Technical data

What information does the
Service Center need?
Note the following:
Serial and model numbers from the back of the
printer.
Serial and model numbers of the host system, if
available.
Page count. (Open the front cover and check
the maintenance counter.)
What the printer was doing when it failed.
Messages on the operator panel.
Strange noises.
If possible, stay by the printer/host system;
Customer Services may ask you to recreate the
problem.
10–2 Service