User guide

7.3 Calling the Service Center
Refer to the following advice before calling the service center.
Before calling for service, check
the problem yourself.
Check Section 6.2 in Chapter 6; you may be able to
solve the problem yourself.
Who should call for service? Typically, the system manager should place the call
for service.
What the service center
needs to know.
Write down the serial and model numbers of the
LA75 Plus. These are located on the back of the
printer.
Be ready to answer questions
when you call.
Summarize the problem. Make a note of:
What you were doing when the printer failed
Any indications on the control panel
Any strange noises
Stay by the printer/host system if possible; the
service engineer may ask you to recreate the
problem.
Where you should call. In the continental United States, call DIGITAL at
1–800–272–2001. In Alaska, Hawaii, Canada and
Europe, call your local sales office for service.
7.4 Summary of Set-up Features
The following table summarizes the LA75 Plus set-up features and factory
settings. Refer to Appendix A for a full listing of the features and their
associated values.
Note: Set-up feature 99 stores the factory setting for each feature. If you
enter the value YES for this feature, the factory settings overwrite any existing
feature values when you exit from Set-up mode.
7–2 Reference Information