User guide

Maintaining the Printer
5.2 Correcting Simple Problems
• Narrow paper hits bail bar on top of form, or jams.
Refer to Section 3.4.
Check the paper width setting in Set-up.
Adjust the bail rollers.
• Cut sheet paper is skewed.
Adjust cut sheet paper guides.
5.2.4 Print-related Problems
• Printed characters are smudged.
Adjust the paper thickness lever.
• Print faint or of poor quality.
Is the paper thickness control set correctly for the paper you are using?
Adjust as necessary. See Section 3.3.
Have you used the correct paper? See Section A.1 which contains a full
specification of the paper you can use. Replace the paper if it does not
match the specification.
Make sure that the ribbon is tensioned correctly.
Make sure that the ribbon is of the correct type. (See Section A.2).
Does the ribbon need changing? Replace it with a new ribbon if
necessary.
Is the ribbon cartridge properly seated? Reseat as necessary.
• Character or characters do not print evenly or are not uniform in
pitch.
Examine the paper pathway for dirt or other obstruction that may
cause the gap between printhead and platen to vary. Remove the
obstruction.
• Print lines overlap.
Examine the paper pathway for dirt or other obstruction that may
prevent the platen from rotating freely. Remove the obstruction.
Make sure that the paper selection lever is set fully to the front or to
the rear and not in an intermediate position.
5–6 Maintaining the Printer