below the Request button displays the status of each output: Steady, Pulse, or Off.
Door Control The Output Status window also allows you to lock and unlock doors and grant door access events by clicking on the Door tab. Door outputs are at the bottom of the output status list. The Door feature allows you to remotely activate the door access relay on Security Command keypads, Easy Entry keypads, or 733 or 734 Wiegand Interface Modules. You must know the address number of the keypad or 733 or 734 module to which the door strike is connected.
Requesting Events This option allows you to download a panel's event buffer into the System Link database. To open the Request Events window, select Panel > Request Events. Note: XR500 Series, XR100 Series, and XR200-485 model panels only. If you are connected to any version of the XR500 Series, XR100 Series, or XR200-485 panel, the Request Events window provides two options for what type of events to request from the panel.
Program Menu Use the Program menu to change programming options in a panel or database file. You must be connected to the panel to save any changes. A service technician at the subscriber’s premises can also change panel programming options. Changes made to a panel from a keypad in the field may not match an account file saved in the System Link database. You may wish to verify whether any changes have been made to the panel programming from the keypad by retrieving the account information from the panel.
Holiday Dates Holiday Dates menu is available on: XR100 XR100N XR500 XR500N XR500E XR2500F The Holiday Dates window allows you to enter dates that are used by the Holiday Schedules to override daily schedules. Number: Assign a number to the holiday date. You may assign up to 20 holiday dates. Name: Enter up to 32 characters for the name of the holiday. Note: XR100/XR500 Series Version 205 or higher accept names up to 32 characters.
Schedules Schedules menu is available on: XT30 XT50 XR20 XR40 XR100 XR100N XR500 XR500N XR500E XR2500F The Schedules window allows you to schedule individual area auto arming and disarming. You may also create a schedule to limit user’s access during specified times of the day. The Schedules window can also control what times of day a user has authority to arm and disarm the system.
XR500 Series, XR100 Series, XR200-485 Enhanced and XR200-485B Enhanced These panels allow the assignment of four independent shifts. Choose 1st Shift, 2nd Shift, 3rd Shift, or 4th Shift from the drop-down menu. Partition: Enter 1 - 4 to designate which partition to assign to the shift you are programming. This option does not appear on the XR500 Series or XR100 Series panels. Area: Enter the area number that you are assigning to the schedule.
Output Schedules Output Schedules menu is available on: XR40 XR100 XR100N XR500 XR500N XR500E XR2500F Output Schedules allows you to set the times when relay outputs connected to your system turn on and off automatically. Identifier Output: Enter the output number that you wish to assign a schedule. To program door schedules, enter D and a device address number.
Profiles Profiles menu is available on: XR100 XR100N XR500 XR500N XR500E The Profiles window allows you to add, delete, or change user profiles. A profile defines the authority of each user code in the system. The Profiles window for XR500 Series and XR2500F, and XR100 Series panels is displayed to the right. The Profiles window for XR200-485 and XR200-485B panels is displayed below to the right. Profile: Enter a number to assign to the profile. Each profile may be assigned a unique number from 1 to 99.
Access Areas: Enter the number for the areas you want to authorize access for this profile. • Areas 1 to 32 for XR500 Series or XR2500F panels • Areas 1 to 8 for XR100 Series panels Each profile may be assigned door access to specific areas. When profiles 1 to 98 are created, no areas are assigned by default. By default, profile 99 is assigned authority to all areas. To enter an area number, click once in the field to select it and type the number key for the desired area.
User Codes User Codes menu is available on: All panel models The User Codes window allows you to enter or make changes to the user code information in the panel or database file. To sort user codes, click on the desired method in the title bar: For example, if you wish to sort the user codes alphabetically, click on Name in the title bar. To delete a user and that user code information, select the user from the list on the left side of the window and click on the Delete button at the bottom of the window.
Random (Not Available on XRSuper6): Press the Random button to assign a random number to the user code being entered. The randomly assigned user code displays in the User Code field. The number of digits assigned to the random user code is based on the maximum number of digits allowed by the panel or the system configuration. User Name: Enter the user name that you are assigning to the user. You may enter up to 32 characters. Note: XR100/XR500 Series Version 205 or higher accept names up to 32 characters.
XR500 Series, XR100 Series, XR200-485 Enhanced, XR200-485 Classic, XR200-485B Profile Number: Enter a number 1 - 99 to designate the areas and functions that a user may access. Profile numbers are programmed in the Programs > Profiles window. XT50 and XR40 User Code Authority Levels Level: Choose one of four levels from the drop-down menu. • Scheduled: Only functions during a valid schedule, except for arming that can be done anytime.
Custom Tab Department: Select the department for the current user from the drop down menu. If the required department is not listed in the drop down menu, additional options can be added by entering the text in the department field or using System>Configure>System Link>Custom Fields Tab. ID Number: Enter the number you are assigning to identify the user to the system. Card Info: Enter any notes or information pertaining to the user card.
Copying/Pasting User Code Information To copy a user and the user code information to another partition or another panel of the same model, open the panel from which you will copy the user code information. Select Programming > User Codes. Note: Profiles must be the same in both panels and both partitions to accurately copy and paste user code information. Pasting User Information into a Different Partition In the User Codes window, select the user to be copied from the list on the left-hand side.
Batch Import/Export/Delete User Codes The Batch Import/Export User Codes window allows you to import, export and/or delete large numbers of users from a panel file at one time. The Batch Import/Export User Codes menu is available on: XT30 Series XT50 Series XR100 XR100N XR500 XR500N XR500E XR2500F The information in the Batch Import/Export User Code screen can be sorted by clicking on the column headers in the grid.
Delete User Codes To delete User Codes from the panel file, select the Delete tab. Click on the check box next to the user code to delete, or Select All. When selection is complete, click Delete. Scanning Proximity Cards Using an Admin Reader from DMP, you can quickly scan a proximity device instead of manually entering the User Code. Refer to LT-0619 for information about installing the Admin Reader.
Alarm List Alarm List Window -Requires Alarm Monitoring Module The Alarm List feature of System Link enables you to monitor current and past alarm activity on your subscriber accounts. To display the Alarm List select System > Alarm List or press the F3 key. The Alarm List allows alarm monitoring through an SCS-1R, SCS105 Receiver, or an Ethernet network connection. The Alarm List window provides information on alarm and trouble signals, along with information for each affected account.
The Alarm Message List At the top of the Alarm List window, under Visible Alarms, you may select one of three alarm message lists to display. • All – F3: Display all current alarm and trouble messages received. • Disabled – F4: Display alarm messages that have been disabled. When any messages are listed in the Disabled list, “Disabled – F4” appears in blue text in the Alarm List window to inform you of the disabled alarms.
• Rpt (Repeat): The number of times a specific alarm has repeated. The first time a particular message is received from the same account, the Repeat column displays 0 (zero). When an identical message is received, the Repeat column displays 1 (one). The Repeat count increases in increments of one for each additional signal. • Time: The time that the alarm signal was received. In case of repeated alarm signals, the Time column displays the time that the first alarm was received. • Ackn.
Displaying Account Information When selecting a line in the Alarm List with the mouse cursor, the information for that account displays on the right side of the Alarm List window. The following information is available from the Alarm List window.
Acknowledging an Alarm The bottom right corner of the Alarm List contains six buttons to use when responding to an alarm message. System Link records all alarm acknowledgement, removal, and disable actions in an activity database log. Note: No action is taken on a message until an operator has logged in. Ack – F6: Click this button to acknowledge an alarm. Acknowledging an alarm silences the warning tone on the computer, unless there are additional unacknowledged alarm messages.
Connect: Click on this button to open the Connection Status window. This allows you to connect to the panel that sent the alarm message selected in the Alarm List.
Report Format You may choose which format you would like to print the events reports. Summary: Prints a report of events sorted by account number. Customer Mailout: Prints reports in a customer-friendly layout by sorting the events by account and automatically breaking the pages when a new account is detected. Customer Mailout allows you to easily print the reports and mail them to each customer. Messages in the Report This window allows you to choose what types of alarm messages to include in the report.
Appendix System Link User’s Guide 83
Shortcuts Keyboard shortcuts The following keys on the keyboard can be used in a window or a full screen when you are in the System Link program. Press F1 Alt + F10 F11 Ctrl + Tab To Display Context-sensitive Help Display Diagnostics window Display Log On / Off window Switch between System Link windows Menu keys Use the following keys to select menus and choose commands.
Time Zones GMT 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 86 City London, Monrovia, Lisbon, Dublin, Casablanca, Edinburgh Cape Verde Island, Azores Mid-Atlantic Buenos Aires, Georgetown, Brasilia Atlantic Time (Canada), Caracas, La Paz Eastern Time (US, Canada), Bogota, Lima Central Time (US, Canada), Mexico City, Saskatchewan Mountain Time (US, Canada), Arizona Pacific Time (US, Canada), Tijuana Alaska Hawaii Midway Islands, Samoa Fiji, Marshall Islands, Wellington, Auckland, Kwajalein
Default Profiles Table Number 1 2 3 4 5 6 7 8 9 10 11-98 99 Menu Privilege No Yes Yes Yes Yes Yes Yes Yes Yes No No Yes ARM/DIS NO YES Arm and Disarm No Yes Yes Yes Yes Yes Yes Yes Yes No No Yes ALM SLNC NO YES Alarm Silence Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes SNSR RST NO YES Sensor Reset Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes DOOR ACS NO YES Door Access Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes ARM AREA NO YES Armed Areas No No No No Yes Yes Yes Yes Yes No No Yes OUTPUTS NO YES Output
System Link Configuration Record Sheet Please fill in each blank field with the values as they appear in the System Link Configuration window (System > Configure > System Link).
Frequently Asked Questions Q. How can I make the modem dial DTMF? A. Enter a check mark in the Tone Dial box in the System Link Configuration window (System > Configure > System Link) under the Receiver tab. Q. A new panel does not stay on-line with System Link? A. The account number in the account file you have open while trying to connect with a panel must match the account number programmed into the panel.
Panel Connection Error: Timeout trying to initiate connection with receiver. System Link cannot get a reply from the receiver. Check the following settings and items: • In System > Configure > System Link check the COM port in the Receiver Tab. • Check the connection between receiver and computer • Verify that the proper cables are being used with the proper connector pinout. • Verify that the receiver is getting power Panel Connection Error: Invalid connect response while calling panel.
Index 4-2 Communication, 33 About This Manual, 3 AC Power, 53 Access Door, 60, 61 Standard, 61 Access Areas Profiles, 68 Account Access, 24 Account Archive, 27, 39 Account Details, 33 Account Information Exporting, 40 Importing, 41 Modifying, 36 Print, 42 Template, 37, 38 Account number, 33, 69 Individual areas, 33 Accounts Searching, 29 Sorting, 29 Acknowledge, 78 Acknowledge Message, 20 Acknowledging an Alarm, 80 Activation, 6 Activity Reports Print, 43 Admin Reader, 23 Administrator, 25 Alarm List, 25, 7
Custom, 70 Data Export, 47 Database Backup, 4, 16 Import, 4, 13, 18 Location, 16 Merge, 19 Purge, 20 Repair, 21 Restore, 21 Database Location, 4, 16 Database tab, 16 Date Holiday Dates, 63 DD, 33 Diagnostics window, 26 Dial Connection, 34 Dial Out Line # Receiver, 14 Dialog Box Keys, 85 Digital Dialer.
NET mode, 33 Network Server, 16 New Accounts, 31 No account record, 77 Non-restored alarms, 77 Normal, 53 Not Used, 53 Number Holiday Dates, 63 Opening Schedules, 65 Operator Information Tab, 24 Operators, 24 Account Access, 24 Administrator, 25 Alarm List Programming, 25 Import/Export Authority, 25 Login Information, 24 Operator Information, 24 Panel Programming, 25 Panel Status Programming, 25 Personal Information, 24 Remote Update, 25 User and Status Programming, 25 User Programming, 25 Other tab, 22 Out
Response, 35 Restore Database, 21 Retrieve, 52, 62 Revert, 27 Revert Account, 27 Saved Reports Print, 47 Scanning Proximity Cards, 75 Schedules, 64 Area, 65 Closing, 65 Holiday, 65 Opening, 65 Output Schedules, 66 Partition, 65 Shift, 64 SCS-1 Receiver, 14 SCS-105 Receiver, 14 SCS-1R Receiver, 14 Searching Accounts, 29 Sensor Reset, 53 Sequence Numbers Receiver, 14 Set Time/Date, 53 Shift Schedules, 64 Shifts, 65 Profiles, 68 Sorting accounts, 29 Sorting Alarm messages, 78 Special Initialization String, 15
