Specifications

3–16 Troubleshooting
Shuttle Jam
Instruction Indication Yes No
1. Check the forms thickness
lever: if it is set too tightly, it
can slow the shuttle enough
to trigger the fault message.
Forms thickness lever set
correctly.
Step 2. Set forms
thickness lever for
thicker paper. Go
to step 2.
2. Run a diagnostic self–test
(page 3–26) and check for
shuttle obstruction.
“Shuttle Jam” message. Step 3. Return printer to
normal operation.
3. Remove shuttle cover (page
5–24) and inspect shuttle
area and mechanism for
obstruction.
Shuttle movement blocked. Remove
obstruction. Go to
step 4.
Install shuttle
cover (page
5–24). Go to step
4.
4. Run a diagnostic self–test
(page 3–26).
“Shuttle Jam” message. Replace the MPU
(page 5–34).
Return printer to
normal operation.
5. Run a diagnostic self–test
(page 3–26).
“Shuttle Jam” message. Replace
mechanism driver
PCBA (page
5–48). Go to step
6.
Return printer to
normal operation.
6. Run a diagnostic self–test
(page 3–26).
“Shuttle Jam” message. Replace shuttle
frame assembly
(page 5–66).
Return printer to
normal operation.