User`s guide

RA8000/ESA12000 HSG80 Solution Software V8.5 for Sun Solaris
Page 58 387372-005 AA–RFBPE–TE
Running" Message When Adding System to the Storage Window Manager
When trying to add a new system to the Storage Window Manager, you may
receive a message, stating "No Agent running on specified system." This
message can appear for several reasons. The error most likely occurred as a result
of one of the following:
• Wrong system name was entered.
• Agents were not installed on the entered system.
• Agents were installed on a system that stopped functioning.
• The specific Client required to support the Agents, running on the agent
system, was not installed. For example, if the agent system only has a Fibre
Channel Interconnect Agent and the client system has only a HSZ22 Client,
the "No Agent Running" message will appear.
To check if Client support for an Agent had been installed, look at the following
registry key:
HKEY_LOCAL_MACHINE\Software\DigitalEquipmentCorporation\Command
Console\AppletManager
You should see a series of keys for supported products.
• Port names and numbers in the services file may be missing or may not
match between Client and Agent. This may occur if the default value for a
SWCC port was already in use.
If you change the network card on a computer running Windows 98 or Windows
95, your services file may be deleted and replaced by the version on the
Windows 98 or Windows 95 distribution kit. In this case, you will need to add
the entries required for SWCC.