User`s guide

Release Notes
AA–RFBPE–TE 387372-005 Page 45
Storage Window Won’t Open
If you cannot open a Storage Window from the Storage Window Manager or in
standalone mode, the client.ini ACCESS_ALLOWED parameter for your Client
is probably set to “0”, disabling Storage Window access. Use the Agent
configuration script or edit the client.ini file to enable access to the subsystem.
Configuration File Deleted on Reinstallation or Upgrade
Make sure to save a copy of the current swcc2.mdb file to another directory if
you intend to reinstall or upgrade Client. If you uninstall the program, you may
inadvertently delete the swcc2.mdb file. This file contains your configuration of
host systems and storage subsystems used in the Storage Window Manager
window display.
To reinstate your current Storage Window Manager window configuration after
installing a new version of Command Console, copy your saved swcc2.mdb file
back to the directory in which you installed Command Console.
Invalid Network Port Numbers During Installation
During Client or Agent installation, you may experience an error if the
installation program cannot find an acceptable pair of network port numbers.
Your Client uses Windows sockets (sometimes called “network ports”) to
communicate with its Agents. The socket numbers at the Client and Agent ends
must match for network communication to occur.
In Windows NT, the socket numbers are assigned in the services file in the
\winnt\system32\drivers\etc subdirectory. In Windows 95 and Windows 98, the
socket numbers are assigned in the services file in the \windows directory. In
UNIX-based systems, the socket numbers are assigned in the services file in the
/etc subdirectory. In the unlikely event that you experience a conflict with the
socket numbers, you may edit the file manually.
There are two default socket numbers, one for Command Console (4998) and the
other for the HS series Client and Agent (4999). If you are installing either
Client or Agent and these numbers are already taken by another application, the
installation program prompts to warn you that you must choose another pair.