User guide

Maintaining the Printer
5.2 Correcting Simple Problems
• No reverse paper feed.
Make sure that you are not at the end of the paper.
Make sure that the printer is in the pause state.
Make sure that the paper is not damaged.
Make sure that you have set the printer for tractor feeding.
Make sure that the backward motion feature (in Set-up) is enabled.
• Paper is not positioned at perforation for tear-off feature.
Make sure that the printer is in the Pause state. If the Ready indicator
is On, press the Ready switch.
If the platen has been moved by hand, reload the paper. Make sure
that you use a complete form for the first sheet.
Select the correct form length using the Set-up feature.
Reset top of form by performing a Parking function.
Check that the rear paper cover is in the raised position with the prop
correctly set.
• Printhead carriage does not move smoothly.
Examine the paper pathway. Remove any obstructions.
Check that all packaging material has been removed.
Examine the printhead carriage bar (the round bar on which the
printhead moves). Is it dirty? If so, clean it with an oil-lubricated soft
cloth. Do not use water or cleaners containing solvents.
Examine the carriage area for obstructions. Remove, where necessary.
• Carriage does not move; Fault indicator flashes.
Examine the paper pathway. Remove any obstructions. Press the
Ready switch when the paper pathway is cleared.
• Feeding mode cannot be switched (all lights flash, and Fault light
is off).
Unload paper (Fault light must be on).
• Specific continuous media causes paper jam when feeding is
reversed.
Disable the Backward Motion feature in Set-up.
Maintaining the Printer 5–5