Specifications

Table 9-9 (Cont.). Solutions to Basic Hardware Problems
Problem Solution
You cannot install
worksystem software
from a tape or optical
compact disc drive.
If you have only one external storage device, follow these steps:
1. Be sure the device is turned on.
2. Turn off the device and the system unit.
3. Be sure the system unit expansion cable is correctly
connected to the device and the system unit.
4. Be sure a terminator is correctly attached to the second
connector on the device. Turn on the device and the
system unit.
For further troubleshooting instructions, see the documentation
that came with the device and the installation guide that came
with your worksystem software.
If you have more than one external storage device, follow these
steps:
1. Be sure all devices and the system unit are receiving
power from an active power source.
2. Be sure all devices are turned on.
3. Type cnfg and the number of the base slot or option slot
to which the device is connected.
If the drive you are using does not appear in the
configuration display on the screen, turn off all devices
connected to the system unit and then turn off the system
unit.
For a discussion of configuration displays, see Chapter 8
of this guide.
4. Check the SCSI ID numbers assigned to the devices
connected to that slot to be sure none is duplicated.
For a discussion of SCSI ID numbers, and how to set
them, see Chapter 5 of this guide.
(continued on next page)
9–22 Troubleshooting