Technical data
What information does the
Service Center need?
Note the following:
• Serial and model numbers from the back of the
printer.
• Serial and model numbers of the host system, if
available.
• Page count. (Open the front cover and check
the maintenance counter.)
• What the printer was doing when it failed.
• Messages on the operator panel.
• Strange noises.
If possible, stay by the printer/host system;
Customer Services may ask you to recreate the
problem.
10–2 Service