User guide

-xx DL3800 DS1 Inverse Multiplexer User Guide—February 1999
DIGITAL LINK TECHNICAL SUPPORT
If you should experience difÞculty with the setup and/or operation of your
Digital Link equipment, the Digital Link Technical Support staff can assist
you at any time.
Before you place a call for help, use the form provided at the end of this
Preface to assemble the information that your technical support
representative is likely to request.
RETURNING A UNIT
Use the following procedure if you need to return a unit for service or
repair,
1. Contact the Digital Link Customer Service Department at
[phone], or via e-mail at [e-mail], or fax a request to (408)
745-4240 to obtain an ERA (Equipment Return Authorization)
number.
2. Package the unit carefully and, before sealing the shipping carton,
include any information you can provide about the problems you
are currently experiencing with the unit.
3. Attach an address label to the shipping carton. Be sure to include
the ERA number:
Telephone [phone]
FAX [phone]
Email [e-mail]
Internet www.dl.com
Customer Service Department
Digital Link Corporation
217 Humboldt Court
Sunnyvale, CA 94089
ERA # ___________