User guide

7
Reference Information
7.1 Service
If you cannot correct a problem with the printer, contact your Digital sales
representative.
7.2 Digital Equipment Corporation Services
Digital Equipment Corporation provides a wide range of maintenance programs
that cover small systems, terminals, and printers. These include on-site, carry-
in, and mail-in maintenance services. You can use these programs to select
a plan that meets your service needs, from complete Digital support to
self-maintenance.
On-Site Service Choose from three fast, low-cost, high quality,
on-site maintenance options: DECservice, Basic
Service Agreements, or Time and Materials service.
Carry-In Service More than 150 Digital service centers in major
cities around the world offer convenient, fast, and
dependable "return-to" maintenance.
DECmailer For those capable of self-maintenance, a fast
turnaround module and sub-assembly repair
service.
For more information on any of Digital Equipment Corporation’s Maintenance
Services, call the Digital Customer Services office in your area during normal
business hours.
Reference Information 7–1