User`s guide

xxii DL3100 User’s Guide—November 1998
Digital Link Technical Support
If you should experience difÞculty with the setup and/or operation of
your Digital Link equipment, the Digital Link Technical Support staff
can assist you at any time.
Before you place a call for help, use the form provided at the end of
this Preface to assemble the information that your technical support
representative is likely to request.
Returning a Unit
Use the following procedure if you need to return a unit for service or
repair,
1. Contact the Digital Link Customer Service Department at
[phone], or via e-mail at [e-mail], or fax a request
to [phone] to obtain an ERA (Equipment Return
Authorization) number.
2. Package the unit carefully and, before sealing the
shipping carton, include any information you can provide
about the problems you are currently experiencing with
the unit.
3. Attach an address label to the shipping carton. Be sure to
include the ERA number:
Telephone [phone]
FAX [phone]
Email [e-mail]
Internet www.dl.com
Customer Service Department
Digital Link Corporation
217 Humboldt Court
Sunnyvale, CA 94089
ERA # ___________