User`s guide

Picture Porter 35
User’s Guide
Page 83
Revision 1.1.1-1
17. Troubleshooting and Technical Support
My computer does not recognize Picture Porter 35.
• Make sure that the Main USB connector is properly connected
to your computer and the Mini USB connector is properly
connected to Picture Porter 35.
• Plug in the AC power adapter to Picture Porter 35. Picture
Porter 35 might not be getting enough power from your USB
port to power the hard drive.
• Make sure your computer USB port is working properly.
• Check to see if your computer has any network drive mappings
or other connected external devices that might be conflicting
with the Picture Porter 35 drive mappings.
• Reset Picture Porter 35 and try again.
• Restart your computer and try again.
My Picture Porter 35 froze and would not respond.
• Reset Picture Porter 35 by pressing the Reset Button, located
in the pinhole at the bottom-right side on the back of Picture
Porter 35, with a paper clip or similar pointy object.
• Picture Porter 35 may freeze if it is not properly disabled before
disconnected from your computer. Make sure that you always
disable the device first. Refer to Section
13.3 Disconnecting
Picture Porter 35 from Your Computer for details.
The data transfer between my computer and Picture Porter 35
is slow.
• Picture Porter 35 might be connected to a USB 1.1 port instead of
a USB 2.0 port. The device can work on both USB 1.1 and USB
2.0 ports. However, a USB 2.0 port is required to achieve high
speed transfer rates up to 480 Mbps. If your computer does not
have USB 2.0 ports, you can consider adding a USB 2.0 card to
your computer. Visit your local computer store for more help.
• Plug in the AC power adapter to Picture Porter 35 to ensure a
stable and sufficient power supply. Insufficient power from the
USB port can affect the hard drive performance and cause data
transfer to be slow.