User manual

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Ordering

Call: Your Avaya Communications Sales Representative

1-800-247-7000

Avaya Communications Direct

1-800-451-2100

The nearest Avaya Communications Authorized Dealer

Technical Assistance

Avaya Communications provides a toll-free customer helpline 24-hours a day. In the USA and Canada, call the

Avaya Communications Helpline at 1-800-628-2888 for assistance or your Avaya Communications Authorized

Dealer.

Optional Customized Programming

Magic On Hold (see note below) is an exciting and revenue-enhancing annual service available exclusively

from Avaya Communications at your Avaya Communications Authorized Dealer. It is made up of two compo-

nents:

• Digital Magic On Hold System Player

• Customized audio programming consisting of annually licensed music interspersed with messages

The annual service provides professionally written and produced customized audio programs that callers will

hear when they are out “on hold” or are holding “in queue”. Instead of using local radio with its associated

music licensing requirements and which plays competitive commercials, piped-in music, or even worse “dead

silence”, you can have Magic On Hold customized productions. These productions are individually custom-

ized for your company. You may incorporate your current advertising campaigns, reinforce special promotions,

enhance your company’s image and most importantly, keep callers interested until your staff can assist them.

Avaya’s Magic on Hold staff is experienced in developing these productions to achieve maximum revenue-

producing results for your company. And, they are available for consultation and to offer creative suggestions

through the entire term of your agreement.

Note: Users of equipment that rebroadcasts copyrighted music or material may be required to obtain the nec-

essary music licenses and pay the license fees to a third party such as ASCAP or BMI. Magic On Hold produc-

tions include the necessary licenses and must be renewed annually.